Jetstar complaints

Qantas are the parent company of Jetstar. But you'd never know it. Jetstar staff in general terms are arrogant. I have written to them with my complaints but never get a reply. I tried calling, and spent two full hours waiiting. I got through to some Asian country and was told I'd have to write a letter (or at least I think that's what he said because he spoke broken English).

After booking two separate flights with jetstar one to melbourne the other to gold coast I received no email confirmation for either flight. I have rung jetstar on four occasions since last friday and consequently have been on the phone for well over two hours with the final call resulting in the jetstar staffer hanging up before our conversation was resolved. Because I didn't get any confirmation I have finally discovered my flight was a day later than I booked for. If I had confirmation I could have done something about it at the time.

My return flight from Jakarta to Singapore was cancelled without any phone call, email informing the cancellation. When I called their helpline the excuse given was due to "operational, safety, etc" From the way she said it over the phone it was obvious she was reading from a prepared answer sheet. Hmm How nice, not enough passengers to fill the flight?... ooh lets cancel it! Easy peasy lemon squeezy.. They offered a flight close to 10pm on the same day which meant I would miss my connection. I had no choice but to buy new tickets - seeking compensation would be a complete waste of time.

Jet star change my flight to 90 minutes earlier than booked flight. I waited on the phone for 25 minutes to talk to someone,when i got through and explained the time was not suitable,she offered the day before/or later that day,this no good as there was a wedding to go to that day,when i asked about a refund she HUNG UP on me,how ruled,i have just flew with Jet star,and have done so over the year's,not know more.