Don't Fly Jetstar

Jetstar complaints

  • they cant be serious

    Wed, 04/08/2010 - 15:36
    submitted by: jj
    type of flight: Domestic
    origin: Australia-Newcastle
    destination: Australia-Melbourne - Tullamarine

    we booked on a flight from newcastle to melbourne and return. we then changed the time of the outgoing flights for work committments and were charged $160 which was a bit much i thought, but I paid it and thought that was that.

  • My story with being employed by jetstar

    Thu, 29/07/2010 - 10:13
    submitted by: Flight captain Allan ######
    type of flight: International
    origin: Australia-Brisbane
    destination: Indonesia-Denpasar (Bali)

    Dont fly Jetstar as your friendly pilot always was wearing a parachute just in case my calculation was wrong for the amount of fuel ( or lack of it ) that we where only allowed to carry as free flight costs very little just to keep the costs down but i won't go into the maintenance of the aircrafts i'll only say i do carry a lot of life insurance so do you get what i mean

  • you can't fly thats your problem.. Oh wait i'll give you one more problem

    Wed, 28/07/2010 - 14:23
    submitted by: karlo
    type of flight: International
    origin: Australia-Perth
    destination: Singapore-Singapore

    we went to the airport last night to fly to singapore. As we get to the check in counter, caroline the jet star staff asked for our tickets and passports. She checked our tickets and says that it was last nights and said that we mustve got confused because the time of the flight is mid night, we were shocked but admitted it was our fault. She offered to get us tickets for that flight with change fee against the ticket we have for the previous day for 80 each.

  • Jetstar think people are fools

    Mon, 26/07/2010 - 08:56
    submitted by: Zorro u fool
    type of flight: Domestic
    origin: Australia-Sunshine Coast
    destination: Australia-Melbourne - Tullamarine

    Sure i booked a flight to Melbourne arrived & booked in on time but then Jetstar said the flight was canncelled due to a mechanical fault so if there planes are so unreliable why would you fly with them as when your in the air maybe it just could fall out of the sky ha ha ha Slish/Slash/Slish/Slash

  • jetstar online pissed me off

    Sun, 25/07/2010 - 03:07
    submitted by: merina
    type of flight: Domestic
    origin: Australia-Sydney
    destination: Australia-Melbourne - Tullamarine

    I tried to book a ticket from sydney to melbourne, after completing all the details and card information and being submitted... an error occured which said to start over.. i started over and submitted again the same message occurs to start over. so I gave up with jestar and booked another flight with tigerairways.. for my surprise when i opened my mail I could see both the iteneries from jetstar and tigerairways. I asked for refund from jetstar as it was their website not functioning well, they asked me to wait for another 7 to 10 days for a response. WOW..

  • I will never fly Jetstar again - I don't care how cheap they are

    Thu, 22/07/2010 - 23:34
    submitted by: J Chapman
    type of flight: Domestic
    origin: Australia-Newcastle
    destination: Australia-Gold Coast

    Every single time I have flown with Jetstar it has ruined my holiday. The website rarely works, they heavily advertise but do not have enough staff to meet the obvious demand created, and do not respond to complaints. On a trip to Melbourne, our flight was cancelled at the last minute, and no attempt was made to accommodate the varying needs of passengers,

  • Jetstar invisible until it is time to stick the boot in

    Thu, 22/07/2010 - 13:38
    submitted by: Jacques Eric George
    type of flight: International
    origin: Singapore-Singapore
    destination: Australia-Cairns

    We suffuered a delay in a flight from Mongolia, making us late for two connecting flights, a China Airlines one, and Jetstar Singapore-Cairns. Mongolian Airlines should have informed Jetstar, but I cannot guarantee they did. I tried very hard, but as you know there is no contact number for flight problems on your ticket, and we did not have internet in the departure lounge. I got a friend in Australia to ask for a contact number - it was in Melbourne and had only a recorded message in Japanese.

  • 1 problem. 2 complaint letters. 25 chase-up phone calls. 9 months. 0 solution.

    Wed, 21/07/2010 - 16:49
    submitted by: NeverFlyingJetstarEVER
    type of flight: International
    origin: Australia-Sydney
    destination: Thailand-Phuket

    This is my story (this is the greatest site ever and a testament to just how terrible Jetstar is):

  • JQ28 14thJune 2010 24 Hr Delay

    Tue, 20/07/2010 - 15:57
    submitted by: Anonymous
    type of flight: International
    origin: Thailand-Phuket
    destination: Australia-Sydney

    Sat on Runway for 4 hrs due to mechanical fault , then canceled for 24 hrs at 3 am

  • JetStar stuf-ups

    Thu, 15/07/2010 - 17:15
    submitted by: Dissatisfied
    type of flight: International
    origin: Australia-Perth
    destination: Malaysia-Kuala Lumpur

    I booked a Jetstar flight from Perth to Kuala Lumpur which went via Singapore. At Perth I was told that I need to collect my bag and re-check at Singapore. Before the flight landed at Singapore an announcement was made that in-transit passengers should proceed to the Transit Counter and collect tickets and that the luggage will be transferred.
    I did so but on arrival at KL I did not get my bag. I was asked to go to the Missging Luggage desk and lodged a report, which I did.