Adelaide ground staff --

Flew from Sydney to Adelaide with Jetstar despite reservations about the airline (unable to book another flight at short notice). Pleasantly surprised as ground staff polite and efficient.
Return a few days later another story - service levels akin to the depths I have experienced in USA, Luton/London or eastern Europe. Bullying ground staff who take your bag from you and put it through the bag drop system even though it was under 7kg, flight delayed for over an hour without any announcements of information to waiting passengers. A bag weighing and tagging process which many passengers ignored, they were not questioned when we actually boarded and one your lady had a bag well over size and weight -- around 15kg as I had to place it in the overhead shelf where it had to be placed sideways and took up well over half the length of the shelf.
The worst thing is that they email you for feedback. A useless process that only provides for comment on one area of their services - when you wish to comment on ground staff politeness, baggage handling, boarding processes and hidden costs you just can not do this. Not helpful for passengers or Jetstar client service.