Against Jetstar : My Broken Guitar

First of all, my name is Shaneil Ramon Devaser, and on November 13th, 2011, I flew Jetstar from Melbourne to Kuala Lumpur via Singapore. It was most probably my worst flight experience ever. Here's the story that I feel should be shared with all who have ever felt the same about airline baggage services.

On November 13th, 2011, before my departure from Melbourne, I was forced by Jetstar into checking in my most prized guitar, which was insufficiently padded, worth a hefty sum and of great sentimental value to me, else I would not be allowed to board my flight. Like any other musician, I stood there and argued to no end explicitly informing Jetstar that the guitar was insufficiently padded, worth a hefty sum and of great sentimental value to me, but Jetstar persisted that I checked it in and assured me that it would be well taken care of. Like any other individual, I had no choice but to check in my guitar and trust in the corporation.

On November 14th, 2011, upon my arrival in Kuala Lumpur, I waited anxiously at the baggage carousel for my guitar hoping to God that it would be in the same condition as it was when I checked it in, however, as you can see from the picture, it was not, it was broken in two. I made a report at the KLIA baggage services office and went home sad, as a part of me had died that day.

On November 15th, 2011, I made a report via Jetstar's website as instructed by the KLIA baggage services offce and awaited for a response or at least an acknowledgment of receipt. On November 16th, 2011, I waited patiently for a response or at least an acknowledgment of receipt but there was none.

On November 17th, 2011, I made another report (highlighting my previous report) and mailed it to both Jetstar's Singapore and Australia offices alongside emailing it to baggage.services@jetstar.com, an email address that I had to use Google to find. Later that day I received a reply from Jetstar (via the baggage.services@jetstar.com email address) saying that because I checked in my guitar they had no responsibility over any damages whatsoever. I assumed they misunderstood my initial report and drafted another in reply.

On November 18th, 2011, I replied their email explicitly highlighting that (a) I did not want to check in my guitar but was forced to do so by Jetstar (b) I informed Jetstar explicitly that the guitar was insufficiently padded, worth a hefty sum and of great sentimental value to me and (c) I was threatened that I would miss my flight if I did not check in my guitar.

On November 19th and 20th, 2011, I waited patiently for a response or at least an acknowledgment of receipt but there was none. I believe this is because it was the weekend, which is odd because Jetstar flies during the weekend and I assumed Jetstar's offices would be open during the weekend.

On November 21st, 2011, which is today, I got a reply from Jetstar in a nutshell saying, "Sorry. We are not liable. Have a nice day."

In summary, Jetstar has completely wiped their hands clean of their own negligence and I have been left with a broken guitar and no compensation. This is not only not fair, but is not right, and should not happen in the modern world.

https://www.facebook.com/events/194025617346097/

International
Australia-Melbourne - Tullamarine
Malaysia-Kuala Lumpur

Comments

I'm not aware of any airline

I'm not aware of any airline that allows people to take large instruments on board like guitars/cellos without purchasing a 2nd seat for it. You should have done your research and packed it properly to minimise chance of damage.
Question - did they make you sign any sort of liability waiver before handing over the guitar? If you didn't sign anything to say you're handing it over to the airline and they are not liable for damages, then I think you have a case against them.

I flew to Melbourne with my

I flew to Melbourne with my guitar on board no problem whatsoever. I was forced to sign the release else I would miss my flight. I have never needed to check in my guitar on any airline before, and never have I met such rude ground staff. I apologize for the curtness.

There is a carry on baggage

There is a carry on baggage restriction for their flights... think its a way to force people to check-in and pay the extras... by paying for the baggage, u can probably fly a better airline rather than jetstar.....

http://www.jetstar.com/sg/en/planning-and-booking/baggage/carry-on-baggage

There are carry on baggage

There are carry on baggage restrictions for EVERY airline... What the hell are you talking about.

terri go fuck yourself

terri go fuck yourself

Leanne after you pull your

Leanne after you pull your ugly head out of your ass.

hahahaha terri we al know

hahahaha terri we al know that pic is one u found off the internet u stupid slut or wanker coz i really dont know if you are a guy or a girl

This is a sad situation - so

This is a sad situation - so while you are dealing with it - and all the others who are following this -

Please go to Youbube - "United breaks guitars" - http://www.youtube.com/watch?v=5YGc4zOqozo

A passenger on United Airlines who had their guitar broken

A similar story that has now been seen by over 11 million folks

Are you as good a musician as this guy ? - if you are then make your own video about your experience and share your disappointment with the world

Looking forward to your next post