Jetstar Complaints

Really had bad experience with ground staff lady "so called manager in charge" twice (at check-in counter and again by the same lady when passing through the boarding gate) yesterday 16 April 2018 evening at Phuket airport. Don't even feel like spending any more time to write what the bad experience was about. No more Jetstar in future is the only word. That's it.

I booked to fly Perth to Christchurch. At the last minute the flight was moved forward 2 days. I rang to find out why and was told there was insufficient time to transit to a second flight in Melbourne. I pointed out that this was Jetstar's error as these were the flights which were automatically selected when I booked. I advised that I was due back at work and unable to remain in Perth, so the flight was refunded, A last minute booking with another airline then cost me an additional $700 odd dollars. Even with the new flight I also needed an extra nights accommodation in Perth. The...

DO NOT FLY WITH JETSTAR IF YOU HAVE A BIKE

As most people that fly with mountain bikes know they typically come in around 23kg if packed in a commercial bike bag.

Most airlines have at least a 23kg weight allowance and typically don't apply any oversize changes to sporting goods. I have flown overseas and intestate with Qantas, Virgin, Air New Zealand and Air Canada with a bike bag weighing between 23 and 24kg when packed and never once had an issue having it checked as my included bag. It has always without exception been carried under the flight's standard included luggage...

My wife & I originally booked a flight to Bali for May 2017 we had to change that date because my wife's father was diagnosed with cancer from asbestos (terminal) so I changed the dates to October and Jetstar felt the need to charge me another $170 ! then I had to change flight dates again due to my father in law passing away (funeral etc..) to May 2018 and was charged extra again. There was no EMPATHY from Jetstar at all !!
Yesterday I received an email from Jestar stating they have changed my flights to different dates in May ! which means now I have a sleep over in Melbourne...

My mum an elderly person was booked on a flight to return to Singapore on wed 25 March and was notified 2 days earlier that flight cancelled due to "engineering" issuesvand the options were via Sydney on a 19 hour journey...imagine a person of her age having to do this. We however booked her oN another flight JQ7 flying out at mid day wed 28th and received a text at 7.40am saying it's delayed till next day 2.30am!!!!!! This is absolutely terrible and unacceptable. I want a full refund for both flights!!! Pls share this and the way this arline treates customers is unacceptable esp older...

I was on a flight from Syd to Melb - last flight of the day. 1hr before flight due to leave Jetstar cancelled the flight and put me on a flight to Melb the next morning. I had to quickly try and book a hotel for the night in Syd which cost $200. Before I made the booking Jetstar told me they would reimburse Hotel costs up to $150 but that they would not reimburse until after I had taken the flight home to Melb.
3 days later I went on line to lodge my claim for $200 hotel costs only to be told via a online assistant that Jetstar would not be reimbursing any $ for my nights stay in Syd...

Today, I contacted Jetstar 131538 to inform them of a scam re text message offer of $1 dollar return flights and basically they couldn’t careless they weren’t interested in referring the matter to their IT branch no kind of follow up yet the offer from Vidsource looked real, they admitted they knew of it poor response

I purchased upfront seats on a flight from Singapore to Shantou. My seats were given away by Jetstar on both the outward leg and the return journey. It seems to me that since these seats have to be paid for, Jetstar could have collected the upfront fees twice. Has anyone else had this experience? It was bad experience, as the seats were for my elder parents and caregiver. The seats I purchased were together and aisle seats. The ones they allocated were separated from each other, further back, and non-aisle. Buyer beware.

Normally I fly Air Asia. Always on time. Great service and pleasant staff
Second time I have flown Jetstar and yes second time my flight has been delayed for 3 hrs.
Seems to be too often, in fact every time I fly with Jetstar. Seems to be that they cancel flights to have a full plane load.
Get your act tightened before your competition overtakes you

I went to Adelaide from Perth . Perth airport Jetstar customer service measured my baggage and got positive sign for carry on 3 baggages. We have family of 3 person including my 4 years one. We always need to take her little bag with full of necessary things like water and wipes and an extra dress. That’s it. My wife has a Vanity bag. So the Perth airport Jetstar allowed us to go. Nice. Now at Adelaide during returning, they asked me you need to weight all the bags including my daughter’s small bag and my wife’s vanity bag and they said it should be total 21 kg for all the carry on...

I had to change my flight and add my husband as extra passenger I called jetstar and was told the $55 flight was now $90 for my husband (my son later told me that on line the fare was still $55) When I asked the Jetstar staff he said no it was now $90! A lie!!! Then my changed flight which was $139 was going to cost me $110 to change

The week before I had to change my flight for compassionate reasons I had paid insurance and was told I would have to pay $500 extra. The phone call was cut off and when I finally got through they told me the fare had gone up to $560 I said my niece...

Flew from Sydney to Adelaide with Jetstar despite reservations about the airline (unable to book another flight at short notice). Pleasantly surprised as ground staff polite and efficient.
Return a few days later another story - service levels akin to the depths I have experienced in USA, Luton/London or eastern Europe. Bullying ground staff who take your bag from you and put it through the bag drop system even though it was under 7kg, flight delayed for over an hour without any announcements of information to waiting passengers. A bag weighing and tagging process which many...