Jetstar Complaints

TLDR: It may be legal but Jetstar have no compassion. Your staff may be polite but Jetstar you have no human decency. I know you need to make a profit but wearing down and treating customers like goats is appalling.
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Yesterday we were told to come to Jakarta urgently as my wife's father is dying. So we booked tickets with Jetstar. My wife & 2 year old child & I were stopped from flying at Changi Airport to be with our dying father today in Jakarta at the boarding gate just as the pre boarding announcement was being made.

My Australian passport expires on 30 Jan...

Having recently flown on a Jetstar flight, Flight JQ187 Gold Coast to Christchurch 25.07.2017, I have a couple of issues with this service

1.after boarding was almost complete and flight ready to take off a passenger was then deemed to ill to fly the flight, now the
actual handling of this whilst it did delay the flight for 30 min was eventually handled and passenger removed my issue is why
were they allowed to even board !!!
2. As a budget airline we do expect some services to be reduced however not to have the option to have any in flight
...

I bought a return ticket to Queenstown for about $260. On the way back to Sydney I did not check my baggage in online. When I arrived at the airport, I was advised that if I had to pay $320 (yes, that's right, $320!!!!) for my luggage, which is more than the cost of the ticket. I have made a complaint to Jetstar. All they have said is that I should have checked their website about what fees would apply. But hang on a minute - I didn't use their website at all to book my ticket. I booked it through Expedia, so why would I have any reason at all to visit their website? I was charged a fee...

I flew Jetstar a couple of days ago with only carry on luggage. While I was sitting at the gate (of course the flight was delayed) the Jetstar staff announced that everyone had to have their cabin luggage weighed and tagged before boarding the flight. You are allowed a weight of 7kg for your carry on luggage. I have never been asked to have carry on weighed before, however I didn't have a huge amount in the bag so thought I would be ok. After putting my bag down on the scale I saw that it was under 7kg. The Jetstar staff member then advised that I needed to also put my handbag on the...

I booked a Jetstar flight using with my email, phone and credit card number to have my 15yr old daughter fly a domestic flight within New Zealand and the flight was cancelled today (13/07/17). My daughter was at the airport so I called the contact center who really struggled to understand English. So clone like and incapable of common sense was this contact center in my attempt to rebook the flight I was told I could not rebook it as I was not the flying passenger, they insisted on speaking to my daughter which was no possible and therefore could not help me, this despite my name, email...

Not even sure where to start , had two flights delayed from Bali to Melbourne. The first was for "operational reasons" from looking into it I just think they were trying to squeeze in an extra flight, we never got an explanation. . We have two young children so the "alternative" flights they offered for the first delay getting in at 4am in the morning didn't work . When we tried booking the next day they were full. We asked about the following day they said we could but we would have to pay an extra $2100 as it didn't fit in their recovery period!! (is it our fault your flight was full)....

OK. So here's my story about this stupid shit ass airline. So I received an email at around 5 pm Singapore Time stating that the flight scheduled from Singapore to Yangon two days later has been canceled and I should look for another option. The email contained no contact number, no email, nothing at all. I tried calling them but no one picked up after searching for their number on Google. So I went to change the date to another day and had to pay the change fee of 80 Singapore Dollars which is ridiculous. Then I got my new flight details. I tried calling them later and finally...

I have always taken delays of a few hours on the chin as Jetstar is a budget airline until now...so fight home from Bali to Melbourne at 11.15 pm canceled ongoing flight to Tasmania next morning we had a few hours layover obviously can't make that one now with a days notice flight from Bali rescheduled for 1.30 pm the next day pay for a extra nights accommodation the 1.30pm flight delayed until 3.30pm board the plane and my daughter realised they stuffed up her seat as we paid more for 3 extra leg room seats they tried to give her seat to another passenger i thought no worries i have the...

Jetstar do not have enough staff checking in passengers here in plenty of time before check in opened and still snails crawl faster terrible terrible customer service sore back never again

I was flying from Melbourne to Adelaide, bag was checked, all good. Coming back home from Adelaide my bag was checked and they said I was over by 1kg. I was told I could throw away my personal belongings in the bin to make it lighter, pay the $50 or I wouldn't be flying. I will never fly with Jetstar again.

Third Strike
12/10/2016 I paid for 2 return tickets to Hawaii with you for the price of $1083.36, including seats as generally you want to sit next to your family member, especially the elderly!
13/5/2017 you sent me an email to remind me that our flights are coming up, so I checked the booking to make sure all is ok, then I notice that my father and I are not seated next to each other as previously paid & booked for so, I then change the seats to ensure we were sitting next to each other.
25/5/2017 you sent me another email to remind me to book luggage, so as I...

I flew JetStar to Hong Kong. It was lunch time, so I took the menu from the seat pocket and chose my meal. When the staff got to my seat, they said they had my selection but that the price was more than double the price on the actual menu.

When I showed them the menu, they claimed that the menu was from a "different route with lower taxes" and that's why the prices are lower on the menu. It looked and seemed really dishonest. It may well be true, but what taxes could account for a 125% price difference? Other customers were complaining about it as well. I've never experienced...