I was supposed to take Jetstars to Melbourne to catch a connecting flight back to Singapore. But noooooo, Jetstar has to delay the flight, screwing my connection and making me fork out AUD450 for Virgins Blue to make it in time.
But that is only the beginning of the horrors of what must be the most atrocious customer disservice ever displayed...
I called the helpline somewhat reconciliatory - wanting not an apology (none was offered anyways) but just a simple request for a letter stating that the flight was delayed, to facilitate my insurance claim.
I ended up calling not once, not twice but 5 #$@%^*@#$%*($@#&^ times! Til now, the jingles and sweet automated promises of "we value you" ring in my head.
I was told that letter will be sent (first time)... will be sent; call back a week later to check (2nd time)... will be sent and delivered by XX date (3rd time)... after XX date, still no letter... already sent wait another week (4th time).... another week no letter... will send via fax but comes with a charge (5th time)
Jetstar, you betrayed my trust by delaying the flight, stabbed me with an extra AUD450 charge with Virgins Blue, made me beg for a letter, and then while I am yet licking my wounds, rub salt and piss on them by charging me for a measly fax! What audacity!
And all the while, not a single apology was uttered.
Never again, Jetstar, never again!