BEWARE of QANTAS FREQUENT FLYER PROGRAM

If you fly Jetstar and you are expecting your points to be credited to your FF account, you are very likely going to have to fight for them. Jetstar deliberately do not credit points to Qantas FF accounts. I have just made my third trip to Bali and flew in the awful StarClass and every time I have had to fight to get points credited. Jetstar ignored the complaints (what's new) and Qantas staff at Customer Relations have admitted they get complaints about this daily. Funny how you can fly on BA and the minute the plane lands, so do the points in your account. You would think Qantas being the owner of Jetstar would make earning points with Jetstar easy - WRONG!!!! Qantas should be ashamed of the way they are treating customers. I will never fly Jetstar ever again. Why would one bother if you can't even earn FF points? Let alone the arrogant and complacent staff. QANTAS are ultimately to blame. They own this apology for an airline after all.

Comments

I flew BA and they are shit.

I flew BA and they are shit. Rude staff and a real mess. Being a national icon I thought Britains government would keep a grip on whos representing them but I was obviously mistaken.

I flew BA and they are shit.

I flew BA and they are shit. Rude staff and a real mess. Being a national icon I thought Britains government would keep a grip on whos representing them but I was obviously mistaken.

@ Dope - seems like you work

@ Dope - seems like you work for Jetstar- why else would you be talking about BA's service when this complaint is about Qantas & Jetstar. Let the Brits offer poor service if they want to.. but why do Australian carriers have to set their standards so low?

I flew Star Class recently to

I flew Star Class recently to Singapore and had no complaints about it. What was so awful about it? What do you expect for the price you paid compared with another airlines business class?
I didn't get that impression from dope at all. Sounds like Phil needs to build a bridge.

@ Anonymous - Who else but a

@ Anonymous - Who else but a Jetstar employee would defend a complaint of an airline by arguing that some other airline was worse? There will always be worse airlines. Why can't we Australians have a better one? This website deals with Jetstar complaints - and the website was set up because Jetstar do a poor job with dealing with complaints. Having a good experience on Jetstar, or having a bad experience on some other airline, doesn't negate the fact that someone had a bad experience on Jetstar. If you had a bad experience at Myer, and when you complained were told that David Jones were worse- you would call that 'blame shifting' right?

Just to make my position

Just to make my position clear. I flew on BA to Europe. Indeed the service was sub-standard, the food was horrid and even the toilet paper was so hard it gave me dermabrasion. And that was in First class. But the tier points, cabin bonus and other points landed in my Qantas account immediately. Would I fly them again? no.
@ Anonymous, You have gone to the trouble to make a comment but too gutless to put your name to it. But I do wish to respond to your "Star Class" comment. Well, you obviously don't travel at the front of the plane with other carriers very often, if at all. It is not 'business' class. It is a sugar coated form of economy and I am being very generous in saying that. They have cheap orange curtains, arrogant staff, serve very average bubbles in plastic cups and their seats don't go flat. And as for the tiny tin of Pringles for dinner, well you might find that nourishing and nutritious but I certainly don't.
Even Garuda's seats go flat. Jetstar don't even have TV screens except for those awful contraptions they hand you. Hardly business class dear heart. Fly Qantas, United, V Australia, Delta etc in their business class and you will note the difference. You obviously have nothing to compare it to. And if you come on here wanting to compliment, or defend Jetstar, this is hardly the place....you've gone way off course. The website is called DontflyJetstar - get it? I am sure Jetstar would welcome your compliment because it will probably be the only one they have ever received. They may even give you a promotion, but I doubt it. Getting something from Jetstar, like good service and a pleasant flight would be like trying to extract a tooth out of a maggot. If they put in Mega Star Class, pour a decent drink in a glass, have flat bed seats, pleasant flight attendants and decent food I might consider flying them again. But hell will freeze over before then, so I am not holding my breath. My husband and I are Qantas Chairman's Lounge and whilst I hate to pull rank, if you were in the same league you too would find "Star Class" extremely uncomfortable and Ghastly.

Jodie, you're a bit of a

Jodie, you're a bit of a tosser aren't you... Jetstar is a LCC, a high falutin person such as yourself, obviously used to the finer things in life ,should know hat to expect when flying on an LCC. Maybe next time you fly to Bali, yourself and your very important husband can charter a lear jet for the trip. Oh, and "pulling rank" by being a CL member.. big deal.. good for you!

Andrew - you are the tosser.

Andrew - you are the tosser. Jetstar staff seem to think that just because Jetstar call themselves a low cost carrier, and charge maybe 20% less (sometimes) and offer minimal service, that the company can DO ANYTHING and treat customers ANYWAY THEY LIKE. Take some flights on Air Asia and you can see what a good budget airline is like. Does Qantas management with a 90 year history in aviation need to take lessons from Malaysia? And why does it seem like too many Aussies just suck up anything thrown their way these days. Jetstar profits are up and their service is down- so Andrew stop being a muppet and don't defend the bastards- make them offer reasonable value for money.

No, Phil. Your lack of

No, Phil. Your lack of understanding of common sense and personal responsibility leaves me incredulous. Airlines generally have a relatively high fixed cost structure, so a 20% saving compared to soem other carriers is quite substantial. Do you remember the old Qantas/Ansett duopoly days - having to buy advance purchase roundtrip tickets (one ways were priced considerably higher than 50% or the RT) for $700+ Melbourne to Sydney - would you prefer to go back to those days? These days it is often cheaper for me to fly Melbourne to Sydney for less than the taxi ride taking me from Brighton to the Airport.

But it gets back to personal responsibility. Read the terms and conditions of the ticket when you buy it, if you would like more flexibility buy a full fare ticket, not a non refundable "sale" ticket. Instead, most people seem to just buy the very chapest (non changeable) ticket, don't bother to read the terms and conditions and then complain!

By the way, Im not an airline employee of any nature (before you accuse me of being so) - I'm probably just more intelligent than you and the other "bogans" on this site. But thanks for your comment Phil, appreciate you taking the time to covnerse with me. Now get back to your woe betide me existance.

Toodleoo Phil, I'm off for lunch!

More intelligent? probably

More intelligent? probably not. No intelligent person enters an agreement where one party can do anything, charge anything, cancel anything and generally use their financial, legal and corporate strength to screw ordinary travellers for the sake of profit. Taxpayers in days gone by funded Qantas- now it's been hijacked for corporate greed. This is why this website is valuable- warning people not to fly Jetstar and not to enter the agreement in the first place.

The old days you quote were crimes committed by QANTAS!! Qantas execs have been charged recently with price fixing- evidence that corruption exists in the organisation. Why ARE Jetstar so cheap (sometimes)?? They want to put pressure on their competitors and OWN THE MARKET. It's an unfair competition as Virgin seem to employ enough checkin and phone support staff to offer a reasonable service, and Jetstar obviously do not. The duopoly Qantas want is a Qantas / Jetstar duopoly, and if they ever achieve this just watch what happens next.

It gets back to basic business morality - in your world some large corporate can shaft an ordinary consumer in the fine print, when that ordinary consumer (like yourself) usually hasn't the resources to understand the law, or the industry like the lawyers and accountants crafting these conditions. And when Jetstar breaks their own conditions there are sadly very few legal opportunities available to the consumer. Where is Jetstar's responsibilty for their actions when they take more than 15 days to issue a refund?

Jetstar are sometimes cheap (not always) and when you take into account the fees and cancellations, flying with them can be downright expensive. Incidentally you can try to elevate yourself by calling someone else a bogan.. but it's a cheap trick and you're only fooling yourself.

Dear Reader Spread it around

Dear Reader

Spread it around if you like. It is the truth.

I booked my return flight to Hong Kong 2 days ago using my FF points (70,000). I watched them going from 72.500 to 2,500 on the WWW. I paid $515 of airport taxes and addons. It is on my Mastercard so I know somebody got paid through the WWW computer process - the last item on the process. It took about 2 hours negotiating the difficult Qantas web site and then my money and FF point were accepted. I bought my medical insurance from Medicare Private yesterday (for a specific period of visit) because that was the correct thing for a traveller to do going on an holiday overseas visit. I organised a house sitter to look after the house.

I am a Qantas FF Member and Qantas Club Member. It was personally critical to me to visit Hong Kong.

The Qantas partner I was supposed to fly with was Cathay Pacific. There and back. Is there a problem with a relationship between these 2 companies?

I was a bit concerned today because I had no information from Qantas or anybody (computer failure, employee incompetence? I have no idea) regarding my boarding details by email. I inquired on the Qantas FF web site about my booking. No booking noted and points replaced to 72,500. How does that work? You watch your point going from 72,500 to 2,500 on the WWW and Qantas or Cathy Pacific reversed its contract with me. That is not a good place for Qantas or Cathy Pacific to be.

That is called corruption or fraud. I do not have an explanation.

Yours sincerely

Gordon Thomson