Jetstar cancelled my Perth to Tullamarine flight 3 days before I was due to fly and contrary to their own charter made no attempt to offer me an alternative. They quoted 'unscheduled maintenance' - yeah right!
I managed to get an earlier flight but am out of pocket by about $140 for motel and car parking fees. I was lucky to get the flight as this was the start of a long holiday in NZ which was jeopardised by the cancellation.
Customer Services offered me a derisory $50 voucher which had to be used within 6 months. I am about to escalate this to the ACA, Consumer Protection and anybody else and possibly even Small Claims Court. It's not the money, it's the principle. This business is appallingly unprofessional.
Domestic
Australia-Perth
Australia-Melbourne - Tullamarine