A complete lie

This morning my family and I turned up at the domestic airport 1 hour before our scheduled flight. We attempted to check in but were told that we were at the wrong terminal and were supposed to be at the international terminal. This was annoying but not the end of the world so we turned around to jump in a cab. Just as we were about to walk away the lady at the counter lazily added that check in at the international terminal closes one hour before and thus we had missed our flight. We were appalled but all we were told we could do was to pay another 200 dollars and get on the next flight 7 hours later.
We did this and went home again, only to look at our extra paperwork which clearly stated that we were departing from the international terminal and check in closes 30MINS prior to departure. We have been on the phone for 45 mins trying to speak to someone to no avail!!!

Domestic
Australia-Sydney
Australia-Cairns

Comments

You should write into their "

You should write into their " Customer Relationships " Dept for a response!

http://www.jetstar.com/au/en/contact-us/feedback-form.aspx

Seriously, it's the best, they call or write back to you with an outcome & at least this way you get to voice your opinion and get some sort of outcome, ey ?