I am disgusted and annoyed with how bad JETSTAR treats its customers, esp women with children. My sister couldn't hold all the her bags while carrying my nephew to board her flight from Wellington to Auckland. She goes to ask the JETSTAR employee at the counter if she could get some assistance, she was very confident that he would help because he was samoan and would have some kind of remorse to help. Unfortunately he turned her down and said WE DON'T OFFER ASSISTANCE, she was confused and almost in tears because there was no way she could carry her son and two bags and when everyone boarded the plane the Jetstar employees at the counter looked at her with a smirk and no remorse or bit of feeling to help. Than one of the flight attendants came out and offered to give her assistance, the flight attendant turned to these Messed UP employees and told them OFF. I am PISSED & DISGUSTED that this is how JETSTAR customer service is done. This is by far the lowest, disgusting and retarded human beings I have ever heard off.