EXCESS BAGGAGE FEE

DO YOURSELF A FAVOUR FLY ELSEWHERE
yesterday I was charged $50 excess baggage fee because my wife didn't make the trip (was ill) and the 15kg baggage was allocated to my wife and 7kg hand luggage to my name (ONLY because you cant share luggage)
On the trip from Melb to Syd , I told Jetstar and they allowed me to take the 15kg no charge AND I assume they changed the luggage to my name . On the way , was running a bit late and lady tells me I dont have any allowance for 15kg luggage and I have to pay $50, explained situation, still had to run to service desk , pay $50 , run back to get boarding pass, then run through and jump queue at screening area, run all the way to terminal as was closing to passengers , just made trip back
Was on chat to JETSTAR for an hour and they are sticking to their guns NO REFUND they stuffed up and I pay
SERIOUSLY FOLKS the terminal is a long way from airport , service appalling and they dont give a toss about clients
PAY MORE and use a better airline
NEVER AGAIN FOR ME