Hello,
I would love someone form Australia to call me so I could receive some old fashion service and compassion I had been told my stepfather had 24 hours to live this morning so I booked to early flight on the 19/2 so I could see him in time
when I received my itinerary the date said the 19/3 a mistake was made with the date. I am sure I had in FEBRUARY not MARCH, I rang and got a Pilipino operator (Langdon)who said he could change it for 3 times the amount of the previous fare,
While he was talking to his supervisor about this I got a phone call from my stepfathers daughter saying he had just passed away.
I told him that there is no point changing this but we will need to change it as soon as we know the funeral date which will we know later today, I did not ask him for my money back but a credit so we can use it on the 2 return flights we will need for the funeral for my husband and myself this week.
I found him to be asking for death certificates etc, and the man has just passed while I was on the phone to him and he could hear I was upset on the phone and talking to his daughter.
I would like to be able to use the money I spent on the 2 flights I need to book as there is no way I can use these flights in March as I am working.
I would appreciate a phone call to rectify this situation ASAP as if not I will start flying Virgin as I can not believe that your company is not understanding of sensitive matters,
Kind regards
Anita Grahame