humiliating experience

I was at gate in Melb and the most humiliating and upsetting experience with a woman on power trip

The woman said my bag was over (on original flight I had worn heavier clothes and also weighed bag to ensure in weight limit). I said I'd take heavy gear out and wear it I was told I couldn't do that. I also said I don't weight much compared to others can that help and she went off - saying I was discriminating - in front of everyone threw my bag off the scales on the ground and kept going on how could I say something against other people's weight - I actually wasn't saying that.

I feel so humiliated and shaken by the whole experience her behaviour was abhorrent and I bet nothing will be done from Jetstar - I will never fly with them again - there is no need for this. Jetstar response has been stock standard and not addressing the complaint. Best thing I can do is never fly with them and continue to tell my experience to others.