I will never fly Jetstar again - I don't care how cheap they are

Every single time I have flown with Jetstar it has ruined my holiday. The website rarely works, they heavily advertise but do not have enough staff to meet the obvious demand created, and do not respond to complaints. On a trip to Melbourne, our flight was cancelled at the last minute, and no attempt was made to accommodate the varying needs of passengers,

The no name change clause is an absolute crime and a blatant rort. How can it possibly be necessary to cancel and and re-book a ticket, rather than simply change the name of the booking? I do not object to paying a reasonable transfer fee but I do object to having to pay an extra $300 to reissue a ticket for the same seat on the same plane.

It is not worth saving $50 on a ticket to be treated badly and to waste hours of valuable time trying to deal with an incompetent organisation. Never again.