Summary
Start of problem
1. Book a flight on the website for my domestic helper
2. Website crashed while payment was being processed and as a result no confirmation email was received.
The Saga
Phone call 1 - reached Japanese call centre. CS rep checked with payments department and confirmed payment was actually processed and itinerary will be emailed out within 24 hours. No email after 13 days.
Phone call 2 - reached Japanese call centre again. Told by CS staff that payment is not yet confirmed!!! Subsequently checked with *supervisor* and again confirmed that payment is received and that I should received within 24 hours. Again, same result no email confirmation after 24 hours.
Phone call 3 - reached Singapore call centre (I think). Same old story....confirmed that payment received and that itinerary will be email out within 24 hours. I insisted that some assurance be given as same promise as before but still same result. Had a heated discussion and argument due to his *attitude*.....ending up with him HANGING UP, actually slamming the phone down on me.
Phone call 4 - reached another guy (Aaron) at the Singapore call centre again. Even better...this guy say I am NOT the passenger on the booking and refused to speak to me...stating some stupid confidentiality regulation. BS!
Well, I will not fly JETSTAR nor QANTAS again for that matter after this incident!!! You have a loyal customer of the last 15 years. Although I am not but keep this up and one day you may be speaking with a CEO of a multinational who just may say forget Qantas when sourcing for a multimillion corporate travel contract.