I wish to lodge a complaint over Jetstar customer service as I made a payment via ANZ direct transfer for 3 flights booking on 12/12/2011 but had forgotten to indicate the booking reference number. Subsequent to that, I had to undergo a nightmare for having to follow up by writing to the finance dept, calling numerous times to the customer service department, escalating to the supervisors, complaining and literally following up daily to check with them to ensure this gets allocated.
Each time when I call up to the Customer Service department, i have to speak to a different agent whom does not follow up on my complaints. They even claimed that my transfer did not get through despite proving a receipt acknowledging the transfer and claimed that the booking reference is already closed!!!
I have been calling them almost daily to check the status. This is ridiculous and I need someone to advice me of my rights. I am a Malaysian, intending to travel to New Zealand and the payment was made through direct transfer using an ANZ account to Jetstar NZ.
Please help! What are my rights???