Arrived at Sydney airport this am with my young child and told that our flight was cancelled. No email or phone call from jetstar re the cancellation, flight was cancelled yesterday. Told we were not able to get home until later that day, 6 hr wait. We had to book into a hotel for the duration of our wait and pay more money.
Jetstar team leader at service desk very rude and scarcastic re issue. Told because we booked through qantas that they had no contact details to contact us. My question is why can you book a Jetstar flight via qantas then? Team leader offered no apology.
We will never fly Jetstar again.
Domestic
Australia-Sydney
Australia-Sydney
Comments
Travelling with a wheelchair
Travelling with my husband who is very tall and my son in a wheelchair sat behind. Paid extra for seat 1c for my husband and when we boarded it was gone. No apologies, no solutions. So is that how they make their money? Sell premium seats twice?