Jetstar Complaints

How is it Jetstar can change my flight time without compensating me, however when I want to change a name on a ticket that I have already booked and paid for I must pay them $250?

Jetstar claim the only way to change a name on the ticket is to cancel it (although they cant refund it) and sell me a new ticket plus all their 'change details' fees. It's a bloody joke!

Who in Jetstar dreams up all this crap, Jetstar specialise in inconveniencing its clients so it can charge more fees.

After being forced to extend our trip to Singapore by one day due to Jetstar cancellation I was promised a $100 voucher for each passenger. Careful what you wish for! The first voucher arrived within the 5 days mentioned. The second voucher has arrived one month later and only after 9 phone calls to the useless 131 staff. I hope the rudeness I have now become almost accustomed to using does not rub off permanently on my behaviour, however this seems to be the only thing they respond to. Would love to be privy to some of the "recorded converstaions" they must be hilarious.

Here is a letter to Jetstar I have submitted about a recent flight experience. In the letter I have not mentioned that the young man at check in was more concerned about styling his hair and flicking dandruff off his blazer that to even pretend to be mildly attentive to my partner and I when we checked in

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Dear ______

I bought tickets online, for me and my daughter to go to Bali for the long weekend on 1/4/12. Unfortunately my daughter couldn't travel that time and I had to call them to change dates and one of the passengers.
I knew I had a non flexible fare, so I was aware I have to pay. Going for economy, I searched on the Internet for dates when tickets price were lowers than what I already had paid.

WARNING TO PROSPECTIVE TRAVELERS!! This is a copy of what I have posted on their Facebook wall and sent to their complaints department.

I have been a loyal Jetstar client for many years, but I am getting incredibly frustrated with your website, vouchers and customer service.

I will start with your website:

Firstly, when ever I try to book for some reason or another, I always get some kind of failure, the latest being that it doesn't recognise my email address as valid........... How??? I have booked so many flights with you?

Yip, just so everyone knows, we turned up at 5.30am this morning for Leah (my wife) to catch her 6.10am flight to Christchurch New Zealand from Auckland. They said she had to have a medical certificate to fly (even though she was cleared to fly by her midwife, and this was not outlined on their site), she is 30 weeks pregnant. They said we had to fax it through which we did - it arrived at 5.50am. The attendant left Leah l at the desk for 20 mins, came back and said that the flight had closed so would move her to the next flight.

My flight JQ 986 Syd - Per Flying at 7.10 a.m and reaching at the destination at 10.15 a.m got cancelled by jetstar .According to their policy

They did not send me any update about flight and at the airport they put me on other flight with Virgin Australia,flying at 13.05 in the after noon. and Jetstar service Desk Person advised me that " Don't go for check in gate earlier than 15 -20 mintutes else they will not have your detail ".

I was so happy when I was promised a $ 300 voucher. They told I should let some days pass and then get my voucher from the homepage. That's the good story so far. Of course it didn't work out at all and I called the hotline. Several times. The staff is incompetent and unfriendly and, seriously, I just came to Australia two months ago but my English is definitively a lot better. And how often do I need to repeat that I didn't get a voucher number so far? This is simply unbelievable. I'm a psychologist and I'm very patient usually. It did never happen to me that I ended up shouting at my phone.

I have travelled with Jetstar between Hobart and Melbourne regularly for the last 3 years. Last week I found out my booking was from Melbourne to Hobart instead of the other way around. I am not sure if I did this, very odd. Noticed mistake when I went to book hire car the afternoon before due flight and flight locations did not match. I rang Jetstar ( Manilla) and was told I had to pay $70 to change it. I stayed calm and allowed that. Then she said I had to pay difference in flight costs which were $329 actually more than the flights. Now I was angry.

that stupid jetstar package that you buy so if there is a problem you can change the name is a joke and a way of extracting more money out of its victims. you buy it thinking ok ticket is paid for bum on seat so change name option is great..... well what happens is the prices then if are different somehow you end up paying at least another 400 dollars just to change a name on a ticket..... love the way Jetstar loves to just get more and more money.... really changing a name is that difficult... that it will cost another 4-500 dollars

Love the way that Jetstar continually change my flight Times with these emails 'Since you made your booking, we have changed our flight schedule. Please be advised that your flight details have changed. We understand it can be frustrating when plans change, and we apologise for any inconvenience caused. While we try to avoid any changes to our timetable, in this instance it was unavoidable. Please review your flight details below.' Yada Yada Yada..

My wife and I were booked on a flight from Cairns to Singapore on 16th March. About 3 hours prior to departure I was called by Jetstar and advised that the flight was cancelled, no explanation was given as to why. I was offered seats on the same flight the next day or a refund.
My problem was that I was flying to Singapore to compete in an Ironman triathlon. Had I arrived 24 hours later than planned I would not have been able to check in for the race and the trip (including hotels and months and months of training) would have been a total waste of time.