Jetstar inadvertently offers Sydney to Sydney flight

Who wants more proof...?
They just dont stop, do they.
Another story in the Sydney Morning Herald of a Jet Star cock up. Whats this? 2 in 1 week?

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Jetstar website users were last night greeted with the option of flying from Sydney to... Sydney.

Spotted first by users of the social news website reddit.com on which users can post links to content on the internet, the cost of the flight was supposedly $179.

“I wonder how far you make it before turning back,” joked reddit.com user netshroud. “Wow that's gonna make it so much easier in the daily commute,” joked another, adamd84.

After contacting Jetstar, spokesman Simon Westaway said that the offer was “completely unintentional” and an “oversight which has been recitified”.

A before and after screengrab shows that it was likely the flight was meant to be from Sydney to Auckland as opposed to Sydney to Sydney.

Although listed on its sale page, users could not purchase the Sydney to Sydney flight.

http://www.smh.com.au/technology/technology-news/jetstar-inadvertently-o...

Comments

haha, thanks for sharing

haha, thanks for sharing Travis

Reminds me of

Travis you are pathetic. Ever

Travis you are pathetic. Ever heard of a system error? All companies have them from time to time.

Interesting video Jack,

Interesting video Jack, thanks.
Travis is only relaying yet another foul fowl? up by this useless company. No its fowl, chicken shite company.....

Danna whats your company number?

I'll bet you a million

I'll bet you a million dollars that had jetstar proceeded with this flight they could not have even performed the departure or arrival on time.

Danna, I have heard of a

Danna, I have heard of a system error. There's also something called incompetence.
Jet Star's "from time to time" just seems alot more frequent than other company's "from time to time".
This site is called "Don't Fly Jet Star", not "Don't Fly Other Companies."

Does anybody remember the

Does anybody remember the numerous occasions in 2010 when Virgin experienced issues checking people in causing major chaos for days on end across the network. Oh wow, multiple system errors. I guess this makes them incompetent,

No Danna - that was the fault

No Danna - that was the fault of the software vendor that Virgin (and other airlines) use. And since when is some inept marketing mistake justified just because a competitor experiences technical problems? This blame-shifting should belong in preschool.

Just remember the Qantas engine caught on fire recently, and Qantas execs have been charged with price fixing in the US market. People who live in glass houses...

On a different matter - I think a flight from Sydney to Sydney for $179 seems expensive.. unless of course it's a return ticket, and people that fly that way are lazy, as they could easily walk.

LOL, dannas got nuttin! she

LOL, dannas got nuttin! she jus trys to stick up 4 jetstar all da time and fails! loser!
RY-M

I'm sorry but you are all

I'm sorry but you are all incredibly lame. It was stated as being unintentional and quickly rectified.
"Although listed on its sale page, users could not purchase the Sydney to Sydney flight" meaning there was no risk to consumers.
Phil it's not blame shifting at all. It's pointing out that errors/glitches happen. Retailers regularly apologise in newspapers/magazines when they incorrectly publish incorrect product info or pricing.

LOL! OL! we r lame!? i think

LOL! OL! we r lame!? i think its jetstar dat is lame!! they couldnt even get the web site right!! now dat is lamerz! but it seems dat always its jetstar dat has to apologize for the fuck ups they make in da newspapers and on the online internet sites!! lame!!

@ Danna.. oh so that's what

@ Danna.. oh so that's what you were doing when you mentioned problems with Virgin.. you were apologising like retailers do.. thanks for the explanation..

it is reel flit thay ofa

it is reel flit thay ofa baysikly tha plan taks of at sydney an flies arown in sercals four abowt a hour an lans agen at sydney arport u shud try tha flit its gud an u can get a gud vew ov sydney fron tha winda

Oh Phil... so melodramatic as

Oh Phil... so melodramatic as usual. Someone really needs a new hobby.

Thanks Danna- another

Thanks Danna- another Jetstar strategy.. when you can't argue the facts.. insult the person you're debating with.

Danna giv up! u got nuttin! u

Danna giv up! u got nuttin! u cant even argue da facts! every1 on dis site argues da fax n u cant do shit! u must suck! go suck a fat one! and also by da way ill have a large frys u dirty hoe!
Rez-erection.

Actually Danna - more

Actually Danna - more accurately your last comment is blame-shifting again. The first one you wanted to divert people's attention from a Jetstar marketing error to Virgin problems. The second you wanted to shift attention from your 'apology' to my apparent mental disposition. Do you ever accept responsibility for anything?

Sure, I accept responsibility

Sure, I accept responsibility for you being a loser who should get over it and move on. I made my point. You and all others are just too thick to get through to. You look for any possible issue, in this case a marketing error that never put any customers in danger of accidentally purchasing the flight... such errors can happen on occasion to any company. Anyway I'm not going to get through to you. I bet you'll post a reply too in order to have the last word. Prove me wrong...

Remmy no one pays any attention to you. You might as well not bother.

Danna - if Jetstar employees

Danna - if Jetstar employees could learn to argue the facts.. and in the process not insult the person they're debating with, there would hardly be the need for this website. Think about it.

Any more names you want to call me?

Phil, I'm an ex employee so

Phil, I'm an ex employee so I'm within my rights to comment on the kind of people Jetstar deal with. The lowest of low. Oh, and I am arguing the facts. You choose not to listen. You are making a big deal of a minor error which, again, can happen with any company from time to time. If people were able to purchase the flight then that would change things. It would mean they are selling a non existent flight. But NO ONE was in danger of this and it was quickly rectified. There's your facts. Choose not to accept them and post another reply why don't you.

@ Dana.. Personally I don't

@ Dana.. Personally I don't think the mistake on the website is a big deal. In fact I'm one of the few that made jokes on this page about that mistake. What isn't a big deal is HOW you communicate with people on this site. You have called people
pathetic', 'lame', you've called me 'melodramatic', and a 'loser' and most recently you say that Jetstar travellers are low life.

You may have some argument somewhere, but it's lost in all the belligerent and demeaning language.

LOL, Danna! u say u aint

LOL, Danna! u say u aint noticing my comments, but u commented on it anyways!! HAHAHAHAH! lame! u dont hav an argument and u dont have shit on phil or any1 here who speaks da truth. u sayed u were a ex employee? yet u still sitck up 4 dem? why did u leave? opening at maccas? pizza hut? or just fired coz u a dum bitch?
REXZA.

Phil, if you talked to the

Phil, if you talked to the people who I used to have to talk to, you would understand how incredibly petty, demanding and cringe worthy they can be. This site has some legitimate complaints, but also have posts from some people who simply don't get it. By that I mean they don't take the time to read and understand what they're purchasing and then come up with the most ridiculous complaints. Sorry but I am a regular person - I don't change my travel plans once I make them, I don't take ridiculous amounts of baggage, I don't turn up late to check in, I don't particularly care where I sit, I don't call the call centre demanding things they can't do. People are at their worst when it comes to their travel plans, I believe anyway.

Remmy I didn't say I don't "notice" your comments. I said nobody pays any attention to you. If you're going to contribute, at least make it legible and have a point. Although I guess primary school hasn't taught you how to do this yet.

Jetstar has a culture of

Jetstar has a culture of 'name calling'. It's a type of management style that bullies people into complying by calling people names and using demeaning language. It starts at the top of Jetstar management and filters all the way down to the customer.

Am I being melodramatic? No .. just read todays Sydney Morning Herald article "Tired Jetstar pilots told to 'toughen up princesses'"

I saw that article and of

I saw that article and of course I think it is disturbing that this is the case with pilots. In the customer service side of things though, if you tried dealing with the people I used to talk to, moaning and complaining about every possible little thing (things that ultimately don't even matter), well.. you would be a saint not to call such people names. The numbers of times I listened to "I'm going to A Current Affair" or one of the most memorable "I'm going to those consumer... compensation people" and nothing happens because Jetstar is usually within their rights in accordance to the fare rules and conditions of carriage to do what they do.

Danna - moan moan moan..

Danna - moan moan moan.. that's what a customer service job is! And when people don't understand the rules or feel they are being cheated they get difficult. You can blame the customer all you want - but doing so is just plain stupid. Can't you see that Jetstar operates EXACTLY the way Jetstar management want it to.. they've separated themselves from third party call centres and front line staff because they don't give a damn.. only about the profits. If the system worked well people wouldn't have to ring back time and time again to be told some new story about their refund or whatever.. look at this website- how many people talk about multiple calls to c/s staff.. blame the customer all you want.. but in my book - you sign up to do a customer service job - well that's what you get. And if Jetstar management can't get the problem to be solved on the first call, they own the C/S problem - not the customer.

The international banks that caused the sub-prime crash and the economic meltdown were 'within their rights' legally too- it doesn't make it right. They are big, they have lawyers and they're going to screw the customer anyhow they can- grow a spine and stop defending them. Go home and watch the movie 'The Castle' - it may seem like a joke.. but this is really what it is all about.. a big corporate bullying customers and competitors.

If Jetstar were some shoe shop - you could go to another shoe shop. But as with banks, airlines are essential for a modern society, and they must be made to act reasonably.. just saying Jetstar is some business that needs to work at a profit (at the expense of all else) is like saying a Bank is a business, or a hospital is a business, or a newspaper is a business..

How about the recent complaint on this site about the foreign backpacker girls who couldn't fly to Thailand because they didn't have an onward ticket? You got some Jetstar excuse for that? Maybe 75% of backpackers in Thailand catch buses and boats out of the country - the vast majority travel to Thailand without an outbound air ticket.. any more you want to defend?

Phil, like I said, many

Phil, like I said, many complaints are legit (refunds taking longer than they should for example)... however many people do not understand that they have booked on a no frills carrier and expect the same product/services as if they'd paid for a full service airline. They whinge about the smallest possible things because as you said they don't understand (or don't read) the conditions on the ticket they purchased. I somewhat agree with you in regards to the way management choose to operate, but that doesn't play any part in the complaints that come through in relation to minor issues like not getting the seat the preferred (last I checked NO airline guarantees seat selection will be delivered, even Qantas tried to charge me $20 to select a seat on an international flight recently which cant be guaranteed), expecting some form of compensation for a minor delay or schedule change (these are part of the industry and the conditions of carriage state they may happen and Jetstar is not liable) etc etc. How is it the airlines fault if you miss your appointment/meeting because the flight is delayed by an hour. If your train is delayed/cancelled when going to work and you are subsequently late, do you request compensation from the train company? Well I don't, I blame myself for not catching an earlier train and I get over it.

Normally, one would think anyway, backpackers would have some type of proof of returning home. Many countries deny entry if you can not show proof of future travel out of the country. For Thailand, for the visa exemption you must leave within 30 days. If you are refused entry the airline is fined, and is forced to return you to your origin. People should try reading the below sometime.

Conditions of carriage:
3.1 Preparing to travel

You alone are responsible for making all necessary arrangements for your travel and ensuring that you comply with all laws, regulations and orders of the places you will travel to. For example, you will need to find out from relevant embassies or consulates whether you need a passport, visa or other travel document, health document or evidence of onward travel or accommodation.

Danna - do you have a stop

Danna - do you have a stop button? I don't agree with you. Go and get a job as a parking cop or something.

Todays SMH Article : "Jetstar

Todays SMH Article : "Jetstar defends 'toughen up princesses' email"

Key points-
Jetstar flight attendant Monique Neeteson-Lemkes, a Flight Attendants Association of Australia union representative-
''I would say it is a very toxic workplace at the moment,'' she said. Cabin crew were ''fearful of using the word 'fatigue' '' for fear of repercussions.

Senator Xenophon warned
'What does it say about he culture at Jetstar that pilots feel more comfortable [talking] to a Senate inquiry rather than taking it up with Jetstar management?''

So is this is a corporate acting completely within their rights?? Perhaps in Nazi Germany but not in Australia 2011.

If the management treat staff this way- what can be said for the customers?

@Danna - ...give up, please.

@Danna - ...give up, please. You are just embarassing yourself.

Phil, I'll happily stop when

Phil, I'll happily stop when you do.
Travis, your influence must be rubbing off on me. I guess we both need a new hobby.