"YEAH THEY WILL SEEK COMPENSATION BUT WONT PAY ANY TO THEIR CUSTOMERS" ASS CLOWNS
Jetstar has signalled it will seek compensation over yesterday's security hitch at Sydney Airport.
A total of 29 flights were cancelled and thousands of passengers were stranded overnight after 16 passengers passed unchecked through security during a power failure.
The power failure caused the breach at the T2 terminal yesterday just after 3:00pm (AEST).
The terminal was evacuated and passengers had to be re-screened before flights could resume, causing significant delays.
Jetstar, Virgin Blue and Qantas provided accommodation for passengers from out of town.
Jetstar, which had 15 flights cancelled, says it will seek damages in talks with the Sydney Airports Corporation for what it said was a "huge disruption" to its service.
Jetstar spokeswoman Simone Pregellio says 2,000 of its passengers were stranded overnight, but the airline is putting on six extra flights today to clear the backlog.
"Those ad-hoc services are put on to help people get to their end destination," Ms Pregellio said.
"All passengers will go to their destination today."
Earlier, airport spokesman Rod Gilmore defended the decision to re-screen all passengers.
"Of course people are not happy when their travel plans are disrupted," Mr Gilmore said.
"But generally speaking, given the circumstances, things went reasonably well.
"You can't cut corners on security."
Federal Transport Minister Anthony Albanese says the airport acted correctly, but the incident will be reviewed by the Office of Transport Security.
Comments
Imagine how they would act if
Imagine how they would act if they had Virgin's computer fail my god, World War 3
Sydney Airport should setup a
Sydney Airport should setup a Malaysian call center and direct all JETSTAR compo claims to it as a joke.
How long is a Jetstar "
How long is a Jetstar " working day"?????? Refunds due to the Japan earthquake not yet paid more than a month after the cancellation, yet their claim is to give money back in 15 WORKING DAYS....The call centre staff play games, keep you on the line for 40 minutes , then just hang up. They are laughing at the Aussie customers.. No more for this rooster, if I cannot travel with another airline I will stay at home or walk
Yeah, I had them hang up 6
Yeah, I had them hang up 6 times today, once after they had me waiting on the speaker phone for 42 minutes, they came back then cut me off. Typical no PR
I don't really see what
I don't really see what you're all bitching about. Who cares if they are seeking compensation. So they should. It was Sydney Airports stuff up that caused a major disruption to their network. They put people up in hotels and that is more than enough. They are not responsible for your loss of wages at work or missing your connecting flight. Use some sense people.
If I was Jetstar I would also
If I was Jetstar I would also be seeking compensation, as for those who were delayed im sure Jetstar provided overnight accomodation for those out of town people. If you really cared about loss of wages, or possible flight delays then you would purchase travel insurance as interuptions can occur with ANY airline.