Jetstar should be called Shitstar - worst service EVER!!

Does anyone have any tips??
Jetstar cancelled mine and my partners flight Melb-Auck. They made us book sepearetly at the start - no problems. After cancelling our flight, we opted for the refund they offered. My refund came through a few days later but partners never did. He was willing to for go the $$ because he didn't want to deal with them but I wanted the damn money back!! So 4weeks since i requested the refund still no money. Send the below faxes but they say they haven't received them. What fax number have others been told to use??
Am sick of the shit service and going around in circles with the same terrible customer service staff, and wasting my time on hold every time I call. Just want my money back!!

Welcome your thoughts/suggestions...
Alix

Dear Jetstar,
Please find below my original fax sent 26/2/12. After speaking to someone in your customer service team I was told to call on 3/3/12 if I had not heard from anyone. With no contact from Jetstar I phoned again on 3/3/12 and was advised you hadn’t received the below fax, and that I would need to resend it, and I would receive a confirmation of receipt within 48hrs of resending. Given that this issue has been ongoing now for over 4weeks I would appreciate your prompt response to confirm receipt of this fax and correct the issue which you have caused.

26th February 2012
Dear Jetstar,
On 8th February, I phoned to request a refund after my original flight was cancelled. My partner (Booking ref: LCECNN) also requested a refund. Both refunds were requested to be put in the same bank account. While my partners came in to the account on 14th Feb, I still have not received anything.
Today I phoned to speak to someone and see what had happened. He told me that the money had been deposited in to my account on 9th Feb. I confirmed over the phone the account number and it was correct yet I am unable to see any funds from Jetstar in this account, apart from the money for my partners refund on the 14th. The customer staff member was rude, and told me to email my bank statement to the finance team. After looking online for the email address I realised there isn’t one. I phoned Jetstar and was put on hold AGAIN, only to be told that there is no email address and that I have to fax it. Then I can expect to wait up to 10days to hear back from anyone. By the time this is resolved it will have been over 30days since I first phoned, and I bet I will not even get an apology for the delay, not to mention the interest I could have made on this money if it was in my bank account and not Jetstars.
I don’t see why, when I have done nothing wrong (you cancelled the flight which is why I wanted a refund), I am the one having to do all the extra work to prove I haven’t received the refund. Isn’t the mean of customer service, to serve your customers?? Not treat them terribly and be rude.
Your overall Jetstar experience and customer service is certainly some of the worst I have ever come across. Cheap fares (which in comparison to other airlines flying the Melb – Auckland route is not even cheaper) shouldn’t mean you treat your customers like crap!