Months ago I booked flights for my husband and myself out of Newcastle on the morning of 7th June, 2013, 9.20 am. We have family on the GC and we all needed to attend a solicitor there with regard to some family issues. We have a lunch time appointment arranged. Yesterday afternoon I received an e-mail from Jetstar advising that our flights had been changed. We are now booked on a flight leaving Newcastle at approx. 5 pm. Our plans are now in a state of disarray. I will never book with Jetstar again. I now understand why my local travel agent refuses to use them either domestically or internationally. This is not service, you book a flight and plan in advance and you should be able to rely on that. Their online survey is useless as it only asks for opinions about the people in the call centre, who are not Australian and very difficult to understand at times, not about Jetstar's flight quality and service. Never again. I would certainly not recommend them to anyone. Virgin anyday.
Comments
I WOULD LIKE TO START WITH
I WOULD LIKE TO START WITH "THE WORST AIRLINE EVER"
I AM GLAD THIS SITE IS SET UP BY SOMEONE WHO CARES.
THIS IS INDEED THE WORST AIRLINE IN THE WORLD AS FAR AS I KNOW. THE CALL CENTRE ON BOTH CONTINENTS ARE A BUNCH OF LIARS.
I AM GLAD I DONT KNOW ANYONE WHO IS WORKING FOR JETSTAR. IF I EVER SEE OR KNOW ANYONE WORKING FOR JETSTAR, I THINK I WOULD TREAT THEM AS ONE OF THE LOWEST CLASS HUMAN BEINGS.
DOES JETSTAR BELONG TO THE AUSTRALIAN GOVERNMENT? IF IT IS, IS A DISGRACE TO THE WHOLE COUNTRY. IF NOT, THEN THE AUSTRALIAN GOVERNMENT SHOULD SHUT THEM DOWN.
WE MUST ALL JOIN UP TO SUE THE COMPANY UNTIL THEY SHUT IT DOWN. IT IS NOT FAIR FOR ANOTHER DECENT GUY LIKE US TO FALL INTO THEIR MARKETING SCANDALS. WHATEVER THEY PUBLISH ON THEIR WEBSITE WERE POPYCOCKS, RUBBISH, WELL, AM TOO POLITE...WHY SHOULD I BE POLITE TO THESE BUNCH OF RUDE BASTARD ON THE PHONE. I SPOKE TO SEVEN OF THEM IN TWO DAYS AND THEY PUT THE PHONE DOWN BECAUSE THEY DON'T KNOW WHAT TO DO.
IF YOU KNOW ANY OF YOUR FRIEND OR YOUR FRIEND'S FRIEND WORKING FOR JETSTAR, I ADVISE YOU TO STAY AWAY FROM THEM BECAUSE THEY ARE THE LOWEST OF THE LOW. NO SYMPATHY FOR ANYONE CONCERNED. I PERSONALLY HOPE HE OR SHE JETSTAR STAFF WILL EXPERIENCE THE SAME CUSTOMER SERVICE AS WE HAD WITH THEM.
FINALLY, WHOEVER SET UP THIS WEB...THANK YOU, AND THE WEB ADDRESS NAME IS BRILLIANT. I MEAN BRAVO! STRAIGHT TO THE POINT "DON'T FLY JETSTAR"
I WOULD LIKE TO START WITH
I WOULD LIKE TO START WITH "THE WORST AIRLINE EVER"
I AM GLAD THIS SITE IS SET UP BY SOMEONE WHO CARES.
THIS IS INDEED THE WORST AIRLINE IN THE WORLD AS FAR AS I KNOW. THE CALL CENTRE ON BOTH CONTINENTS ARE A BUNCH OF LIARS.
I AM GLAD I DONT KNOW ANYONE WHO IS WORKING FOR JETSTAR. IF I EVER SEE OR KNOW ANYONE WORKING FOR JETSTAR, I THINK I WOULD TREAT THEM AS ONE OF THE LOWEST CLASS HUMAN BEINGS.
DOES JETSTAR BELONG TO THE AUSTRALIAN GOVERNMENT? IF IT IS, IS A DISGRACE TO THE WHOLE COUNTRY. IF NOT, THEN THE AUSTRALIAN GOVERNMENT SHOULD SHUT THEM DOWN.
WE MUST ALL JOIN UP TO SUE THE COMPANY UNTIL THEY SHUT IT DOWN. IT IS NOT FAIR FOR ANOTHER DECENT GUY LIKE US TO FALL INTO THEIR MARKETING SCANDALS. WHATEVER THEY PUBLISH ON THEIR WEBSITE WERE POPYCOCKS, RUBBISH, WELL, AM TOO POLITE...WHY SHOULD I BE POLITE TO THESE BUNCH OF RUDE BASTARD ON THE PHONE. I SPOKE TO SEVEN OF THEM IN TWO DAYS AND THEY PUT THE PHONE DOWN BECAUSE THEY DON'T KNOW WHAT TO DO.
IF YOU KNOW ANY OF YOUR FRIEND OR YOUR FRIEND'S FRIEND WORKING FOR JETSTAR, I ADVISE YOU TO STAY AWAY FROM THEM BECAUSE THEY ARE THE LOWEST OF THE LOW. NO SYMPATHY FOR ANYONE CONCERNED. I PERSONALLY HOPE HE OR SHE JETSTAR STAFF WILL EXPERIENCE THE SAME CUSTOMER SERVICE AS WE HAD WITH THEM.
FINALLY, WHOEVER SET UP THIS WEB...THANK YOU, AND THE WEB ADDRESS NAME IS BRILLIANT. I MEAN BRAVO! STRAIGHT TO THE POINT "DON'T FLY JETSTAR"
This is the worst response
This is the worst response ever. Hey, there's a Jetstar employee driving home. Let's abuse them.
Get a life you utter wanker. Perhaps we should beat the shit out of you because you're associated with the people you are with. People have to earn living you ignorant twat.
I hate Jetstar as much as the next person but if you want to hurt them don't buy seats with them and don't give them publicity.
Sue them for what? Screwing over a bunch of retards who can't read or make it to the airport on time? You should be sued for being an utter prick.