Lost baggage and Horrible service

I flew from Sydney to Fiji to go on a relaxing holiday, my baggage never arrived and the whole week I was in Fijij I spent most of the time trying to track down the baggage, I was completely astonished that in a country like Australia you can have a horrible business like Jetstar operating. Jetstar are trying to tell people that they are cheap, that is not correct they are just rubbish with not a single part of their business have any class from overseas call centres to cabin staff and management I'n not sure who is worst. It has been 8 weeks since I lost my baggage which was delivered after I finished my holiday, I have written and called Jetstar numerous times and not heard back, I did not get a service I paid for and Jetstar do not give a toss, their management must have their head stuck where sun doesn't shine if they think they can operate with such low quality in Australia, as long as I will fly my family and I will never fly Jetstar again, it's not worth the few pennies you save. I will make sure that every discussion I have about holidays I convince people not to fly Jetstar, so far I have convinced 4 friend and family and counting.

International
Australia-Sydney
Fiji-Nadi

Comments

Ramesh I had exactly the same

Ramesh
I had exactly the same experience flying to Thailand. They sent my husband's suitcase on a trip around Asia. Now I can see the funny side but we kept getting phone calls saying your bag is in Bangkok, Melbourne, Sydney. It had 15 luggage tags when it got back. So here is in brief what happened: after about 30 phonecalls with mis information etc, told to wait at the hotel when the bag was coming over. Never appeared. We never got our luggage till a few days after we got back. We had NO clothes or toiletries or anything. We were not told what our rights were in terms of what we could buy. We didnt buy a lot because they kept telling us that the bag was about to be delivered. They also destroyed the suitcase (brand new lightweight hardcase). They have now offered $450 in compensation. Is this a joke? Does anyone have experience of trying to take these guys to VCAT? Claude