My Family,Lady Kayoko Yamazaki 78 Her Daughter In Law and my Youngest son were to leave on the altered flight of JQ16 to JQ 20
OK, when They arrived at the Kansai,they were told that it has been delayed for 3 hours, nobody advised the intended passengers.
In Japan the speak to jetstar staff is IMPOSSIBLE
When They arrived to gold Coast they were told to have to go to Brisbane, but Son was helping Mum to Load the Bus the bus promptly left without him, The connecting flights to Sydney and Canberra were the Lost to no fault of my Family.
In Japan's Travel broachers and warnings there will be a substantial input of this disgraceful treatment of my Family.
They maybe able blame the Cyclone , but of such despondency and utter disgust
Their Telephone operators CAN NOT SPEAK ENGLISH AND CONTINUALLY PUT YOU ON HOLD, AND DISCONNECT YOU FREQUENTLY. ON AVERAGE IT TAKES 47 MINUTES TO ANSWER THE CALL,,,,,ISN'T IT DISGUSTING?
CHEAP?? INDEED IF YOU TREAT THE ELDERLY LADY OF 78 SO MISERABLY
A TITLED LADY OF 78 TO BE TREATED SO POORLY,IT IS ABSOLUTELY DESPICABLE
CANBERRA TIMES WILL CARRY THIS STORY TOO
EVERY TRAVEL CENTRE IN JAPAN HAS BEEN ALERTED WITH THIS SAME STORY IN SHIGA, AND TOKYO , AS WELL AS OTSU
AND kYOTO
JETSTAR WILL DEEPLY REMEMBER THE TREATMENT OF OUR MOTHER
FOR WE IINTEND TO DESTROY THIS VILE AIRLINE AS A RUNNING BUSINESS CONCERNS FOR IT HAS NO PLACE IN AUSTRALIAN AIR LINES INDUSTRY
I BEG All peoples,,,in THE NAME OF GOD N E V E R TRAVEL WITH THIS VILE CARRIER
COPY TO TOURISM INDUSTRY
Comments
So the bus driver left your
So the bus driver left your son behind and its Jetstars fault... RIIIIGHT...... go back to la la land
Perhaps the call centre operator put you on hold because they couldn't make sense of the story, which is evident in your post.
Dear Anonymous - the Jetstar
Dear Anonymous - the Jetstar staff count and check off a list when passengers enter a plane, they should also notice when one of the passengers don't get on a bus supplied- even for security reasons. Judging by the names of the passengers the travellers and perhaps the complainant is Japanese- therefore it may come as a surprise to Anonymous that English may be their second language. Jetstar is in the travel & hospitality business are they not? The root meaning of hospitality means 'kindness toward strangers'- perhaps Jetstar staff would be happier if only English speaking passengers travelled on their international flights to/from countries such as Japan- that would be a boon for Australian tourism! It's disappointing to see how intolerant and racist some Australians are- ignorant as well as not so many Australians (including myself) can speak a second language - but some are ready to criticise others imperfect English- when we should be ashamed of our ignorance. Jetstar are an airline- one of the few licensed airlines in Australia- operating an airline isn't just a business - it involves a 'duty of care' - a responsibility obviously shirked by Jetstar management and by extension Jetstar staff.
I've seen Jetstar staff
I've seen Jetstar staff attempting to communicate with an elderly Asian traveller and her carer, both non-English speaking. The elderly lady was very frail and in a wheelchair, and staff wanted to get her across the tarmac in pouring rain to put her on the plane (no air bridge).
When it became apparent that no English was spoken, the genuis Jetstar staffer proceeded to ask the same question "Can she stand" over and over, only louder and louder. Note to Jetstar: "Non-English speaking" does not mean "deaf"!
Vincent, this episode then went beyond even your family's deplorable experience. These disgusting Jetstar "animals" then wheeled the elderly lady into the rain, forced her to stand on a wind-up elevated platform, and put her onto the plane dripping wet.
I sat there stunned, unable to even move, I was so shocked at what was happening right in front of my eyes.
Every time I think about this I feel nauseous, and also guilty that I didn't run and stop it. The awful thing is it could happen again. This airline has no conscience, and no care about anyone or anything. Complaints are swept under the carpet, and all we get are excuses, never once an apology. They should be grovelling in apology for the disgraceful "service" dished out to customers.
Never put an elderly or vulnerable person on a Jetstar flight, no matter how much they discount their fares.