Mr Michael Passe

I booked Auckland to Bangkok via Melbourne on 9th January 2017. The Melbourne to Bangkok flight was cancelled. Promised refund which never materialised. It cost me more than AS $1500+ to book new seats with Thai airlines. They keep sending me we don't have bank details to process your refund please contact customer services emails. Even after I contacted them and gave them the details for the 3rd time I still get the emails. No address to contact to even issue court proceedings. DON'T BOOK JETSTAR!!!!

International
New Zealand-Auckland
Thailand-Bangkok

Comments

My boyfriend booked me a

My boyfriend booked me a ticket going home in Philippines last night was my flight it was a connecting flyt from Thailand to Singapore then Singapore to Philippines.when i arrived in Singapore some of the staff in the airport where was my boarding gate and they said to me C15.so i went their and wait to the time of my chick-in then it was 2o'clock in the morning already and i saw the board that it was close already.so i panicked then i ask another staff again and he checked and it was D48.hoping that istill can make it i run going to D48 But it was closed already they didn't let me in anymore.so went to the transfer office hoping they can help me.but to my dismayed they passed me to the one of staff of jetstar and we went to the custom.and at the custom i told them what happened.and what they said it wasn't thier fault.seriously? I've been waiting to the gate for almost an hour and normally if their is passenger that not yet on board they announced it but i never heard my name on air.so i purchased again another ticket with my own money.that was a disaster experience.i will never fly again with this airline.