My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off and kept waiting on the phone for hours (not an exagerration ), the staff have parrotted the response that is basically pay it or loose the booking! Even asking to speak to a Supervisor made no difference the called seemed to time out. I will never fly with Jetstar again . I will strongly advise my friends and family not to fly with them either.
On the other hand we had a much better experience wiyh Qantas. We had booked a flight with them to come back. They were really great and gave us a credit that lasts for up to 12 months.