NO REFUND on Airport Taxes, Baggage and seat allocations !

This is the message i left on Jetstars FB wall today:

Hello everyone thinking of booking Jetstar Internationally..... DONT DO IT !

I dont usually write massive complaints on company walls however I am so annoyed !

I booked a sale fare to with Jetstar for 3 x people from Perth to Bali for February 2013.
...
They were $135 return + baggage and seats etc (all up around $200 return)

I, like many people, love a good cheap flight and knew that if i had to cancel for some reason that I wouldnt get all my fare back.....

I DID however expect that I would receive my airport taxes and charges back .... so you can imagine my mood when I called customer service to explain that we were no longer able to go, only to be told we would get NOTHING BACK ! .... nothing ... not even the $40 we paid each for baggage and seat allocation.

HOW can an airline keep your money for a service that you havent even used? baggage ? seats ? airport taxes ? I am disgusted.

I had to cancel a flight on Thai airways in 2009 and in a 10min converstaion I was advised my airport taxes and charges would be refunded no issues. It seems Jetstar are the only ones who keep your money.

So I have decided NOT to cancel my 3 seats ... I will be booking for alternative dates on a rival airline for MUCH cheaper than Jetstar were charging ($70 per sector per person PLUS fare difference .. nearly $300 per person to change)

Those 3 seats on Jetstar will be sitting there empty .... I am not giving you the satisfaction to be able to sell them again.

Thanks for nothing.

International
Australia-Perth
Indonesia-Denpasar (Bali)

Comments

Good on you Lauren ! I got 3

Good on you Lauren ! I got 3 story's on here .

Lauren according to jetstars

Lauren according to jetstars price match policy if you find cheaper seats they will match it or refund the difference. So you might be able to get some of your money back through that method?