Staff entered wrong date for my flight then blamed me for the srew up.

I was originally booked to fly from Sydney to Darwin on Thursday 8th December. I called Jetstar to change this date and asked to fly on Sunday 11th December. When I showed up at the airport I was told that I was booked for Sunday 18th December. I was then palmed off to the service desk who then palmed me off to the supervisor. This supervisor had the nerve to blame me for the screw up (even though Jetstar staff made the mistake) and accused me of lying. When I told her it was Jetstar's screw up she said "Is that a way to talk to me if you want my help?" Then when I told her she was being rude she falsely accused me of being abusive and threatened to refuse me on the plane (all I did was tell her she's being rude). Such a squalid abuse of power. She refused to budge on the matter and palmed me off to call Jetstar call centre and eventually turned her back on me and walked away while I was still talking to her.

I then called the call centre and explained the situation. The guy on the phone put me on hold telling he's working to get me on the flight. I ended up being on hold for 40 minutes and it turned out he was lying to me all along. He wasn't working on getting my flight changed but spent the whole time retrieving the call from when I called to change my flight. He alledged that the recording shows the 18th December was the date discussed. I know this is a lie and I know what date I asked for. By then it was too late to get the flight so I had my flight changed to Wednesday 14th December after paying the fare difference.

This delay in getting back home costed me 2 days off work worth around $400, maybe more. I don't care how cheap Jetstar are it's not worth the hassle, especially when they treat you like a second class citizen. Pay peanuts, get monkeys! I'll pay more and fly with a decent airline. Cheaper doesn't always mean better!