It looks like you will add a complaint about Jetstar
STOLE money from my credit card - refuse give it back
Submitted by Phil Koay
Thu, 09/02/2012 - 19:34
SUMMARY
They stole (through fraud or theft) money and they won't give it back. They say they will give it back if I follow their instruction, I follow their instruction to the letter even tho it is very time consuming and when I have finished they say they are not giving back unless i do something else. I am very surprised there is no ombudsman that has jurisdiction in this area.
DETAIL:
Tried to make a booking via the internet, it says the credit card is declined
Find out later that they charged the credit card (is this fraud or theft?)
Ring help desk (wait half an hour) - told the only way to recover my money is to FAX my Bank statement. EMAIL is not an option. I mean who owns a fax machine these days!??!
I fax the bank statement
The next day I get an email saying "Please allow up to 15 business days for your application to be processed. At this time you will recieve an email advising the outcome of your request for your booking. "
I wait 20+ working days .. NOTHING!
I have to phone again - wait only 5 minutes this time - spend 30 min explaining the issue and telling them how ludicrous this is - am told I have to fill in a feedback form address to accounts. They will not contact account, the only way to progress this is via a feedback form.
Sent in feedback form for money they stole.. still waiting for a result.
Interesting business model, I should start a business like it robbing people and live off the interest.
EXTREMELY UNHAPPY!
- Australia-Melbourne - Tullamarine - Australia-Perth
- 549 reads
just went through what you have ,ring Melbourne and ask to speak to stacey 0386283400
good luck took me 16 days to get my tickets
Commonwealth ombudsman will sort it. Jim Farley 02 9218 3016
I had the exact same problem as you. Last year in October they charged me TWICE for bookings that failed to go through because cc also declined. Nor was there any confirmation via email of my flight! I only found out when they sent reminder email the day before! When I called them they immediately refunded for one booking. For the other booking they asked that I fax a cover letter with explanation as well as email booking reference from JetStar and the airline I had taken instead (Tiger Airways). I followed the instructions and a few days later received an email saying they are following up and will contact ... so now after over four months, still no news. When I called I was also told to submit complaint form online. So let's see what happens, tho' judging by how many people despise Jetstar I may never see my money again!