Jetstar are masters in communicating with their customers as many of you have pointed out here. I booked a ticket on the weekend, which went smoothly, but when I went to "manage my booking" to double check the booking the next day, I could not get access at all. I tried different computers, browsers, even other Jetstar international sites--NOTHING. The website indicated that I should call customer service to make any changes. At this point I am wondering what the heck happened to my booking!!!, so I called customer service and after almost 40 minutes waiting, someone who I assume is based in the Phillippines takes my enquiry. She confirms my booking does exist!! but can't explain why I don't have access to it through jetstar.com. The conversation to gain this information was so painful.
Returning to my computer I decided to run my exact flights again through their booking system...and there it was. Jetstar had decided to route what would have otherwise been a direct flight to Australia from NRT to go through Osaka. Thanks for telling me!!! You give a phone number and email...no-one bothers to contact you about the changes!!!!. Obviously since I had made my seat selectionsand options for all sectors in my original booking, Jetstar's system could not update the booking with the additional sector to Osaka, so it denied access to the online booking manager.
I wonder when Jetstar thought it would be good to let me know that the direct flight I had booked to Australia would do a stopover in Osaka on the way, adding another 2-3 hours to the trip. I still get to Australia, but what sloppy customer relations and limited booking managment systems I have to endure with the trip. Do not take anything for granted with Jetstar, double, triple, quadruple check when you can to lessen the impact of their suprises and ineptitude.