Don't Fly Jetstar A place to share your Jetstar complaints.

Waiting in line to check in 1 hr 30 mins and counting

Submitted by Dianne Swan on Tue, 27/06/2017 - 14:30

Jetstar do not have enough staff checking in passengers here in plenty of time before check in opened and still snails crawl faster terrible terrible customer service sore back never again

International
Australia-Sydney
Indonesia-Denpasar (Bali)
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They are hopeless will never

Submitted by Jan Banner on Tue, 27/06/2017 - 16:26

They are hopeless will never change I will never travel with them again

Just heard from my stranded

Submitted by Lisa Puru on Sat, 01/07/2017 - 09:31

Just heard from my stranded son who waited in line to check in and missed the cut off by less than 5 mins due to slow processing. He joined the queue in plenty of time, being a teenager, he has little travel experience.. No help from staff and he has to now wait 5 hours for another flight.. and pay an additional $$$.. meaning he has also missed his connecting intercity bus to get home to the far north.. and will have to stay in Auckland overnight... had heard Jetstar was bad... now I know they are...