Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Unreliable - Promised written refund not paid

Submitted by Henry Hausmann on Thu, 10/01/2013 - 00:28

I had a confirmed reservation for the flight JQ 62 on Sept. 15th 2012 and a prepaid seat fee of SIN$ 120 for specially requested seats with extra leg room (I am 2 Meter tall). These seats were also confirmed.
Arriving at the check in they told me that the confirmed seats were taken are we were given "normal" seats, a horrible situation for me with my long legs!
Unreliable I: Although you have a written and paid confirmation you don´t get your confirmed seat!
After returning from my holiday I wrote Jetstar on Okt. 2nd and claimed back the SIN $ 120. On Okt. 16th Jetstar...

2 months and still waiting

Submitted by Julie Wright on Wed, 09/01/2013 - 11:27

Due to sudden illness I was unable to take my return flight home. My sons flew up to be with me while I was hospitalised. One of them was double charged for his return flight home ($459). He was told by airport staff he would be refunded within 3-5 days. That was 2 months ago and he has received nothing.
I was told I could change the date of my return flight (within 15 days) with no costs involved due to Jetstar's compassionate circumstances policy. This was not true either. I had to book and pay for a 2nd flight and then request a refund. Jetstar then refused to refund...

OMG- They ripped off my bank account and left me stranded!

Submitted by Abbie Willow Be... on Tue, 08/01/2013 - 15:29

Please advise everyone you know to never , ever use jetsar!

I wanted a the cheapest flight from Honolulu to Sydney and it ended up with the most expensive, not only was the flight delayed causing me to miss my connecting flight to Canberra, but they also managed to rip off my bank account, causing my bank to freeze my funds leaving me stranded with no flight, no cash and no hope!

Apparently if you use your credit card to purchase anything from jetstar, they are listed as one of the top most fraudulent companies and will access your account and drain it "by mistake". HOWEVER...

Give me back my $474 you arseholes.

Submitted by Rick McNamara on Mon, 07/01/2013 - 10:59

Hi All, like most of you I have had, or to be more precise, am currently having a nasty shitty experience with that wonderful airline we know as Jetstar. Or as I like to call them: Fuckstar.
I won't bore you with the details, except to say they took $474 too much from my credit card on Dec 18. Yep, thats one week before Christmas, the time of year when most of us are scraping around trying to find extra money to buy our loved ones a present, and to eat drink and be merry. 20 days later and I still have no resolution.
I have been trolling the net trying to find entities that can...

24 Hours I'll Never Get Back

Submitted by Richard Sulfaro on Mon, 07/01/2013 - 10:13

After a great week on Boracay Island, Philippines, My wife and I were due to fly out of Manila on Sat 5 Jan at 5pm. Got a text message that same morning saying flight had been delayed by 3 hours now leaving at 8pm. Not ideal, but shit happens.
Logged in that afternoon to check in on line only to be advised that the flight had now been cancelled and was rescheduled for 5pm the next day. Totally unacceptable considering we had no where to stay, the revised flight would get me back to Sydney on Monday morning 30 minutes before I was due at work, and the simple fact that I just wanted to...

Gave me fake information so that I will pay for my booking

Submitted by Ho Jia Ren Jason on Sat, 05/01/2013 - 17:26

I think this is the very few airlines with an actual hate page website. After trying to book an air ticket from Singapore to Auckland and to clarify certain doubts.... I realised they have the worst customer service I have ever experience.

I understand that it is a budget airline but all I was asking for was basic courtesy and truthful information. However, all I had was rude people who gave me fake information to bluff me into paying for my tickets. The following is my experience with them and I cant even describe how pissed I am and how lousy they are.....

Their customer...

Cancel flight with no compensation - 6 people travelling - day lost of our 7 day holiday

Submitted by Darren Walsh on Sat, 05/01/2013 - 06:31

Sent just as we were getting in the car to go to airport.

Dear DARREN,

Due to Operational Requirements in Gold Coast your flight 05/01/2013 from Newcastle to Gold Coast has been cancelled.

We sincerely apologise for the disruption to your service today and the inconvenience this may have caused you. It is our intention to operate all services to schedule, however on occasion unforeseen issues can unfortunately cause a disruption.

As a gesture of good will, we have arranged a Jetstar Travel Voucher to the value of AUD$50 for you to redeem on future Jetstar...

Jetstar, Junk Edgy Sad Total Airline of Rubbish

Submitted by Lukas Jamieson_2 on Fri, 04/01/2013 - 22:38

To not bother you to long i will keep our long story short as I can

With our experience with Jetstar we have been

- Charged for excess baggage that wasn't excess in Honolulu. The Jetstar Call Centre advised us that we had extra baggage that somehow didn't show up on the Jetstar employees computer (spiked 8 kilos with no change in connecting flight) in Sydney
- Arrived at the airport at 4:00AM to have a 16 hour delay with no notification
- 2 hour delay in Melbourne, after being notified 4 hours before our flight however because we had a connecting international...

international terminal - domestic flight

Submitted by Ben Lyden on Fri, 04/01/2013 - 22:09

My daughter to was to leave for Sydney today. We arrived at the airport 1.15 hours before the flight but the check-in line was massive - literally 200 metres long. By the time we could finally asked a question with one of the roving staff we realised that we were in the wrong 'terminal' in Melbourne (ie 100 metres in the otherr direction). By then it was 55 mins before our flight. The service desk duly informed us that check-in for 'international' flights was 1 hour prior so she has missed the flight and it was 100 dollars extra to take the next flight. When I brought this to the attention...

The Exorcist!

Submitted by Tracy Puk on Fri, 04/01/2013 - 07:54

I flew from Auckland to Wellington in October. I was seated next to the window, across the aisle from what appeared to be Mum, Dad, and a boy aged about 10.
Before the plane started moving, one of them (I couldn't bear to look) started erupting the most amazing sounding vomit imaginable. We've all heard people spew, right? This was nothing like that - it sounded like it emerged from the pits of hell and I truly expected someone's head to start spinning. If that had happened, I wouldn't have seen, as by that stage I was starting fixedly out the window, trying very hard to pretend I...

Flight Changes

Submitted by Lee Richardson on Tue, 01/01/2013 - 11:41

Booked an international flight with a Jetstar leg (not my choice) from Wellington to Christchurch all done through Emirates online.

Jetstar changed their flight from 12:45 to 15:50, and we only found out by fluke the week before we traveled when we thought we had better check since they had changed our incoming flight times as well (we did not get any email or sms or phonecall or anything).

Well, now we wouldn't be able to make the connecting international flight. Emirates were very good and said they would even move their flights around Jetstar for us, but unfortunately we...

Changing Flights

Submitted by Maggs Smith on Sat, 29/12/2012 - 13:40

Plan B. After not being able to get a refund, (refer to an earlier post) I thought I'd just change the dates on my tickets. Well I checked yesterday to change one of the flights and it was was $233 which was OK (just OK). Checked with friends and decided to book the flight today ---SURPRISE $483 to change, what can change so much in 24 hours ? Frustrated but will still not give up!!!! And Melbourne was the only city that didn't have flights to Honolulu on special...huh????? Jetstar do make it difficult.

What service?

Submitted by Lynath Fairfax on Thu, 27/12/2012 - 15:21

I booked a flight with Jetstar from Sydney on Boxing Day jq513 and was escorting my 90 year old frail mother home after Christmas. As well as try to manage her and her walking stick,I was also carrying both our carry on's and our two hand bags. There was no call for passengers requiring special assistance, and of course our seats required entry via tarmac. When I reached the counter I informed the attendant that there was no way my mother could negotiate stairs and we need access via the bridge. The attendant just glared at me and instead said "you have to carry your own bags"
I...

MARTIN ROSENBERG

Submitted by Martin Rosenberg on Wed, 26/12/2012 - 10:29

I'M TRYING TO GET A CASH REFUND FOR THIS FLIGHT AS I HAVE BEEN DIAGNOSED WITH A TERMINAL ILLNESS. JETSTAR OFFERED ME VOUCHERS. I TOLD THEM THAT THEY WERE OF NO USE TO ME AS I WOULD NOT BE FLYING AGAIN. SO THE FELLOW SAID THAT I SHOULD GET A LETTER FROM THE DOCTER AT THE HOSPITAL TO THIS EFFECT. MY RESPONSE WAS THAT I'D HAVE TO WAIT TILL MY NEXT APPOINTMENT & HE SEEMED A TAD UNHAPPY ABOUT THAT. ONCE OBTAINING THE LETTER I TRIED TO EMAIL IT THROUGH WITH THE CASE NUMBER HE'D GIVEN ME. THIS PROVED UNSUCCESFUL SO AFTER MANY CALLS TO JETSTAR I FINALLY OBTAINED A FAX NUMBER TO FAX IT TO. I'VE...

Real Christmas spirit, thanks Jetstar

Submitted by Sue Heggie on Mon, 24/12/2012 - 14:34

My son was queued today to fly home to join us for Christmas. He texted me 20 minutes before the flight to say they wouldn't let him on because he was "late". He didn't even have any luggage. Family Christmas ruined. Thanks Jetstar. Managed to pay Air Nz 350 dollars to come much later. He is a Uni student and really has money to spare ...yeah right. Never again Jetstar, you hear stories like this all the time, but at Christmas the ramifications are really sad. Cheap shouldn't also mean nasty.

Demoralised Again by Jetstar

Submitted by Alex Kitevski on Wed, 19/12/2012 - 18:26

Well, where do I start . . . The beginning is a good place to start. Having flown Jetstar quite a number of times and having had issues every time, one would think it is high time to fly with an airline that actually flies. Not this boy! I kept fooling myself that maybe this was their last stuff-up. Anyone that has flown this poor excuse of an airline (i.e. Jetstar) would be well aware that this is not really an airline service but a dis-service to its customers.

Now for my current issue. On the morning of 18 December 2012 I had a flight booked to fly out of Newcastle for Melbourne...

My flight being cancelled twice is my own fault?

Submitted by Stefan Settels on Tue, 18/12/2012 - 07:37

Not flying Jetstar very often, they had a great sale a few months ago and decided to go ahead and book the tickets. What a mistake that turned out to be. My flight to Melb got cancelled on the day I had to fly, and had to re-book. Luckely they didn't charge for a later flight, but it was an inconvenient time for me as it put me where I needed to be 8 hours later. A week later on my return flight, same thing happened.
Flight cancelled again! o_o . This time I had my wife travel with me (already on my original booking) so I use their booking system to change to a later flight again....

Cairns service is seriously lacking

Submitted by Brett Collier on Wed, 12/12/2012 - 11:29

Ok let me set the scene.

Two flights leaving from Cairns at around 6:00pm .
Both flights checking in and people lined up ready to check in.

According to screens there is 5 counters open 2 for Melbourne , 2 for Perth , 1 for Melbourne or Perth.
Of these 5 counters only 3 had people on them even though all 5 said they were open, after waiting five minutes one of the counter ladies packs up and leaves for who know where. That left two working.
People waiting is approx 40 -50

When we asked the lady standing out front from Jetstar doing the Kiosk help ,...

Crapstar Bulls**t

Submitted by Simone Petersen on Tue, 11/12/2012 - 08:36

On the 8/11/12 me and my brother were meant to board a Jetstar flight from Christchurch to Wellington to attend my 9year old cousins funeral. We were flying with our dad, and because he got there first and had told us that he had checked in we thought that he had checked us all in as we didn't know that Jetstar had changed their check in process. When we found out that wasn't the case we rushed to the check-in desk, only arriving two minutes late (with no check in baggage!!) we were told nope, check in is closed. Nothing i can do. When we told her the reason for us flying she replied, nope...

Pathetic Airline

Submitted by Mitchell Edwardds on Fri, 07/12/2012 - 13:34

Ok so here's my story it's. It as big as some I've read... A few months ago I booked flights for myself and a friend just to the gold coast which cost me 180$ pp for next march.. Since booking the other person can
Not go so I rang jetstar and apple to some silly lady who hardly spoken English... Besides that she told me there was no fee involved all I needed was my booking reference to change it... The next day I rang and wanted to change the name they then told me there a $250 fee to change the name of the passenger.... How on earth can they justify charging me and extra $250 for a...

What is the point of cancelling?

Submitted by Maggs Smith on Fri, 07/12/2012 - 09:14

I booked a trip to Honolulu and due to circumstances I have to cancel the trip.
What is the point of contacting Jetstar and canceling the ticket, receive absolutely no refund of any description so they can re-sell ticket. I have traveled with other LCC and received part refunds.

Surely it would be a better practice of Jetstar to at least offer some % refund and a bit if good will?
Meanwhile, I won't be canceling my ticket, if fact I'll probably even do the on line check , maybe with a bit of luck, who ever has chosen the seat next to be will have a vacant seat.

...

Overbooking and poor customer service a common practice

Submitted by Michelle Abell on Tue, 04/12/2012 - 09:30

We booked 11 seats on a 9am flight from Cairns to Melbourne back in May 2012, this morning at 7am (4/12/12) as we are just hopping in our car to get to the airport we get a call to say that they have overbooked the flight and we now have to fly out at 6.20pm as there is not enough room on the am flight. We are travelling with 5 children under 5yrs of age which is why we booked the early flight, we have had to re-book cars, hotels everything, I couldn't even speak to someone based in Australia and was told by 3 different people that if l read the terms and conditions that flights aren't...

(un)Compassionate Jetstar.

Submitted by Louise Kimpton on Sat, 01/12/2012 - 10:39

I had a trip booked to Melbourne next week to catch up with some friends I met whilst travelling. Yesterday I received the news that my Grandma passed away and the funeral is on the day I am due to depart.
One of my friends I am visiting phoned Jetstar to enquire what changes could be made and what cost. She was told the cost would be the difference in fare. Fair enough.

I went online to Jetstar.com and checked the prices of airfares for new dates of travel. Departure fare was +$65 dollars (bit rough since I paid $65 originally but I guess this is what happens when you book...

Rude jetstar staff at the DEPARTURE GATE

Submitted by Mark Chong on Tue, 27/11/2012 - 22:42

This is my first flight with jetstar and I had a really bad experience with this.
I was going home from singapore to malaysia yesterday and check in in the counter at terminal 1. the jetstar staff ask for my booking no. , flight time and every detail after i hand over my passport to him. he refuse to check in the system and keep waiting for my booking no. After I get my booking no and told him, he still keep telling me my booking no. is incorrect. What the hell wrong with the staff there? they hire a Bangladesh who dont know how to use the system to work at the check in counter? that...

Lost Baggage after paying an extra $45

Submitted by Benjamin Tan on Sat, 24/11/2012 - 14:51

I was flying from Melbourne to Singapore last night on Jetstar.

Checked in my luggage and everything was going smoothly.

BUT AT THE DEPARTURE GATE... there was another surprise baggage check.

It seemed like my wife and I had bags that were 3kgs overweight.

So we had to pay an extra $45 and check one of our hand carried bags in on the spot.

I noticed that all the people being checked were Asians. And that they were letting the Caucasians through without checking even though there was one lady with a carry on bag that would NOT fit the scale.

I...