Jetstar Complaints

I don't know any airline in New Zealand or Australia that gets feed back so bad as jetstar do on their facebook page and it is allways the same , nothing ever changes , customer service at jetstar is just an act to make people think they care !

Jetstar are the worst airline in Australia ( going by the official government stats ) for canceling flights and late departures and arrivals .
They cancelled over 1100 flights Last year !
But they had a 13 percent increase in passenger numbers last year over their whole fleet , so shit service must be what everyone wants !...

Back in July we booked a return trip Auckland -Wellington to see the World of Wearable Arts .Unfortunatley due to ill health i can not make the trip ,so decided to let my partners sister take my place. This is where it turned to custard to change the name on the booking cost another $280.00 this was after they let me of $80.00 because of ill health .Trying to point out to someone that cant speak english that they are profiteering from my misfortune fell on deaf ears .this idiot was programmed like a robot to follow company policy .Even after pointing out that most weeks i fly to...

Flew in from Bali Depansar via Singapore on the flight JQ116 on 19/09/12. Transitted in Singapore for approx. 2 hours before boarding my flight home to NZ, Auckland (flight JQ216). Arrived in Auckland on 20/09/12. Went to pick up my x1 baggage item, and to my dismay it was not there. Went to file a claim with the baggage claims desk - promptly got handed a few sheets that I will be contacted within a few hours on where it is. Three hours later, no response, so I contact them. Very trying as I can't seem to get through. 8 hours later, after ringing on the hour, I seem to get through...

Posted to JS FB page tonight...
Just tried to use your complimentary Voucher that you gave me for the screw over I got when your systems didn't work.. Thought I'd give you another chance and use it to book additional travel. Whatta ya know, your Voucher didn't work either. Eat a Sausage Jetstar, never flying you EVER, you are a frikkin joke!

Try and book a domestic flight within New Zealand with Qantas and your redirected to Jetstar.
How & why is Jestar (subsidiary company of Qantas) allowed to fly domestic within NZ?
The Australian Government reneged on a deal to allow AirNZ to fly domestic within Australia?
This was the whole point of AirNZ buying out Ansett, for AirNZ/Ansett to fly domestic within Australia.
Sometimes I wonder, flying with AirNZ/Ansett rather than Jestar or Tiger? ? ?
I know who I'd rather have preferred. . .

Another absurd carry on from shitstar....

You have to wonder why??!!!

At 35 weeks pregnant, Sarah Clear was feeling noticeable enough already. The last thing she wanted was to be escorted off a plane in front of 150 passengers.

Full story....

http://www.stuff.co.nz/travel/travel-troubles/7698372/Too-pregnant-to-fl...

I had posted earlier about Jetstar loosing my baggage.
I had been paid compensation but in local currency instead of my nominated aust $.
I got a phonecall from a lady (name slips my mind) who told me that I have been paid (I hadn't been paid as of yet) also she wanted to talk to me about my abusive emails where I had put in a few F and C bombs.
I told her I will not apologize for that, since your finance department screwed up won't reply to me, or anyone from baggage services either for 3weeks. Not to mention the cut n paste replies from previous replies.

Give...

I booked a flight online and then immediately realized that the wrong date had gone through. Within seconds I was on the phone to Jetstar to rectify the mistake. I'm swearing black and blue that I entered the correct date and when I navigate back to the page the correct date is still there. Regardless, you would think that a grace period for mistakes would be reasonable and sensible. Um...no. $60 penalty and the privilege of being treated like a liar by a jerk. Never again, Jetstar.

I booked a return flight to Tasmania with the wrong date. I realised the next day that I had put in the wrong month and rang Flight Centre to change the booking which I had made through their online website.

After waiting 20 minutes on the phone I eventally got through and it was fixed very quickly but not until I had incurred a $120 Jetstar change fee and $82.50 in Flight Centre fees. After several phone calls I got the Flight Centre fees refunded. Common sense prevailed.

I then rang Jetstar and the girl I spoke to was very unsympathetic and after some pushing referred me to...

Jetstar, I am surprised your still in business, seriously when I left Launceston you had no record of payment I made via PoLi so I had to pay you yet again via CC, mmm only to be told I have to chase a refund, now, I booked online again the other night for my return at 5 pm and again paid by PoLi, now both times funds have been debited from my account, I arrive at check in at the airport in the morning only to be told my booking has been cancelled, wtf, and now to re book will cost me a extra $50 another wft, I explained the blonde over dressed, painted face bimbo that I paid via PoLi and...

I wrote the letter below to jet star ,later they called me by phone and lied to me , they said it was company policy that you must have 6 months on your passport to fly on a jetstar flight , but my wife read the conditions of carriage and there is nothing that says this ,their conditions of carriage says that it is up the the passenger to make sure that they comply with all the imigration requierments of the country they are traveling to and my wife fully complied with this .
also they told us that they could not stop the sick women from flying , but she clearly breached at least 3...

My flight got cancelled 3 hours before due departure.

Ground junior staff said it by mistake that they over-sold our tickets - means to ensure the flight is full they sell more seats than they have to expect somebody not turning up. If all turn up, then cancel you!!! (Of course quickly the senior staff steps in and says it's due to the whether, but when the weather in Christchurch is perfect, they even express their fake care to your safety saying would you rather fly and risk your life. Treat you like kid)

Then you call the 0800 to listen to a long promotion to say how...