Jetstar Complaints

I added my story below on the Jetstar facebook page over the weekend & finally got a call back from a Jetstar staff member today........their answer I'll need to pay $30 per sector to change tickets that cost $39.....WTF

My suggestion to anyone having troubles with Jetstar in New Zealand is to take them to the Disputes Tribunal. You can do this online at http://www.justice.govt.nz/tribunals/disputes-tribunal/documents/Form1-C.... This will mean they are inconvenienced as much as...

I wish to convey my healt-felt congratulations to the Jetstar administrative team. The cooperative efforts of their call centre in the Phillipines, the accounts department and the ever endeavoring customer relationships staff have come together in superb synergy, successfully driving customer satisfaction so far into the ground that it is probably sitting somewhere below the earth's crust where whatever remains of it is being burned up by molten rock. Awesome job guys.

What is surprising about this story is that despite having my payments lost, my flight reservation cancelled and...

On the 12 May 2012 I made a bookings for my wife and myself through Jetstar online. The booking Reference No: X97U2J Flight Number JQ62 Darwin to Melbourne leaving 7:15am 7th June 2012
The costs were as follows:-

Seat $199
Extra leg room $170
Baggage $ 18
Booking fee $8.50

Total $395.50 x 2 = $791for both of us.

We had the option of adding extra leg room to our fare which we decided to take up. Seat allocation was 11D & 11E.

After boarding the aircraft on...

Dear Jetstar,

I first, would like to track the luggage that was lost when I arrived at Auckland Airport from Singapore on 2nd June 2012 at around 9:45am.

Customer Service Phone Line was not answered for several days when I called & neither was the Skycare for Jetstar Office at Auckland Airport was open nor answered when knocked during office hours. We have also checked with Auckland Airport's lost baggage counter but it was to no avail. There was no sign of our luggage at the Airport which led us to repeatedly call Jetstar. As we are traveling, internet was limited &...

June 5th, 2012

Dear Sir/ Madam:

Guilty until Proven Innocent:

The customer is always wrong when Jetstar cancel flights!

My business trip for a day started out well. Morning flight on Virgin Australia from Sydney to Brisbane was efficient. Meetings went well. However, 2 hours prior to my Jetstar (JQ819) 8:30pm flight taking off back to Sydney, I received a text. My return flight had been cancelled. This is where the fun and games began.

The text message simply said, “Please call reservations for recovery options”. Recovery options? Did the plane need...

i booked tickets on the take a friend for free for feb 2013 there were seats available on our return flight on 18 th feb 2013 which i was not given. i asked one of your representatives and they didnt even know it was on.
I have scince talked to your staff again and they are unable to understand why i was not given one of the seats they are unable refund my flight monies which i feel i was entitled too. glenda devine

I was in Melbourne for a weekend for a music festival. Getting home to Hobart with jetstar was a nightmare!!! They rang me the day before we were going home to inform me that not only had the time of the flight been changed but the AIRLINE COMPANY had also been changed, to virgin. I didn't even know this was possible. Anyway, so we couldn't do anything on the Sunday anymore which was a shame. So we got to the airport with plenty of time. Tried to check in with virgin and we weren't on the system. Walked up to the other end of the airport where jetstar was and they told us to go speak with...

I have a ticket from denpasar to brisbane . I have paid a no change fee so i can change date anytime SO I BELIEVED . Every time I change i check first to see what price is for new date .BUT WHEN I TRY TO CHANGE date the price is always much much higher. this is a con. then i get charged some spoilage fee.What is that? is it a delicatessen or an airline. Everytime I change even though ticket should be cheaper I have to pay at least 70 dollars . when you phone to query . the customer service is rude condescending treating me like I dont understand the fees . I understand very well that they...

my husband myself and three of his family from scotland ,flew to hobart from melbourne . no problems
return flight from launceston to melbourne ,big problem
.rec text message from jetstar 1 hour before 9.30am flight cancelled , only flight available was 11pm flight.more than 12 hours away. room check out was 10am. after calling them ,was able to get flight from hobart at 2pm ,then had to hire car for day(min booking), got back to melbourne .called jetstar
offered $50 voucher for the 5 of us to be used in 3 months . no good to us as husbands family are back in scotland...

6.30am flight & i checked in with carry on luggage only 26 minutes before the flight - wasnt allowed on -

it would have been earlier except their ticket booth didnt work - why does it need 30 minutes to book in for a domestic flight - what a joke - the staff were rude and unhelpful

by the time the flight had taken off I have been treated badly twice by Jetstar staff, went to Virgin, couldnt get on so went to the other terminal & booked in with qantas

wrote to jetstar about treatment and didnt get a reply -

never flying Jetstar again

Well it couldn't go smoothly could it, that would be too much to ask. After the cancelled flights and the near useless vouchers and having to purchase an additional night accomodation, here we go again. On checking in for our return trip from Singapore via Darwin to Cairns we were advised by check in staff that procedure had been changed and our luggage would not be checked through to its destination. We did however have boarding passes for the complete trip i.e Sing/Darwin (JQ62) and Darwin/Cairns. (JQ58) We explained that we had flown this route many times and this was unusual. We even...

I booked round trip ticket from Melbourne to Brisbane for a friend and me in November 2010. But we didn't make it for some unexpected reason. We were very happy at that moment Jetstar approved to refund the ticket in December.

Now it's May 2012 already, almost half year passed, we haven't got the refund yet! We made phone calls to the customer service many times trying to understand what's going on. Jetstar customer service told me almost always the same reason-they made the remittance but it could not go through.

I asked for more detailed information, such as the record of...