It looks like you had a problem with Jetstar's call centre

How to contact Jetstar - phone numbers, email addresses etc.

Submitted by developer
Fri, 17/06/2011 - 11:55

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Jetstar contact phone numbers as listed on the Jetstar site:

  • Australia - 131 538 (+61 3 9347 0091)
  • New Zealand - 0800 800 995 (+61 3 9347 0091)
  • Cambodia - 855 23 220-909 or 855 63 964-388
  • China - 4001 201 260 (+61 3 9347 0091)
  • Fiji - 800 2171 (+61 3 9347 0091)
  • Hong Kong - 800 962 808 (+61 3 9347 0091)
  • Indonesia - 001 803 61 691 (+61 3 9347 0091)
  • Japan - 0120 934 787 (toll free) (+61 3 9347 0091)
  • Malaysia - 1800 81 3090 (+61 3 9347 0091)
  • Myanmar - +61 3 9347 0091
  • Philippines - 1800 1611 0280 (+61 3 9347 0091)
  • Singapore - 800 6161 977 (+61 3 9347 0091)
  • Thailand - 66 2267 5125
  • Taiwan - 0800 161 1467(+61 3 9347 0091)
  • USA - 1866 397 8170 (+61 3 9347 0091)
  • Vietnam - 848 3955 0550 (+61 3 9347 0091) or 84 511 3583 583 (+61 3 9347 0091)

Jetstar custom feedback form is at:
https://ssl.jetstar.com/au/en/contact-us/customer-care-feedback-form

Jetstar email addresses:

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Comments:

Submitted by Handro Jalahendre on Thu, 14/07/2011 - 12:00

If you want to get through and speak to someone in Australia call 131538 and select option 2 for Jetstar Holidays. This goes through to a call centre in Melbourne. Its a great way to make sure you speak to someone in Australia as the "agents" in Manila have no idea what they are doing.

Submitted by Jeanne Grout on Thu, 14/07/2011 - 13:19

Well how right you are.
Trying to get the phone number for Jetstar cabin crew base in order to advertise an appt for rent.
god help anyone trying to apply for a job.
can anybody help?

Submitted by Sas Jacobs on Fri, 02/09/2011 - 17:31

You can directly call JetStar customer service by phoning 1300 360 933.

Submitted by Sydney Chris McMinn on Tue, 06/09/2011 - 04:26

I BOOKED A TICKET WITH JETSTAR AND HAD TO CANCEL DUE TO INJURY ABOUT SEVEN WEEKS AGO. I FAXED ALL THE DOCUMENTS AS REQUESTED MANY TIMES AS THEY TOLD ME IN THE PHILIPPINES THIS WAS THE ONLY WAY. THEN LAST WEEK I FOUND OUT I COULD SEND ONLINE. EACH PHONECALL IS A DIFFERENT STORY. AFTER MANY PHONECALLS FROM THE STATES I STILL HAVE NOT HEARD FROM ANYONE. ANY SUGGESTIONS WOULD BE APPRECIATED. FIRST TIME I HAVE BOOKED WITH THEM AND THE LAST - SERVICE IS ABSOLUTELY DISGUSTING AND THEY CANNOT UNDERSTAND A THING I AM SAYING. I AM WORKING IN HONOLULU AND IF AUSTRALIA IS NOW FOLLOWING AMERICA WITH ALL THE CALL CENTRES IN COUNTRIES THAT CANNOT UNDERSTAND ENGLISH GOD HELP US!!!!! I HAVE FOUND OUT RECENTLY THAT SEVERAL OTHER FRIENDS IN AUSTRALIA HAVE HAD ALL THEIR FLIGHTS CANCELLED OR DELAYED IN WHICH THEIR HOLIDAY PLANS RUINED! MAY JETSTAR GO BELLY UP!!!!!

Submitted by Sydney Chris McMinn on Tue, 06/09/2011 - 04:28

THANKS CHRIS BROWN FOR THE CONTACT INFORMATION ABOVE - APPRECIATED!

Submitted by Rosalina Milan on Sat, 17/09/2011 - 19:14

I called the 1300 360 933 number this week. It was answered by an Australian girl. She told me she couldn't help me because I didn't have an existing 'complaint' and she transferred me through to a person in Manila. Don't bother calling 1300 360 933 because they wont help.

Submitted by Toby Venables on Sun, 25/09/2011 - 09:37

Nice work on this website Chris....
If the organisation I work for were as bad with customer relationship management we would be out of business, no question. Bring on more domestic airline competition I say!
Everyone above is right, don't bother calling the 131 538 number - there is no option to talk to a person on the other end of the line if your enquiry doesn't fit in with the automated computer system.

Submitted by Melinda Hill on Thu, 13/10/2011 - 18:06

Nice work on the reply Tony .....
True to the Jetstar "code of ethic" - you are displaying a defensive attitude filled with total lack of regard to dissappointed Jetstar customers. As you are a Jetstar employee, I would hope that you would reflect a little more compassion with a more professional stature. Keep up the good work Jetstar - and you will be out of business!

Submitted by Rebecca Mitchell on Fri, 14/10/2011 - 11:55

thanks for this awesome page!! after 6 phone calls to the general line, i got absolutely no where apart from being told each time a longer and longer timeframe I need to wait for someone to call me. One phone call to this phone number to an aussie, and voila...it is all fixed!!

Submitted by Keisha Gypsy Leon on Wed, 18/01/2012 - 18:00

When I rang Jetstar they said the only way to get in contact with the complaints department is for them to contact YOU! So in a bid to get them to contact me (about a letter I already mailed 2 months ago) I again filled out the online customer care form and lodged a complaint with the Department of Fair Trading.

Submitted by Eyal Matsliah on Fri, 20/01/2012 - 21:57

i called 131538 and pressed "2" for english and got to the Philippines, and the guy was nice professional and helpful and spoke good english.
this is the good news.

the bad news are that i paid 780$ for a long flight while now it's 630 for a much shorter flight with virgin (!) and although it's an expensive flight , i can't cancel and get even a partial refund, and their fees for change are exuberant.

i will not fly jetstar again and will not recommend them to anyone.

Submitted by Keisha Gypsy Leon on Wed, 25/01/2012 - 09:46

Got a complaint - use the emails supplied by Chris!!

I got an instant phone call and my problem was solved!

Submitted by Rachel Mines Smith on Wed, 15/02/2012 - 11:27

Is anyone having any luck with the "customer care" number listed above?

I've been calling for the last 2 days trying to resolve my "missing" payment issue for a flight I'm meant to be taking on Tuesday morning (21/2) and each time I call I get 2 seconds of hold music and then I'm cut off!

Tried emailing the "customer.relationships" email address last night but still waiting for any kind of response.

Any more suggestions???

Submitted by Sabrina Smith on Fri, 17/02/2012 - 19:20

I tried Chris's customer relationship'e email address with the heading THIS NEEDS TO GET TO A PERSON WHO WILL RESPOND TO MY EMAIL, and it did. Not the response I wanted but a response none the less.Not a phone call even though I requested to speak to someone. They are very dismissive and send NON REPLY EMAIL ADDRESSES. Michael Mirabito, Manager Customer Experience replied to me.
I am now taking my case to VCAT. I don't think I have much to lose, I have already given them an extra $1829 so maybe if VCAT hear it I may get something back.
For information there Head Office is 473 Bourke St, Melbourne. Vic 3000 and I am pretty sure ph. no. is
03 86283400 CEO is Bruce Bucchanan. You will need this information to fill out VCAT form.