Flight cancellations from Bali on Friday
Last Updated: 01/12/2017 12:43 PM
There has been a sudden change in today’s forecast for this evening in Bali. As a result, some of our flights out of Bali planned for today have been cancelled. A full list of cancelled flights is below.
We are contacting affected customers on cancelled flights directly and will automatically rebook you once flights resume.
Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers an update if the situation changes.
We apologise for the unexpected change to your travel plans and understand how frustrating this situation is.
We will provide our next regular update by 7pm AEDT tonight.
CUSTOMERS IN BALI
If you have been affected by flight cancellations, you will be automatically booked on to flights as soon as they resume. Please do not manually rebook your flights. You will be contacted directly via email and SMS with your rebooking details.
For customers on scheduled services, before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
If you were on cancelled flights on Saturday, 25 November; Sunday, 26 November; and Monday, 27 November and you have not yet received an email or SMS from us about relief flights, please get in touch with us via the ‘Chat now’ button at the top of this page.
CUSTOMERS IN AUSTRALIA
Due to the unpredictability of volcanic activity and the potential for further diversions and cancellations, we will not be operating any flights from Australia to Bali on Friday.
If conditions remain clear, we will look to resume scheduled services from Australia to Bali in the coming days.
If you are booked to fly to Bali between Saturday, 25 November and Friday, 8 December we encourage you to consider these three alternative options available to you:
Option 1: Change your holiday destination
Fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).
Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.
You can fly to one of these alternative destinations:
- Ho Chi Minh City, Vietnam – from Melbourne and Sydney
- Nadi, Fiji – from Sydney
- Narita (Tokyo), Japan – from Cairns, Gold Coast
- Osaka, Japan – from Cairns
- Phuket, Thailand – from Melbourne and Sydney
- Singapore – from Melbourne and Perth
Note: In order to travel to these alternative destinations you must make your own way to the Australian city these flights depart from.
To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
Option 2: Change your travel dates
Change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.
Option 3: Cancel your travel
Cancel your travel and receive a credit voucher to the value of your booking.
You can do this via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
Update your contact details
Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.
List of cancelled flights from Bali for Friday, 1 December
- JQ38 Bali-Sydney
- JQ58 Bali-Brisbane
- JQ82 Bali-Darwin
- JQ91 Bali-Cairns
- JQ116 Bali-Singapore
- JQ117 Bali-Perth
- JQ128 Bali-Adelaide
- JQ7008 Bali-Perth
- JQ7010 Bali-Adelaide
List of flights still scheduled to operate from Bali on Friday, 1 December
- JQ44 Bali-Melbourne
- JQ107 Bali-Perth
- JQ109 Bali-Perth
- JQ7002 Bali-Adelaide
- JQ7006 Bali-Perth
- JQ7012 Bali-Cairns