Jetstar resumes operations to and from Bali on Monday
Last Updated: 03/12/2017 06:44 PM
Flying conditions at Denpasar Airport are expected to remain clear tomorrow so we are planning to resume scheduled services between Bali and Australia.
If you are on a scheduled flight tomorrow, before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers an update if the situation changes.
We will provide our next regular update at 11am morning.
CUSTOMERS IN BALI
Customers in Bali will be rebooked on to flights tomorrow in order of who has been disrupted longest. Please do not manually rebook your flights. You will be contacted directly via email and SMS with your rebooking details.
Before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
If you have been affected by flight cancellations prior to 30 November and you have not yet received and email or SMS from us about relief flights, please get in touch with us via the ‘Chat now’ button at the top of this page.
Please ensure you check your emails or log into Manage booking on Jetstar.com regularly as the flying conditions around Bali can change at short notice.
CUSTOMERS IN AUSTRALIA
Given the conditions in Bali have improved, we will resume operating flights from Australia into Bali on Monday. A list of flights is below.
If you are booked to fly to Bali between Saturday, 25 November and Friday, 15 December we encourage you to consider these four alternative options available to you:
Option 1: Fly to Bali on Monday, 4 December
If you were booked to travel on a flight to Bali that was cancelled on or before today, and would like to travel on a scheduled flight on Monday, 4 December, please call us or contact us via the ‘Chat now’ button at the top of this page to check availability.
Option 2: Change your holiday destination
Fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).
Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.
You can fly to one of these alternative destinations:
- Ho Chi Minh City, Vietnam – from Melbourne and Sydney
- Nadi, Fiji – from Sydney
- Narita (Tokyo), Japan – from Cairns, Gold Coast
- Osaka, Japan – from Cairns
- Phuket, Thailand – from Melbourne and Sydney
- Singapore – from Melbourne and Perth
Note: In order to travel to these alternative destinations, you must make your own way to the Australian city these flights depart from.
To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
Option 3: Change your travel dates
Change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.
Option 4: Cancel your travel
Cancel your travel and receive a credit voucher to the value of your booking.
You can do this via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
Update your contact details
Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.
List of cancelled flights to and from Bali for Sunday, 3 December
- JQ37 Sydney-Bali
- JQ43 Melbourne-Bali
- JQ44 Bali-Melbourne
- JQ57 Brisbane-Bali
- JQ83 Darwin-Bali
- JQ90 Cairns-Bali
- JQ101 Bali-Townsville
- JQ106 Perth-Bali
- JQ109 Bali-Perth
- JQ110 Perth-Bali
- JQ116 Perth-Bali
- JQ117 Singapore-Bali
- JQ117 Bali-Perth
- JQ117 Singapore-Bali (4 December)
- JQ127 Adelaide-Bali
List of flights operating from Bali to Australia for Sunday, 3 December
- JQ38 Bali-Sydney
- JQ58 Bali-Brisbane
- JQ82 Bali-Darwin
- JQ91 Bali-Cairns
- JQ107 Bali-Perth
- JQ128 Bali-Adelaide
List of flights operating from Bali on Monday, 4 December
- JQ36 Bali-Melbourne
- JQ38 Bali-Sydney
- JQ44 Bali-Melbourne
- JQ101 Bali-Townsville (5 December)
- JQ107 Bali-Perth
- JQ109 Bali-Perth
- JQ116 Bali-Singapore
- JQ117 Bali-Perth
- JQ128 Bali-Adelaide
List of flights operating to Bali on Monday, 4 December
- JQ35 Melbourne-Bali
- JQ37 Sydney-Bali
- JQ102 Townsville-Bali
- JQ106 Perth-Bali
- JQ116 Perth-Bali
- JQ127 Adelaide-Bali
The following flights will not operate on Monday, 4 December
- JQ43 Melbourne-Denpasar
- JQ110 Perth-Denpasar