Travel Alert - Jetstar resumes scheduled flights from Bali - Singapore (English)

Jetstar resumes scheduled flights from Bali

Last Updated: 04/12/2017 06:53 PM

We have resumed scheduled services between Bali and Singapore today, with flying conditions around Denpasar Airport expected to remain clear for the next 24 hours. We will continue to monitor the volcanic ash forecast to determine if scheduled services will continue tomorrow. 



If you are on a scheduled flight, before heading to the airport, please check the status of your flight from the Flight Status page on Jetstar.com or via our smartphone app. 



Our senior pilots will continue to make regular assessments of flying conditions around Denpasar Airport based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers further updates if the situation changes.

CUSTOMERS WITH AN UPCOMING BOOKING FOR BALI

1. Change your holiday destination

You can choose fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).

Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.

The list of available alternate destinations from Singapore are:

·         Da Nang, Vietnam

·         Ho Chi Minh City, Vietnam

·         Hat Yai, Thailand

·         Phuket, Thailand

·         Phnom Penh, Cambodia

·         Yangon, Myanmar

To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.

2. Change your travel dates

You can choose to change the date of your travel to between today and Thursday, 14 December at no additional cost.

To change your travel dates, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.

3. Change to any other holiday destination

You can change to any available flight from Singapore to any other destination on Jetstar Asia without change fees, but fare differences apply.

To change your travel dates, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.

4. Cancel your travel

You can choose to cancel your travel and receive a credit voucher to the value of your booking.

You can do this via Manage booking on Jetstar.com.


CUSTOMERS ON CANCELLED FLIGHTS

If you wish to continue your travel: Do not change your booking. We will contact you directly to advise you on how to rebook.

Once conditions improve we will operate additional recovery flights to get you on your way as quickly as possible. You can check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.



If you do no longer want to travel: Request a credit voucher to the value of your booking via Manage booking on Jetstar.com.



Update your contact details



Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.