Travel Alert - Resuming flights to and from Bali today - Australia (English)

Resuming flights to and from Bali today

Last Updated: 04/12/2017 12:44 PM

We have resumed scheduled services between Bali and Australia today, with flying conditions around Denpasar Airport expected to remain clear for the next 24 hours. We will continue to monitor the volcanic ash forecast to determine if scheduled services will continue tomorrow.

If you are on a scheduled flight, before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.

Our senior pilots will continue to make regular assessments of flying conditions around Denpasar Airport based on the latest information from the Volcanic Ash Advisory Centre. We will provide you with an update if the situation changes.

We will provide our next regular update by 7pm tonight.

CUSTOMERS IN BALI

Before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.

If you have been affected by flight cancellations and have not yet received an email or SMS from us with your new booking details, please get in touch with us via the ‘Chat now’ button at the top of this page.

Please ensure you check your emails or log into Manage booking on Jetstar.com regularly as the flying conditions around Bali can change at short notice.

CUSTOMERS IN AUSTRALIA

Flying conditions around Bali have improved so we have resumed operating flights from Australia to Bali today. A list of today’s flights is below.

If you are booked to fly to Bali between Saturday, 25 November and Friday, 15 December you have four options available to you:

Option 1: Fly to Bali today (Monday, 4 December)

If you were booked to travel on a flight to Bali that was cancelled on or before today, and would like to travel on a scheduled flight on Monday, 4 December, please call us or contact us via the ‘Chat now’ button at the top of this page to check availability.

Option 2: Change your holiday destination

Fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).

Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.

You can fly to one of these alternative destinations:

  • Ho Chi Minh City, Vietnam – from Melbourne and Sydney
  • Nadi, Fiji – from Sydney
  • Narita (Tokyo), Japan – from Cairns, Gold Coast
  • Osaka, Japan – from Cairns
  • Phuket, Thailand – from Melbourne and Sydney
  • Singapore – from Melbourne and Perth

Note: In order to travel to these alternative destinations, you must make your own way to the Australian city these flights depart from.

To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.

Option 3: Change your travel dates

Change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.

Option 4: Cancel your travel

Cancel your travel and receive a credit voucher to the value of your booking.

You can do this via Manage booking on Jetstar.com:

  • Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
  • Click on ‘None of these flights suit me, show me other options’
  • From there you can cancel your flight and get a credit voucher

List of flights operating from Bali on Monday, 4 December

  • JQ36 Bali-Melbourne
  • JQ38 Bali-Sydney
  • JQ44 Bali-Melbourne
  • JQ101 Bali-Townsville (5 December)
  • JQ107 Bali-Perth
  • JQ109 Bali-Perth
  • JQ116 Bali-Singapore
  • JQ117 Bali-Perth
  • JQ128 Bali-Adelaide

List of flights operating to Bali on Monday, 4 December

  • JQ35 Melbourne-Bali
  • JQ37 Sydney-Bali
  • JQ102 Townsville-Bali
  • JQ106 Perth-Bali
  • JQ116 Perth-Bali
  • JQ127 Adelaide-Bali