Scheduled and relief flights operating from Bali today
Last Updated: 30/11/2017 11:45 AM
Flying conditions around Denpasar Airport are predicted to remain clear today so Jetstar and Qantas plan to operate 10 scheduled and 6 relief flights from Bali to Australia. This will see a total of 3,800 people returned to Australia today.
Customers who have been booked on to these flights have been contacted directly.
Volcanic activity and ash cloud are unpredictable so flights may be cancelled at short notice.
Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers an update if the situation changes.
We will provide our next regular update by 7pm AEDT today.
CUSTOMERS IN BALI
Customers in Bali will be booked on relief flights in order of who has been disrupted longest. You will be contacted directly via email and SMS with your rebooking details.
There is a backlog of customers waiting to fly so it may take several days before you are booked on a flight.
If you were on cancelled flights on Saturday 25 November and Sunday 26 November and you have not yet received and email or SMS from us, please visit Manage booking on Jetstar.com to check your booking. If your booking has not been changed, please get in touch with us via the ‘Chat now’ button at the top of this page so we can rebook you.
CUSTOMERS IN AUSTRALIA
Due to the unpredictability of volcanic activity and the potential for further diversions and cancellations, we will not be operating any flights from Australia to Bali on Thursday. A list of cancelled flights is below.
While these disruptions are frustrating, we will always put safety before schedule. We appreciate our customers’ patience.
If you are booked to fly to Bali between Saturday, 25 November and Thursday, 7 December we encourage you to consider these four alternative options available to you:
Option 1: Change your holiday destination
Fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).
Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.
You can fly to one of these alternative destinations:
- Ho Chi Minh City, Vietnam – from Melbourne and Sydney
- Nadi, Fiji – from Sydney
- Narita (Tokyo), Japan – from Cairns, Gold Coast
- Osaka, Japan – from Cairns
- Phuket, Thailand – from Melbourne and Sydney
- Singapore – from Melbourne and Perth
Note: In order to travel to these alternative destinations you must make your own way to the Australian city these flights depart from.
To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
Option 2: Change your travel dates – short move
Change the date of your travel to between Monday, 4 December and Thursday, 14 December at no additional cost.
To change your travel dates, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
Option 3: Change your travel dates – long move
Change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.
Option 4: Cancel your travel
Cancel your travel and receive a credit voucher to the value of your booking.
You can do this via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
CUSTOMERS ON CANCELLED FLIGHTS
If you wish to continue your travel: Do not change your booking. We will contact you directly to advise you on how to rebook.
Before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
If you do no longer want to travel: Request a credit voucher to the value of your booking via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
Update your contact details
Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.
List of cancelled flights for Thursday, 30 November
- JQ35 Melbourne-Bali
- JQ37 Sydney-Bali
- JQ43 Melbourne-Bali
- JQ83 Darwin-Bali
- JQ90 Cairns-Bali
- JQ101 Bali-Townsville
- JQ106 Perth-Bali
- JQ110 Perth-Bali
- JQ116 Perth-Bali
- JQ117 Singapore-Bali-Perth
- JQ127 Adelaide-Bali