Travel Alert - Tropical Cyclone Debbie - Australia (English)

Tropical Cyclone Debbie

Last Updated: 30/03/2017 11:49 AM

Update on north-east Queensland flights scheduled for Thursday 30 March 2017

Jetstar advises that due to storm conditions in parts of north-east Queensland from Tropical Cyclone Debbie a number of flights scheduled for the region have been cancelled.

The full list of Jetstar cancellations to/from north-east Queensland for Thursday 30 March is provided below.

All other flights in and out of the region remain as scheduled at this stage. This Travel Alert is being regularly updated with any changes.

Jetstar will be contacting all passengers on cancelled flights via email or SMS to provide options, including moving to flights on other days or a voucher credit.

Relief flights from Hamilton Island

With current conditions Jetstar plans to operate relief flights from Hamilton Island to Sydney this afternoon, 30 March.

We will try to bring as many people back to the mainland as we can today. If you travel on one of these services and Sydney is not your home port, our check-in team at Sydney Airport will book you on a connecting flight home.

We're working hard to contact our customers and team members who have been affected by Tropical Cyclone Debbie this week to keep them informed, but have faced some challenges with phone and internet services damaged by storms.

We're continuing to monitor conditions in Northern Queensland to determine when we can resume our regular services to the other airports which have been impacted by Tropical Cyclone Debbie.

Jetstar customers who have been affected by Tropical Cyclone Debbie with bookings from 26 March to 31 March 2017 can contact Jetstar on 13 15 38 to discuss their options for bookings to/from Cairns, Townsville, Hamilton Island, Mackay and Whitsunday Coast (Proserpine).

Jetstar's safety and operations team continues to closely monitor weather forecasts and further Travel Alert updates on the status of our north-east Queensland services will be provided regarding flights to/from the region scheduled in coming days.

Cancellations: Thursday 30 March

  • Brisbane-Proserpine (JQ 830) and Proserpine-Brisbane (JQ 833)
  • Sydney-Hamilton Island (JQ 846)