Update on Bali flights on Saturday
Last Updated: 01/12/2017 08:47 PM
Today there was a sudden change in the forecast in Bali, with the Mount Agung volcanic ash cloud affecting flying conditions around Denpasar Airport this evening. As a result, some of our flights out of Bali that were planned for today were cancelled, including some relief flights.
Flying conditions are predicted to clear tomorrow morning so we plans to operate seven scheduled flights and an additional three relief flights from Bali to Australia.
We will book customers on relief flights in order of who has been disrupted longest. We will contact you directly when you have been rebooked on a flight.
Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre. We will provide customers with an update if the situation changes.
We will provide our next regular update by 11am AEDT tomorrow.
CUSTOMERS IN BALI
Customers will be booked on to relief flights in order of who has been disrupted longest. We will automatically rebook you and email and SMS your new flight details. Please do not manually rebook your flights.
For customers on scheduled services, before heading to the airport please check the status of your flight from the Flight status page on Jetstar.com or via our smartphone app.
If you were on cancelled flights on Saturday 25 November, Sunday 26 November and Monday 27 November and you have not yet received and email or SMS from us about relief flights, please get in touch with us via the ‘Chat now’ button at the top of this page.
CUSTOMERS IN AUSTRALIA
Due to the unpredictability of volcanic activity and the potential for further diversions and cancellations, we will not be operating any flights from Australia to Bali on Saturday. A list of cancelled flights is below.
If conditions remain clear, we will look to resume scheduled services from Australia to Bali in the coming days.
If you are booked to fly to Bali between Saturday 25 November and Friday 15 December we encourage you to consider these three alternative options available to you:
Option 1: Change your holiday destination
Fly to an alternative destination instead of Bali at no additional cost (subject to seat availability).
Your new outbound flight must depart on or before Thursday, 14 December and your inbound (return) flight must depart on or before Thursday, 28 December.
You can fly to one of these alternative destinations:
- Ho Chi Minh City, Vietnam – from Melbourne and Sydney
- Nadi, Fiji – from Sydney
- Narita (Tokyo), Japan – from Cairns, Gold Coast
- Osaka, Japan – from Cairns
- Phuket, Thailand – from Melbourne and Sydney
- Singapore – from Melbourne and Perth
Note: In order to travel to these alternative destinations you must make your own way to the Australian city these flights depart from.
To change your holiday destination, click on the ‘Chat now’ button at the top of this page and we will make this change for you. If you are reading this in our smartphone app please open this travel alert on Jetstar.com using your phone’s web browser. When you do that you’ll see the chat button at the top of this page, as well.
Option 2: Change your travel dates
Change the date of your travel to Bali up to Thursday, 14 June 2018. We will waive the booking change fee for this move but the fare difference will still apply.
Option 3: Cancel your travel
Cancel your travel and receive a credit voucher to the value of your booking.
You can do this via Manage booking on Jetstar.com:
- Click on ‘Check flight options’ (which shows you your flight status and rebooking options)
- Click on ‘None of these flights suit me, show me other options’
- From there you can cancel your flight and get a credit voucher
Update your contact details
Customers travelling to or from Bali, including those booked via travel agents or travel websites, should ensure that we have their mobile phone number and email address. This will allow us to contact you. Your contact details can be updated through Manage booking on Jetstar.com.
List of cancelled flights to Bali for Saturday, 2 December
- JQ35 Melbourne- Bali
- JQ37 Sydney-Bali
- JQ43 Melbourne-Bali
- JQ102 Townsville-Bali
- JQ106 Perth-Bali
- JQ110 Perth-Bali
- JQ116 Perth-Bali
- JQ117 Singapore-Bali
- JQ127 Adelaide-Bali