Jetstar Complaints

When I arrived at the gate they weighed my carryon bag with my handbag and computer. He said you bag is overweight it needs to be checked in. I asked if I needed to go back downstairs to do that and his reply was to go to the counter and pay $60 and they would check my bag in for me. I went to the counter the lady took my credit card payment then when she went to take my bag she said oh that’s ok you can carry it on. When I asked if I still had to pay she said yes and walked away.
What exactly did I pay for?

I got to the Wellington airport extra (22-11-18) early to allow for any mishaps, waited in line for an hour, got to the counter to have the nice lady tell me the flight had been cancelled and they could get me on a flight the next day. Given the conference I needed to be at that day I declined their offer. The clerk told me to go on line regarding refunds. I had to spend a lot of time on line searching and then on the phone to get a case number, otherwise, so I painfully learned, JetStar would not accept my e-mails. Also other airlines text to indicate a change so passengers can make...

I was fined $60 because a child with me turned 12 between the booking and the flight, even though the cost of a child is the same as an adult.

I booked and paid for a aisle seat due to an leg injury, and when i got on the flight I was stuck in the middle seat for a 10 hour flight from Hawaii to Sydney, even though they had aisle seats available. I put in a complaint and this is what i got told.

Thank you for contacting Jetstar.

I have reviewed your case and requested a refund of AUD $9.00 be processed back to your credit card. This is to cover your seat fee. You should receive it within 8 business days.

I’m sorry to hear you were disappointed in your seat on your recent flight. Whilst we try to ensure all...

Waiting nearly 3 years for jetstar to rectify a smashed marked fragile wedding gift dont fly jetstar ever again there policies are crap

I was booked on a flight from Hong Kong to Osaka tomorrow (21/9/2018) arriving at Osaka at 2 a.m. Due to the typhoon, no taxis are allowed to go to the airport and at that hour of the night there are no trains and no buses. Essentially you can't get out of the airport until transport starts around 5:30. Didn't really want to stay in the airport all night so wanted to cancel the flight. No surprises that they won't refund the ticket, but they don't even refund the taxes and other charges including for a meal that won't get eaten! I'm going to try to put in an insurance claim. The customer...

JETSTAR hi everybody just a short story on how I was treated by Jet Star on September 2 I had booked a holiday to go to Thailand I had been two years previous with Jet Star my travel agent Mark has organized the last three years2016 and 2017 had no problem this year we booked the flights my travel agent rang head office to make sure everything would be okay before the flights were booked they said it will be the same as the last two years if I have two carers they would supply help 2 men to help transfer me the last two years I have taken my own sling we put it under me and 4 people grab a...

I had never heard of this new combined carry on baggage weight before - until this morning. My wife's handbag and my small briefcase meant we were 4 kgs over the 14kg allowed between us - so got pinged $60. Good for one good all you say. Well sadly NO - as this new rule is not consistent (especially to some of the backpackers I observed ) as some have found clever way to beat the hand luggage weighing system and have got it down patt.
Here's how it works - they wait until the Final Boarding and even when staff begin calling the passengers name - so they then come rushing down to...

Jetstar cancelled our flights from Adelaide to melbourne on 23/8/2018 flight JQ771 departing Adelaide 06.10 in the morning three hours before departure. This booking was made few months ago,
Therefore to arrive on time for our international flight,we had to make another booking at 04.00 am with another airline paying $666.55 for Adelaide to melbourne. Very disappointed, our holiday started of very stressful.

I recently flew from Melbourne to Brisbane on the 19th of August,Cant remember the flight details but it left Melbourne somewhere between 2.pm and 3pm i arrived in Brisbane somewhere around 5 pm ,I had been to Tasmania for my Uncles Funeral on my return Flight i wrote Jetstar a lovely Poem of which i included all cabin Crew,Pilot and First officer names in Poem ,They were overwhelmed and excited as i made the Poem into a Paper Airplane and passed onto the Crew towards the end of the Flight when i arrived in Brisbane the Cabin Crew said to me they would Endeavor to have Poem put in the...

I encountered two separate Jetstar staff at Sydney over the weekend, first some female called Mel (short for Melanie or Melissa?) No idea as she has zilch personality and like an ice queen robot. With her fake blonde hair and fake blonde hair piece which is a cross between a dead rat or something from 'the Sound of Music. this Mel. person is very horrible not only in her looks and dress code but her manner and approach, she needs some serious training in people skills, then I go to the baggage area where Mel's mean and ugly twin is. Some creature called Bec. So fat and ugly she's glued to...

had the misfortune to encounter two of the worst ever customer service staff at Jetstar Sydney yesterday night. One horrible, horrible old man called Richard on the counter where you get robbed blind on your baggage sitting on the very last counter, couldnt produce a smile nor even eye contact. Richard, you need to retire or move on... then I go to the departure area where again, I ask some other stupid jetstar person, not sure if a male or female or maybe Jetstar employs people with special needs, anyhow, has this very ugly comb over, fat and stinks like urine. Where do these people come...