Jetstar Complaints

The ticket to Sydney from Brisbane costs $130 including 7kg hand luggage. My hand luggage was 8.5kg and was charged an additional $60.
I’m sure the next scam will be based on the doctors age for weight per person and they will charge for any individual over this index.
Maybe even charge to use the toilet.
At least Virgin allow hand luggage and even give you a drink and a snack for the same price. No longer flying with this rip-off merchants

Our flight JQ117 was cancelled on March 8,2019 after the Nyepi Hindu New Year. Our internet were down and we have to stayed all day in hotel due to the Nyepi silent period. When we arrived at the BALI airport, we found out the flight was cancelled. There was no Jetstar flight available until Sunday(10/3/19). We have to rebook by paid $600AU for Air asia flight.

What is the engineering problems for Jetstar?

How does Jetstar have so many engineering problems for their flights?

Jetstar even sent us emails to buy more baggages as stated any items will be weight during...

$120 to change to the same flight 1 day earlier!!!!... $85 for the change and $35 for the privilege of waiting on hold for 10 minutes to talk with a real foreign person.....Good on you Allen Joyce,, just keep ripping off the little people...

My husband and I were charged $120.00 because we he had a laptop, and my handbag was weighed with the carry ons , laptop and my husbands 'man bag " . I have never had this happen before and was so disappointed when I spent 45 minutes online complaining with no result in the end . We had exactly the same luggage as we took on our flight to the Sunshine coast from Sydney with VIRGIN , who also give you complimentary Tea , Coffee , Water Juice and a snack . But Jetstar , bloody crooks , you get nothing unless you pay for it , not even offered a water !!! SO AFETR PAYING FOR FLIGHTS AND AN...

My daughter has just experienced the cancellation of her Jetstar flight from Melbourne to Bali. According to her, tourist gossip in Bali is that lots of the Bali to and return flights are being cancelled. She is wondering of she should just book a return flight on Qantas and be done with it!

Does anyone know the reason(s) for this?

JetStar cancelled my Melbourne to Bali flight on Monday 14th Jan 2019 at 10.30 pm via text the flight was due to leave Tues 6.50 pm, the text offered a link to make alternative flights!! when I attempted to book these flights they were all booked out. After 2 hours I found a flight leaving from Melbourne to Adelaide Thursday 17th Jan at 2.50 pm then board a Bali flight from Adelaide at 6.40 pm Thursday. 48 hours and 2 nights lost accommodation and after 5 attempts on chat talk and a phone call to JetStar complaints all I got was an apology from the lady on the phone. absolutely defiantly...

Jetstar Gold Coast to Osaka was cancelled on us 13/1/19 the day before our flight via a text message, then we were given an alternative route arriving 3 hours later then the original flight - Gold Coast to Narita then to Osaka. This second flight is now 1.5hours running late.

I vow never to fly Jetstar again, we only wanted to fly the Dreamliner Gold Coast via Cairns to Japan. I could have flown from Brisbane where we live admmitingly for more money but money isn’t an issue for us. The level of service is 2nd class and they blatantly lie to you about why the planes are cancelled...

04/01/2019 flight to Wellington from Auckland departing at 7 am was delayed by over an hour causing me to miss an appointment in Wellington and to have to re-schedule.

The the return flight on the same day at 17.35 pm was again delayed for well over an hour. Absolutely ridiculous and when customer services reply they just treat you as another misfortune in their plethora of complaints. They need to address each complain as if it was happening to them!

Avoid this airline like the plague. Will never use them again!

My brother and his wife and their 3 year old son were on a flight to Newcastle when my sister in law was putting her book away on the seat pocket in front of her and was abused by a woman sitting in front of her abusing my 3 year old nephew accusing him of kicking the seat and by seeing the colour of my nephew proceeded to call my sister in law a “black bitch” (my sister in law is Caucasian). The crew were called over and advised of what had happened and they actually told my brother and sister in law that they would eject them off the plane if they didn’t calm down. How is encouraging a...

I booked a return flight from Cairns to Brisbane return for January 2019 online by my mobile phone in November to see my family in Brisbane. The site was playing up at the time and would not register my booking on the first effort unless I booked baggage choice as well. I did that. It took over two hours to book as it was a cheap flight Friday frenzy booking and I guess there were many people booking at the same time with only 8 hours to book.
On receiving a reminder tonight 25/12/2019 to get ready for my flight in January, the booking now was from Brisbane to Cairns return. I...

I paid a good price to fly on the 22nd of Dec 2018.
I arrived at the domestic terminal 1.30 hours early due to the busy time of year.
My taxi could not drop me off at the terminal - instead he had to drop me in front of the Qantas Terminal where we walked around to the Jetstar Terminal and joined a line behind 150 approx other people to slowly enter the terminal to be allocated to an even slower line just to drop bags off. That line barely moved and took at least an hour to be able to drop off the bag - which was already labeled.
The flight was delayed and while waiting...

Flight to Hobart at 5:45pm today was cancelled due to extreme weather at Sydney airport. Next available flight not till Sunday morning. Means I miss a very important function. Not JetStar's fault. These things happen.
However, when I expressed my dismay about missing the function to the staff member at Gate 57 she refused to serve me because I was making my issue "personal" which was apparently upsetting to her.
I left the airport without being able to rebook a flight, or obtain a voucher. It's taken me hours at home to organize a refund voucher and I only got that...