I SENT THIS EMAIL TO JETSTAR CUSTOMER CARE ONLY TO BE TOLD THAT THEY DID NOT RECEIVE MY EMAIL. AND FURTHERMORE, I CAN HAVE A LIVE CHAT. BEEN THROUGH ALL THIS BEFORE SO BACK TO SQUARE ONE. NEXT STEP IS "CONSUMER AFFAIRS DEPARTMENT"
Dear Jetstar Team,
Both my wife and I booked a flight from Honolulu to Sydney on the 15th of April 2019, JQ957, Booking Reference XC6JUL.
A few days prior to our departure we were informed that this particular flight was canceled and were being transferred to a Qantas flight leaving the same day.
As we had booked and paid for the...