Don't Fly Jetstar A place to share your Jetstar complaints.

Jetstar Complaints

Carry on bags

Submitted by Liz Younger on Sat, 06/04/2019 - 08:04

At a loss to know how bags weighed and tagged as ok on one flight suddenly gain over 3kgs on the next flight. Then they want to charge $60 to upgrade your ticket. I packed and weighed very carefully to avoid any issues evan wore heavier clothing on return flight. So bag should have been lighter. Oddly when I went back for a re weigh after doing nothing to lighten the bag but made it quite clear I wasn't paying my bags were within the weight limit. Do they have a quota to meet or do they need to re calibrate their scales. Either way comes across as a scam.

Direct Flight From Sydney to Phuket Cancelled

Submitted by John Dang on Sat, 30/03/2019 - 08:48

We had booked flight with JetStar JQ 27 3.10 pm on 30/April/2019 many months before so that we could fly directly to Phuket from Sydney. Guess what, it was cancelled at 2am in the morning on the flight date due to "Engineering Requirements" . Woke up to receive the terrible message. Tours and hotels were booked for the trip. I got sweat dripping down from my face, stomach was boiling with anger.

I will not fly with Jet Star again, its just not worth the saving. In the end I would lose1 day, lose the tour, and the money paid to hotel in Phuket for that date. Also We would arrive...

Cancelled flight after hour on tarmac and refused refund 15/3 auckland New Plymouth

Submitted by Stella Green on Tue, 26/03/2019 - 16:33

After 45 mins on phone and two online chats three emails to exec unanswered Still out of pocket $408 for flight cancelled. Although terms say flights will be transferred or reimbursed there seems to be no credibility in offer. Had customer services contact me asking if I’d recommend Jetstar and replied no. They sent email asking for patience with fixing delays and ignored responses.
Not worth conisodering as a flight option

They will waive the "change flight" fee if you complain hard enough

Submitted by Oliver Lardner on Mon, 25/03/2019 - 17:16

I accidentally booked the wrong day on one of our flights. As it was a cheap fare we couldn't change the flight without the $60 fee, and as there was two tickets that was a total of $110 suppository fees, more than half what the fares cost. In the text chat I was also told that canceling my flights would forfeit my entire fare as the fares I chose were apparently not refundable.

I was outraged and complained at length on the text chat. Finally I called the 13 number and was told the same thing.

They offered me a $50 voucher as a gesture of good will, but it it was not for...

Name change debacle

Submitted by Nicole Lategan-... on Tue, 19/03/2019 - 18:53

I haven't used Jetstar in a while...too many bad experiences...so on one of their many promotional emails,i I actually managed to find a good deal (never actually find good deals for the flights you need, surprise surprise), so I booked it! Short flight from Napier to Auckland to see my daughter take part in a competition.
Unfortunately, my mother fell ill and I had to book an international flight to go see her. I called Jetstar to advise that my circumstances had changed and I wanted to transfer the ticket to my other daughter, so she could attend the competition in my absence. BUT...

Hand luggage Jetstar

Submitted by Sean Fradley on Tue, 12/03/2019 - 06:50

The ticket to Sydney from Brisbane costs $130 including 7kg hand luggage. My hand luggage was 8.5kg and was charged an additional $60.
I’m sure the next scam will be based on the doctors age for weight per person and they will charge for any individual over this index.
Maybe even charge to use the toilet.
At least Virgin allow hand luggage and even give you a drink and a snack for the same price. No longer flying with this rip-off merchants

Change of Paid seat

Submitted by Jerry Yeo on Sat, 09/03/2019 - 14:59

Booked and paid for 2 seats with extra leg space on Dec 2018 and also received confirmation. When about to do check in today 9th March, notice that our seats had been changed to those that's without the extra leg space.
Called the customer service and they can't gave an explanation why our seat had been changed and furthermore received no notification.
After much persistence, the agent said she will changed back to the seat number we had paid\booked for and told us to wait for awhile but when we checked again, nothing had been done and we call back, the worst is that anyone...

Engineering issues cancelled Jetstar flight fron Bali to Perth on March 8,2019

Submitted by Lixin Zeng on Fri, 08/03/2019 - 11:01

Our flight JQ117 was cancelled on March 8,2019 after the Nyepi Hindu New Year. Our internet were down and we have to stayed all day in hotel due to the Nyepi silent period. When we arrived at the BALI airport, we found out the flight was cancelled. There was no Jetstar flight available until Sunday(10/3/19). We have to rebook by paid $600AU for Air asia flight.

What is the engineering problems for Jetstar?

How does Jetstar have so many engineering problems for their flights?

Jetstar even sent us emails to buy more baggages as stated any items will be weight during...

Cancelled flight 2.5 months ago - still unresolved and out of pocket

Submitted by Lynne Thomson on Thu, 07/03/2019 - 13:09

We spent 12hrs inside Cairns airport Christmas Day to be left over $1000 out of pocket and 40hrs late to our destination. What gift!
Flight out Cairns to Osaka cancelled due to engineering issue. Line to rebook flights and organise accommodation approx. 6hrs long with 3 Jetstar staff working. After in line for approx an hr receive email from Jetstar telling us we can rebook flight via link free of charge. Great! click link - no options available. Announcement over PA "we suggest organising your own rebooked flight or risk spending an 3 additional nights in Cairns waiting to get a...

Change flight Rip Offs

Submitted by David Gehan on Fri, 01/03/2019 - 21:00

$120 to change to the same flight 1 day earlier!!!!... $85 for the change and $35 for the privilege of waiting on hold for 10 minutes to talk with a real foreign person.....Good on you Allen Joyce,, just keep ripping off the little people...

Who has the last laugh, Qantas! Your Refund Policy sucks

Submitted by Michael Butler on Sat, 23/02/2019 - 12:02

We recently had my daughter's wedding here in Sydney, and our cousins flew in from Christchurch. They booked their flights months in advance for 10 people on FlatStar. Lo and behold on the day they were due to fly at 5:30am, this useless excuse for an airline cancelled the flight, forcing them to spend over $5k on re-booking on another airline.

Sure enough, guess what happened when it came to getting a refund? You guessed it, hours online to some offshore company that barely speak English and have no authority to do anything, but are trained to endlessly take up hours of your time...

EXCESS BAGGAGE , DON'T FLY JETSTAR

Submitted by Julie Marchione on Tue, 19/02/2019 - 09:15

My husband and I were charged $120.00 because we he had a laptop, and my handbag was weighed with the carry ons , laptop and my husbands 'man bag " . I have never had this happen before and was so disappointed when I spent 45 minutes online complaining with no result in the end . We had exactly the same luggage as we took on our flight to the Sunshine coast from Sydney with VIRGIN , who also give you complimentary Tea , Coffee , Water Juice and a snack . But Jetstar , bloody crooks , you get nothing unless you pay for it , not even offered a water !!! SO AFETR PAYING FOR FLIGHTS AND AN...

cannot unsubscribe from Jetstar Spam

Submitted by Alf Klimek on Mon, 04/02/2019 - 07:07

The Unsubscribe link does not work and I have tried a number of times to contact them to stop spamming me ... I now live in Europe... I won't be taking any flights with them. They ignore my repeated requests and this is highly illegal in Europe.
If people wish to join me in a class action process against their illegal activities, please come back to me.
It's reprehensible and illegal and they should be made to pay for their behaviour...

Cancellation of Bali flight

Submitted by Rod Martin on Sun, 03/02/2019 - 09:32

My daughter has just experienced the cancellation of her Jetstar flight from Melbourne to Bali. According to her, tourist gossip in Bali is that lots of the Bali to and return flights are being cancelled. She is wondering of she should just book a return flight on Qantas and be done with it!

Does anyone know the reason(s) for this?

Compassionate Refunds

Submitted by Nola Bob Lorraway on Wed, 30/01/2019 - 07:51

Paid $404 return to Tasmania departing 8/11 Fractured tibeau, meniscus and patela damaged specialist says months on crutches maybe surgery lots of pain basically cannot walk. Spent ages with Jetstars on line representatives to obtain some assistance in getting for example a refund... as old aged pensioners typing information was soo hard. Anyway, Jetstar..change flight date/time cost $85 per flight plus fare difference... roughly an additional $462 No thanks! Jetstar...Sorry no refund see our fare rules.What about a compassionate refund Jetstar...assists customers whose travel plans are...

Cancelled jetstar flight due to enineering problem !!!!

Submitted by Dianne Christin... on Wed, 16/01/2019 - 18:09

JetStar cancelled my Melbourne to Bali flight on Monday 14th Jan 2019 at 10.30 pm via text the flight was due to leave Tues 6.50 pm, the text offered a link to make alternative flights!! when I attempted to book these flights they were all booked out. After 2 hours I found a flight leaving from Melbourne to Adelaide Thursday 17th Jan at 2.50 pm then board a Bali flight from Adelaide at 6.40 pm Thursday. 48 hours and 2 nights lost accommodation and after 5 attempts on chat talk and a phone call to JetStar complaints all I got was an apology from the lady on the phone. absolutely defiantly...

Offloading

Submitted by 中田 ミルナ on Wed, 16/01/2019 - 07:06

Staff dont speak good english that is why mis interpreted..
Id fell hold up and the counter name is SAE a trying hard english spoken
The supervisor is NANOKO and the manager is worst..

Japan jetstar is the worst rudist i have ever ever encounter...with no heart no consideration even a 1 kilo excess i have vedeo...to prove..

I am not in the hotel because i dont have a choice..

Cancelled flight & delay on rescheduled flight

Submitted by Brad Denham on Sun, 13/01/2019 - 10:05

Jetstar Gold Coast to Osaka was cancelled on us 13/1/19 the day before our flight via a text message, then we were given an alternative route arriving 3 hours later then the original flight - Gold Coast to Narita then to Osaka. This second flight is now 1.5hours running late.

I vow never to fly Jetstar again, we only wanted to fly the Dreamliner Gold Coast via Cairns to Japan. I could have flown from Brisbane where we live admmitingly for more money but money isn’t an issue for us. The level of service is 2nd class and they blatantly lie to you about why the planes are cancelled...

A cancelled re-booking totally stuffed up

Submitted by Peter Gunn on Thu, 10/01/2019 - 16:03

What a great Jetstar experience yesterday (9th January). I was in Adelaide to attend a funeral, and booked to return to Sydney on JQ 767 at 6.45 pm. Around noon on that day I got an SMS that the flight had been cancelled, but “don’t need to do anything as you have been rebooked”. No details of what the rebooking was. EIGHT attempts to contact Jetstar over the next hour resulted in finally getting through to someone who said that, no I hadn’t been rebooked; I had to ring “holidays” because I had a hotel booking on the same itinerary. Half an hour later I finally got to someone who rebooked...

Flight delays both ways on same day

Submitted by Eric Baldwin on Sun, 06/01/2019 - 08:54

04/01/2019 flight to Wellington from Auckland departing at 7 am was delayed by over an hour causing me to miss an appointment in Wellington and to have to re-schedule.

The the return flight on the same day at 17.35 pm was again delayed for well over an hour. Absolutely ridiculous and when customer services reply they just treat you as another misfortune in their plethora of complaints. They need to address each complain as if it was happening to them!

Avoid this airline like the plague. Will never use them again!

Jetstar Website

Submitted by Steve Makris on Fri, 04/01/2019 - 23:08

I booked tickets earlier today to fly to Tasmania for the labour day long weekend in January 2019 leaving Melbourne on Friday the 25/1/2019 and returning on the Monday 28/1/2019, when i received my "delayed email" my return date showed being the 4th February 2019. Long Story short when i called Jetstar and was transferred to their off shore call centre and tried to explain my predicament, the operator was claiming i made a mistake........regardless of the fact i double and triple checked my booking and had my daughter witness this, but to add insult to injury was saying it was going to...

Racism from a passenger and no assistance from crew

Submitted by Maria Astill on Fri, 04/01/2019 - 20:54

My brother and his wife and their 3 year old son were on a flight to Newcastle when my sister in law was putting her book away on the seat pocket in front of her and was abused by a woman sitting in front of her abusing my 3 year old nephew accusing him of kicking the seat and by seeing the colour of my nephew proceeded to call my sister in law a “black bitch” (my sister in law is Caucasian). The crew were called over and advised of what had happened and they actually told my brother and sister in law that they would eject them off the plane if they didn’t calm down. How is encouraging a...

Jetstar cancelled the international flight in 12 hrs before departure

Submitted by Davey Lv on Sun, 30/12/2018 - 06:06

FROM JETSTAR Guarantee:
At Jetstar we never cancel flights on the day of departure for commercial reasons, or when we have not sold enough seats. However, despite all the efforts we make, it is sometimes unavoidable that a flight is delayed or that we have to cancel a flight on the day you're due to travel.

But,
Due to engineering requirements your flight JQ7 30/12/2018 from Melbourne to Singapore has been cancelled.

We apologise for the unexpected change to your travel plans. For help with your booking, or to check available alternate flights, choose an option...

Jetstra Error which I now have to pay extra or lose my original flight payment

Submitted by Shaz Umbers on Tue, 25/12/2018 - 21:23

I booked a return flight from Cairns to Brisbane return for January 2019 online by my mobile phone in November to see my family in Brisbane. The site was playing up at the time and would not register my booking on the first effort unless I booked baggage choice as well. I did that. It took over two hours to book as it was a cheap flight Friday frenzy booking and I guess there were many people booking at the same time with only 8 hours to book.
On receiving a reminder tonight 25/12/2019 to get ready for my flight in January, the booking now was from Brisbane to Cairns return. I...