It looks like you think it would have been better to fly a different airline

Jetstar Complaints

  • Absolute disgust and disgrace

    Patrick McInnes

    RE: Complaint of Jetstar’s Service, Operations and sheer obvious disrespect for the customer and a lack of respect for Passenger Privacy

    To Whom It May Concern,

    I would like to complain to Jetstar about Jetstar as a whole. This is not going to pretty or gentle, but it will be direct and honest.

  • Extortionate excess baggage fee!

    Sally Blyth

    Angry doesn't even cut how I feel about Jetstar.

    I purposely bought a small cabin carry on case (Size: 52cm x 32cm x 26.5cm) to fit in with airlines guidelines and so that I don't take a bag oversized bags onto a plane! So tell me why other customers don't comply to your sizing requirements and take two large bags into the cabin BUT I had to pay an extortionate rate of $50 to put this case in the hull of the plane??

    I can ill afford this amount!

  • 3 mins late

    Mitchell Scovell

    I have travelled with Jetstar several times over last year and I am always punctual and usually check in online. Over this time they have been over 30 minutes late more than half of the time but I have never complained as I understand they are a budget airline and sometimes it is out of their control. Although, there is only so many times you be delayed before you start to question whether the company will ever have an on time fight so why should I waste my time at the airport?

  • JetStar - A Great Service???

    Ez Ranch

    If you like hiking out to the plane on the hot tarmac, even if disabled - By all means fly JetStar.
    If you like gate agents who could care less if you drop dead in front of them - By all means fly JetStar.
    If you like having to retrieve your luggage from baggage claim just to recheck it in for a continuing flight - By all means fly JetStar.
    If you like paying exorbitant excess baggage fees - By all means fly JetStar.


    Eugenie Easton

    My baggage has been delayed for 6 days now, I flew from Melbourne to Sydney on the 8th of April. The baggage was originally lost, they called me and claimed it had been found on the 10th of April and was in Sydney airport, but couldn't give me any further information about the bag retrieval for some reason.

    They called me each day from the 11th till the 13th of April telling me the same thing, that it was in Sydney airport but waiting on confirmation on when it would be delivered.

  • Another carry-on excess story

    Geoff Mastus

    The carry-on luggage allowance is clearly stated, but the $50 fine (which it is) is nothing more than ripping off their customers to raise revenue.
    Today I was fined $50 for being 2.5kg over the 7kg limit.
    My fault for misunderstanding the "combined" weight rule.
    My carry-on bag was under 7kg but my hand bag added 2.8kg.
    The smugness of the staff member advising me of my error and the overcharging for the minimal weight was enough to infuriate me to the point the beginning of my vacation has been marred.

  • Trash my Bag

    George Mollison

    Mel - Newcastle, we arrive an I see my almost new samsonite hardshell is now held closed with JETdisaSTAR tape. Looks like they smashed the closing latches off in Melbourne (two latches, including the combination lock - gone, missing, only little pieces left ). Before they are are even willing to help, they want me to jump through the hoops, I must get two repair quotes, I'm in Newcastle for goodness sake, how the hell would I know where to go. I did try, no luck. I asked JETdisaSTAR and their call center in Manila ( yes, it's out sourced as well) tells me to call a shop in Brisbane.

  • Bali To Perth Night Flight Screw Around Takes The Cake!

    Hamish Wickens

    My partner and I were booked and waiting for the 2:30am flight to Perth from Denpasar, Bali. 2:30 came and went. With no notices, announcements,nothing.
    Then we were notified it was delayed until 4am something. Then we were told around 3:30 it was cancelled.
    We then had to wait in queues until 5:15am to get rebooked on alternate flights.
    Some would go Bali-Brisbane-Perth. At 10:30pm. With a 2hr stop over in a Brissie. Arriving in Perth at 11:45am Saturday morning. Over 30hrs after our original arrival time.

  • Customer Service and Good Faith is Non-Existent !!

    Peter Beaton

    Last week I booked two seats for my wife and I on Jetstar to Bali and, after all the add ons and extras paid $880 for the flights. Less than 12 hours later they announced a sale and the same seats on the same plane were almost $200 cheaper ! I wrote and complained and received a stock standard reply saying basically "tough luck" you agreed to the price.

  • Online booking kept crashing us out

    Brendan Mandario

    We kept trying to book online and got crashed out then the price went up x 2 while trying to book.. paying all the "hidden" extras: eg food and checked very annoying ends up a lot higher than initial price. I just feel lucky that air is not an extra... oh you are a heavy breather sir ? the surcharge for that is 23.57USD.. me and jetstar: its over man ! over !

  • Entire flight - No Bags delivered!!

    Michael P Moore

    Jetstar flies back to Christchurch with Wellington passengers' bags

    A plane-load of Jetstar passengers were left with only the clothes on their backs after a plane flew back to Christchurch with their bags still on board.

    While the bags were finally flown to Wellington on Thursday, Jetstar's communication about the issue was criticised, with a passenger saying no one seemed to know where the bags were or why they weren't offloaded in Wellington.

  • Flight delayed twice

    Matthew Horgan

    So my flights were per-sing 12.05am arriving singapore at 5am where i was too meet my girl friend who works as a flight attendant for a different company. I only had that single day with her in Singapore then she was flying back to Dubai (we are long distance) so was super excited to meet her there as its a cheap air ticket for me to go and see her in singapore from perth.

  • No Bag for four days!

    April Houghton

    My Mum and I recently flew to Bali from Brisbane. When we went to get our baggage in Bali my Mum's bag was there but mine was no where to be seen. We asked the baggage desk if they knew what might have happened.
    It turned out that my bag wasn't even loaded on the plane in Brisbane. They then said that my bag would arrive the next day on the next flight from Brisbane and that someone would call us with an update.

  • The Flying Budget Bus of Oceania

    David Kwon

    Dear Jetstar,

    I understand that you have an important reputation to uphold as the Flying Budget Bus of Oceania, and are feeling the economic burden of falling oil prices, a carbon tax paired altogether with a depreciating Australian dollar.

  • Flights Cancelled 75% of the Time!

    Douglas Peepers

    Travelled to Bali 4 times in 2yrs now in Jetstar Business Class. The first time we flew so far is the ONLY time our flights have not been cancelled. The following 3 times in a row Jetstar have cancelled the flights and left everyone scrambling for additional accommodation, OR you just lose your prepaid accommodation for the nights that Jetstar don't get you there!

    AVOID them at all costs!!


    Matthew Byron

    My wife and I were treated by the baggage check-in operator at the Townsville Airport on Monday 2nd March 2015 for our cabin baggage being supposedly overweight.

    Before leaving home we weighed our one bag to be checked in at 17kg.

    When my wife and I went to check in our baggage at the airport the bag weighed in at 21Kg - When was the scale last calibrated!

    The young gentleman (who's name I did not get) who was serving us then requested to weigh all our carry on luggage, including my wife's small hand bag.

  • Security Risk Your Kidding Me

    Brenton Hales

    On Saturday the 7th of March I flew from Adelaide to Sydney along with my wife my son and my 5 month pregnant daughter in law to get our connecting flight to Thailand. On arrival into Sydney we went to pick up our luggage from the Jetstar carousel and out came my daughter in laws bag smashed beyond repair. I then went and spoke to the Jetstar baggage complaints area and was told in no uncertain terms to show me the bag and also Im getting my manager as well. For what reason I dont know.

  • luggage fee

    Elvis Richardson

    I caught a Jetstar flight last Thursday from Melb to Hobart - gate 27 flight info kept changing confusing many passengers - then it was announced the flight to Hobart would be boarding - and as people approached the entrance passengers carry on bags were weighed including handbags. If over 7kg total they were ushered over to another counter to pay a $50 fine and offending bag was added to checked baggage. This only applied to the first quarter of the passengers - including myself - as then the weighing machine was removed as the staff member went to attend to something else.

  • Class action lawsuit fundraiser

    Joomla Webhoster

    Hi guys,

    after I expedience a nightmare trip and find this website. I can see I am not alone and its about time to stop this. Consumers have rights and there a kicked by Jetstar over and over again.

    Therefor I propose a class action lawsuit and like to see with this post if there are more guys out there to would support this action. It there is a great response I will start a class action lawsuit fundraiser so force Jetstar the change there behavior.


    Teighan Toth

    Ok so I have been a loyal customer of Jetstar's for the past couple of years despite people bagging them out, they were so much cheaper than Qantas and Virgin and also they are the only carrier to fly direct from Townsville to Melbourne. Well this trip turned out to be the most expensive trip ever!


    Lou Lou

    So.. On 22rd feb my partner and i had planned to fly domestic to Auckland from Christchurch, Our flight was at 2.45pm, from home we tried to check in through the app and the website (as we only had carry on bags). The response from both the Jetstar App and their website, was 'Error please try again.' We tried and same thing over and over.. So we left and headed to the airport.. After the crazy traffic with taxis and dropoffs etc we arrived at 1.55pm and proceeded straight to the kiosk to check in. Kiosk also responded with us 'Error please try again.' So again, we gave it another go..

  • Cancelled Flight

    Paul Gardner

    So get into Singapore on time,24/02/2015 11.30 pm look up at the departure board jetstar Singapore- Perth cancelled mmmmm head to the counter, people not happy, lots of nothing happening,not like me I go straight to the front of the line and calmly ask the staff, do you have a plan? She replays a plane ? I reply I know you don't have a plane a PLAN ? Sorry no plan, you might get a flight today mayb tomorrow we will put you up In a hotel, I said fine as long as we are kept informed.

  • Jetstar have a formalised response letter for all complaints and they accidentally sent it to me

    Wendy Green

    Another cancelled flight, and they just 'don't care'
    My partner decided it would be a lovely surprise for me if he took me away for the weekend! He's not very techno, so he decided to make his bookings with an Travel Agent, to play it safe!
    He surprises me on the Friday and says we are off to Melbourne on the 2.45pm flight! Yippee! all good.

  • Most unpleasant Travel

    Jon Twk

    Me and my wife plus my 2 infants was suppose to travel on 24 Feb 2015 on flight 3K 513. We arrive and check in 2 hours early and got our boarding pass and proceed to the boarding gate waiting to board the flight. We waited there and then i received a call from Jetstar staff asking me where i am? I told her Gate C 16. And ask me why was i doing there when the gate was at D 48. Then how come my boarding pass was stated C16. So we miss the flight and Jetstar was cool enough to move me and my family to the next available flight.

  • Incident / Mishandling to proceed check-in & missed flight (3K582)

    Nyunt Lin Aung

    On 23-Feb-15, I was posted for Jetstar Asia Flight no. 3K582 from Yangon International airport to Singapore Changi Airport at 11:45 am.
    Incident/ mishandling to customers as below.