Jetstar Complaints


I haven't even got on my Jetstar flight yet and already running into huge hassles with this airline. Their lack of transparency is likely due to their poor customer service - they don't want to hear any complaints from customers! BTW, a lot of the contact numbers provided for them here don't work. Their registered business name is Jetstar Airways Pty Ltd, ABN 33 069 720 243, ACN 069 720 243 and the head office is actually registered with ASIC as being at Mascot (Sydney Airport) NOT Melbourne.
This trip will be my first and last with this airline and I'll make sure I tell all my...


Flight from Perth to Melbourne delayed 50 minutes, then when this time elapsed a further delay of another 12 hours.
Then when this elapsed, another delay of 1.5 hours.
This time Mr attitude advised that delay is due to poor weather in Melbourne.
Straight out lie, Melbourne airport weather site advised of beautiful weather with very slight winds.
Not cheap now.
Looking for alternatives from now on, especially for domestic flights.
The old Tiger airlines did the same last time I came to Perth.
Is this a Perth thing?

Mad about CC verification

Actually, I'm undergoing a bad moment for credit card verification with Jetstar.
I will go to Thailand this December, looking for a cheaper flight, I had chosen to book Jetstar because it had my option when I was booking at that moment. At first, I was damn happy because it was cheap. Anyways, it's not a direct flight going to Thailand because it will have a stop over in Singapore, where it will take only six hours, and with this it was okay until I found out it will give me a total headache. For booking this flight, I asked my sister to use her credit card, if I have known it...


This is just over a year ago. I only just found your site.
My wife and I were travelling to Bali on September 4th at 9.15am with Jetstar.
We wanted to arrive early afternoon giving us an extra day in Bali rather than
fly at 5.30pm and arrive late evening, so paid more for the fares.
We had also organised to meet a friend for dinner that night.
(Jetstar representative recommended – verbally – that we be “at the gate” 1 hour before the scheduled flight, once she had assisted us with the baggage.)
We had breakfast after dropping our bags off and with 70...

Jetscum does it again - FIJI direct from Gold Coast to be cancelled from March 2017......

So after having them previously cancel a flight to Tasmania that meant a whole trip cancelled due to their unworkable reoffer, waiting nearly 6 months for them to refund the cash, fighting over a single $100 voucher that could only be used on Jetstar within 3 months and vowing to never fly with them again it is 4 years later.

Friends getting married in Fiji in April 17 and I allowed the agent into flying Jetscum as it was direct from the Gold Coast and would save a trip to Brisbane..

Well as expected Jetscum have failed again. Apparently cancelling direct flights from Gold...

Flight cancelled but Jetstar refuse to refund

My Tokyo to Sydney flight was cancelled and I had to buy another ticket as the offered replacement flight was one week later. I contacted Jetstar upon my return to Sydney to obtain a refund and was refused on the basis that I purchased a cheap ticket. JETSTAR YOU ARE A CHEAP AIRLINE AND I WILL TELL EVERYONE NOT TO FLY WITH YOU

Flight cancelled. Next flight still selling seats but not offered.

11 October 2016

Flight JQ815. Brisbane to Sydney.

Jetstar cancelled my flight 2 hours before take off. I understand they may do this if the flight was not full enough but they only sent me an SMS 2 hours before the flight was due to take off. Were they expecing a rush of sales in the last 8 hours from midnight to 6am.

Then I was expecting the be booked on the next flight which there were still selling tickets on. Its less than on hour later so not a big problem. But Jetstar would not put me on next available Jetstar flight, the earliest flight I could get was 5...

Jetstar's Dirty Revenue Raising Tactic: Randomly Block Web Check-in To Catch You Off-Guard

I'm a regular flyer between from Sydney to Brisbane and always try and catch the 6am JQ810 flight. I have noticed that on three random occasions I was unable to use the web check-in service. Specifically the error message is:

"Due to specific seating requirements for your flight Jetstar's mobile and web check-in options are not available at this time. please use a Jetstar check in counter at the airport on the day of your flight departure to finalize your flight check-in process."

Firstly: I don't have ANY specific seating requirements. I just want any seat you give to me....

2 Delayed Flights and 2 hours for luggage

2 delayed flights to and from Bali. Very little notice given, under 24hours makes it near impossible for you to change and they do nothing so they always leave it until the last minute to tell you there is 'maintenance' delaying the flight.
The 1st was 8 hour delay meaning we lost a full day, could not get a transfer or any help from jetstar. Phone staff very rude, no doubt because all they deal with are complaints about their terrible service.
When we finally arrived in Bali we waited 2 hours for luggage.. no one with information for us as to why it was taking so long or if it...

Jetstar is the "budget" airline that actively steals your money!

I cannot believe how incredibly greedy this company is! Unacceptable. I will never give another cent to this crooked company.

Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of baggage, I managed to get away paying $150. Little did I know that Gold Coast airport, which is over 100km away from Brisbane airport, can be used interchangeably. So it wasn't until I arrived at Brisbane that I realized my mistake. Thankfully the kind staff at Jetstar did me the favour of allowing me...


It has taken me some time to digest the POOR RESPONSE that Jetstar have sent to my Mother after she sent a complaint in regards to the physical attack she received while travelling on flight JQ943 from Cairns to Melbourne and seated in seat 3C on 18th August 2016. The plane was delayed for some 2 hours and the women sitting directly behind my mother was loud and continually mouthing off with loud abusive language and continually kicking her seat. During the whole 2 hour period prior to take off as the flight was delayed due to an earth tremour in Townsville, the Jetstar staff did nothing...


My wife and I booked flights from Melbourne to Perth for a 4 day September weekend, to see our son's family and 2 grand children. The return flights were booked at 10.50am departure time from Perth on the Monday. When I went in check via "Manage my Booking" a few days before the flights, a re-scheduling notice came up stating the flight was now leaving Perth at 1.40am Monday. We had not had any notice of this change by E mail or SMS.

The 2 options for alternative flights were similarly awful flight times, one via Sydney and one via Adelaide with Monday night presumably waiting at...


Enquired about adding luggage to our booking and was quoted $50 each person each way.
This is simply price gouging. Never will I fly Jetstar again.

worst service ever

i am a teenager and i fly a lot to visit family. this one time i was flying with my cousin who is also a teenager. i get through the check-in after being told i was in an emergency exit row. and i get to the bag drop and lo and behold, "Sorry, but you need id". WTF! so it took me half an hour just to get a stupid birth certificate. seriously, i was flying as an adult and i was going to miss my flight. but thank god my cousin's mum came to the rescue...

Thanks for nothing jetstar.

Jetstar owes me $40 . One day I'll get it back from them. In the mean time I'll never fly Jetstar!

A couple of years ago I registered on the jetstar website. Then I tried to book a flight for my daughter. Then when I submitted the flight, i.e. select the flight write in all my daughters details, pay for it on credit card, the Jetstar webpage over typed the booking with my personal details. Crazy! So now I had a booking in my name not my daughters. The only thing left from the original booking was the "Miss" title for my daughter. The rest of the booking was now in my name! What! I phoned Jetstar to explain. Got some call center in the Philippines or somewhere. And I asked they amend...

Sydney Domestic Airport Service Desk were rude and anti-social

I had a booking form Sydney to Brisbane this morning at 9.50am. I got there 20 mins before the flight but the gate was closed. They refused to let me on. Other airlines help you and will bend over backwards to do this. The girl on the front desk was rude and abrupt and liked upsetting me. When I got really upset she laughed and laughed , she got more enjoyment the more I got upset. She had told me the next plane was one hour and it would cost me $50 then she changed her mond and said no it is 7pm tonight. She did this without even checking the computer. I threw the ticket at the desk and...

Staffs are racist and customer service is unbelievable sucks

I tried to pay check-in luggage before I did on-line check in. Don't know why that the system seems failed to charge me. And when I did check-in at desk, a blonde hair lady at 34 desk at Sydney domestic Terminal was sooooo rude. I guess she was being racist as I am an Asian. She asked me pay $50 for check-in luggage, and the way she spoke to me is very rude and with aggressive attitude. I only had a suit case and actually it is quite empty inside. So I said I would not pay for it, I prefer to fly with no luggage. And she laughed at me and told me that people couldn't leave things at...

Lose Luggage and won't compensate - don't fly Jetstar!

On July 3rd my family (2 adults and 4 children) took Jetstar (or should that be half star) flight from Sydney to Perth. Note a direct flight nothing too complicated. At the other end, at midnight, only 4 of our 5 bags came off the carousel. My bag was missing. We reported it straight away and were told it was probably just delayed. So here I am in Perth on holidays with only the clothes on my back being told that I can spend $40 on emergency expenses – it is 4 degrees! Over several days and countless hours on hold and on the phone to the poor sods in Manilla who clearly don’t give a...

Jetstar's 787 Nightmare-Liner

Just had the displeasure of taking a trip on the 787 to Bali last week and have to say it will definitely be the last mid/long haul flight I ever consider on these.

Economy cabin is effectively the same domestic slimline A320 seat crammed into 3-3-3 high density configuration.

Was seated in row 10 which as a bulkhead has decent knee and leg room but this did little to offset the discomfort of the reduced width and elbow room - being seated effectively IN the window.

Little or no padding to the seat means you should consider taking pillows for your...


AVOID at all costs for long intnatl flights! No cancellations 2mn after purchase, no free h20 (on a 7hr flight?!), forced to pay to chk carry on (seriously 7kg total?!) And the flight itself was expensive. First and last time if I can help it

Online checkin not working

We started to try checking in at 7.30 PM but encountered and error message once we got to the boarding pass stage. I wasted over an hour on the phone to finally be told 'there was a problem'. Is it really so hard to know when a system is not working properly. I can't comprehend why you are told to 'contact the airline' if the call centre can't do anything anyway. It is now the morning of the flight, the error is still there as it is showing checked in but it is not possible to print a boarding pass.

Comments on Facebook are just ignored. 1/10 for service, and I guess it is an...

Mr Huang

We flew from Sydney of Australia to Honolulu yesterday 8/1/2016 , airliner is Jetstar, Flight number JQ3.

we (3 people) were treated unfairly by airline luggage checkin.
We had 3 luggages checked in at the counter. weight is average 10kg/ bag
We were charged AU$160, total $480 ( equal to US$364 ). We were told the gate was closed soon and did not have time to reject. We were not advised to carry-on by hand to avoid this charge( we should carry on by hand). We were not told to charge $160/per bag when we purchased airline ticket.

How can we complain ? we bought...


Yesterday i flew from brisbane to cairns. As we were landing, a live cockroach started roaming around my aisle. Diagusting. I called the aviation department and they told me they dont take this what the hell do they do? I must clarify, they told me complaints like this one had been filed before but since its not easy to prove, nothing can be done. I do have pictures, but they didnt care. I have also tried no avail. One cockroach probably* means that plane has a nest somewhere. Disgusting and unsanitary practices protected by a governemnt aviation department....