It looks like you think Jetstar should be called Crapstar

Jetstar Complaints

  • 4 Minutes Late for Checkin

    Charles Buchanan

    I had a flight booked for me departing at 8:05am.
    I left home at 6:45am, but got stuck in Motorway Traffic and then on Johns road, by the time I got into the Airport and attempted to check in it was 7:39.

    The machine printed out a Ticket that stated "This is not a boarding pass, take it to the service desk"
    So I take it to the check in counter and they tell me that its too late and that I will have pay extra and get the next flight over 2 hours later.

  • TECHNICAL FAULTS - ONLINE FAULTS FOLLOWED BY CUSTOMER COMPLAINTS!

    Nadine Brown

    BUYER BEWARE .... after spending a week trying to book flights to Bali online (session continually timed out), finally booked but the problems didn't end there .... due to a technical fault (n yes Jetstar admitted it was their fault) - when my email came through I was booked a week EARLIER, had been charged for 1 seat selection (why would I select only 1 when 2 travelling) which I had not booked I phoned to get Jetstar to correct their fault ...

  • Stunned at the lack of interest or care.

    Mark Ainscough

    Jetstar you have failed on five major accounts:
    1) Failed to notify us the the flight was cancelled.
    2) Failed to have any representation at Denpasar International.
    3) Failed to respond in a reasonable length of time.
    4) Failed to respond within the promised fifteen days.
    5) Failed to offer reasonable compensation following my phone call, second letter of explanation and third written complaint.

    We had paid for two seats on Jetstar Flight VF242, Denpasar to Singapore and adjoining flights 3K535 from Singapore to Phuket. Our Booking Reference is DF1PFX.

  • Stunned at the lack of interest or care.

    Mark Ainscough

    Jetstar you have failed on five major accounts:
    1) Failed to notify us the the flight was cancelled.
    2) Failed to have any representation at Denpasar International.
    3) Failed to respond in a reasonable length of time.
    4) Failed to respond within the promised fifteen days.
    5) Failed to offer reasonable compensation following my phone call, second letter of explanation and third written complaint.

    We had paid for two seats on Jetstar Flight VF242, Denpasar to Singapore and adjoining flights 3K535 from Singapore to Phuket. Our Booking Reference is DF1PFX.

  • How hard is it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Kent Fisher

    For fucks sake,how hard can it be to get your shit together Jetfuck.
    For the umteenth time we have been left sitting in the Launnie airport for a regular commute to melb.
    Everyone else in Australia is being forced into compliance ,WHY THE FUCK CANT YOU USELESS PRICKS!!!!!!!!!!!!!!!
    How about some serious competition in this country.
    We get a new airline and then they calude and fuck me up goes the price again!!!!!!!
    Hey,AIR NEW ZEALAND,how about putting a run on from Tassie to Melb,you would clean it up.
    The planes are ALWAYS full ,how about some reliability of service.

  • cancelled at last minute left us stranded in foreign country

    Brian Tennant

    thanks a lot jetstar
    posted this on their fb site but i am sure they dont give a rats ase,

  • class action about fees

    Adrian Mealor

    Hi everyone, booked 2 flights between melb and launceston , each flight cost 49 dollars plus jetstars expensive charges .. I had to change the flights and went online and found 2 new flight , also 49 dollars each. Went to change them to find the alteration fees were 100 dollars..

    Now I remember when we all complained about banks and there excessive fees, how about some lawyers work out how we can launch a class action concerning jetstar's excessive fees

    in the meantime dont fly..

  • Lots Bags - 1 week ago, no contact

    Cam Lock

    Jetstar lost my bags, promised to cover costs during interim period. Only problem is I can only email them for compensation, their trick is, they just don't reply, been waiting a week now.

    Contact center tell me there's no update, i have to demand they ask baggage services, who don't update their system... i sometimes find out little bits of info from them, re: last scanned destination.. but they always say 'we'll call you'... which they don't.

  • Rip off and terrible customer service

    Gary Lok

    I call the customer service line to inquire about changes to my flight to which I'm greeted by Justine. I ask about changing the flight times and rerouting my ticket. She tries to work on the reroute and tells me that I would need to upgrade my flights for NZD$522 so I respond that it's only NZD$400+ to book new flights, why is it more expensive? I then proceed to inform her that Jetstar has already overcharged me 4x (NZD$1740) whilst only sending me 1 confirmation so how does this happen?

  • Flight canceled at least 3 days

    Sissy Ar

    My boyfriend and I booked a Jetstar flight from Bangkok to Singapore which was due to fly out on 7 November at 9.15am. We booked and paid for this flight on 20 October. I have paid via credit card for fare on this flight . 1,899 baht per seat. But on 4 November (3days before this flight). I received email and SMS cancel this flight and let me get back to the "customer service" to change the flight. She has recommended that we switch to the next flight on 1.30pm at a lower price on flights that we booked earlier as 400 baht per seat.

  • pissed off travellers

    Dave Ces Gamble

    Myself and 6 other fellow travellers were due to fly out of Sydney to Phuket on the 13th October 2014, I receive a text early that morning to say our flight was delayed 24hrs, no explanation was given. My kids we devastated, as this was their fist trip overseas and had been waiting 6 months for this day to arrive. We had to contact our hotel and advise them of the situation, what a nightmare.

  • EVIL JETSTAR LETTING MY GIRL GO HUNGRY, AND MORE...

    Toon Verplak

    I booked a confirmed connecting flight 7 months earlier from Phnom Penh - Singapore - Melbourne (return), for a relative (she does not have a credit card).

    First hurdle... between Singapore and Melbourne they refused to sell any food or drinks for cash, forcing her to go hungry for the entire flight (on the Phnom Penh - Singapore leg they were happy to accept cash for a drink). I know you can pre-purchase food but at the time of booking nothing of the kind was mentioned.

  • Jetstar crews are F$&@ terrorists

    Sharon Wan

    I travel weekly and as usual boarded Jetstar plane last night at 7:30pm, all of the good seats at the front were empty because they reserve them hoping people to extra for them. But when I asked whether I could sit in one of those, the answer of course was no, apparently if I did, the plane would crash! I then proceeded to my allocated seat. When I got there, my row was totally full, the row at the front was empty, surely I thought one row difference can't be life and death. Apparently it was.

  • Jetstar crews are F$&@ terrorists

    Sharon Wan

    I travel weekly and as usual boarded Jetstar plane last night at 7:30pm, all of the good seats at the front were empty because they reserve them hoping people to extra for them. But when I asked whether I could sit in one of those, the answer of course was no, apparently if I did, the plane would crash! I then proceeded to my allocated seat. When I got there, my row was totally full, the row at the front was empty, surely I thought one row difference can't be life and death. Apparently it was.

  • Jetstar crews are F$&@ terrorists

    Sharon Wan

    I travel weekly and as usual boarded Jetstar plane last night at 7:30pm, all of the good seats at the front were empty because they reserve them hoping people to extra for them. But when I asked whether I could sit in one of those, the answer of course was no, apparently if I did, the plane would crash! I then proceeded to my allocated seat. When I got there, my row was totally full, the row at the front was empty, surely I thought one row difference can't be life and death. Apparently it was.

  • 5 times pushing off

    Tom Ringtved

    forgot a painting in the plane in locker over the seat. The painting was rolled up in a tube.... thought that this should be easy to recover as jetstar personel would find it and bring to a place where I could pick it up. Made a complaint on the website and was notified that someone would contact me within 15 days (!!!?). Well, after a week I called Jetstar and was transferred to 3 different persons. Last person told me I would be contacted within 3 days. No contact ! after another week I called again and same thing happened. After another week I called again and same thing happened.

  • Jetstar glitch leaves passengers stranded at Uluru

    Simone Guascoine
  • Cancellation due to typhoon whilst other airlines flying 13/10/14

    Martin Nagel

    Our flight from Cairns to Tokyo Narita was cancelled due to weather (typhoon).
    After brief check of JMA weather forecast & Narita homepage I was a little bit upset.
    At the specific arrival time the weather should be fine. Friend of mine just arrived 1h earlier from Guam
    in Narita. At that time it was just raining.

    I guess cancellation was done because the flight wasn't fully booked. Luck for Jetstar. They don't have to pay a compensation due to bad weather....

  • Does JQ30 ever take off on time?

    Gibson Telestrat

    Once again an email from "customer service " advising the bkk-mel flight will be delayed. Until 7.50 the next morning they say. Deja vu all over again. Last month this same flight eventually took off at 2.30 am the day after the same flight "delayed until 7.50" message received. After much confusion and lies on their part.Why is this airline so incompetent? I miss out on a day's work because they are incapable of running an airline. Compensation? $50! Woo hoo, I'll try not to spend it all at once!

  • You suck dogs balls JetFart

    Luke Ruzicka

    Issue 1) bag lost at Cairns airport.
    - 30 min waiting to get a response
    - jetfart lady turns up. No apology, only attitude.
    - jetfart lady has the nerve to tell me that I paid for a cheaper airline and that this is what you get.
    - Still no apology (why are all employee's so miserable)
    - JetFail lady tells me they're still cheaper than Qantas. Wtf!?
    - Bag was supposed to arrive at hotel next day at 9am
    - Bag arrives at 2pm.

    Issue 2) Today - Delayed
    - 45 minute delay due to engineering.

    More Issues
    - where are the fucking pies that you keep promising on flights over 60 mins?

  • 6 hr afternoon delay!!! And no warning

    Chrissy Ford

    My trip to Melbourne a big sad frustrating, no service, didnt care staff attitiude, day. And then no refund no help with staying in Melbourne hotel and no one really cares except ME And my FAMILY!!!
    Only option to have " free next day flight"" only hang on I already paid $395 return flights...
    Jetstar start thinking customer service, instead of some heartless young women who kept stating policy like a broken recorder....
    Never again!
    This meant ringing Train connection changing evening train ticket in Melbourne.
    Mobile charges enormous, then accomodation in country Paynesville,Victoria.

  • Appalling attitude of ground staff unacceptable

    521288707@facebook

    On Saturday the 28th September we were scheduled to depart on JQ37 direct to Dempesar. At about 11pm Saturday the 27th I received a text and email from Jetstar saying flight JQ37 was cancelled. I made alternative arrangements to fly to Melbourne around 10-m on the 28th then spent 10 hours in Melbourne waiting for a flight that evening to Dempesar. the ground crew were not very understanding or helpful and even told me I was lucky to get on another flight and that perhaps I should fly Tiger Air instead.

  • Seems like the same thing happens time and again

    Rick Malkin

    Had flights cancelled to and from Gold Coast - Narita. Our flight to Narita was cancelled 24 hrs before flying leaving us with nothing more than 4 hrs to pack and sort out business issues, then get to Akl for flight.. The staff at check-in were no more helpful than the staff at the call centre.. I was threatened with not being able to board, because I verbalised my frustrations to the staff at check-in after the seats I requested for our flight GC to Narita were not correct..

  • Jetstar flight cancelled due to volcano whilst ALL other airlines fly as scheduled

    Benjamin Robins

    My wife was scheduled to fly tonight from Narita to the Gold Coast. I just happened to check on the flight status around the time of her scheduled departure and was shocked to see it had been cancelled. I called Jetstar and was told that the flight had been cancelled due to the volcanic activity from Mt Ontake which had erupted on Saturday (Mt. Ontake is at least 300kms from Narita due west).

  • not sure when they let us fly home

    Evelin Edwards

    booked a couple of tickets to Singers for November. In the last 3 weeks Jetstar changed our return dates/time twice. Why? Once they offered return flight through Bali, second time a day later. What's the point of having a bookable flight schedule when they don't want you to fly. Won't book again. Since I mentioned to friends and family about flight changes everybody had a story to tell and nobody is flying with them again.