Jetstar Complaints

Jetstar horrible rude at Singapore.

13 july we have a flight to Singapore with Lufthansa.
From Singapore to Kuala Lumpur Lufthansa booked us wit Jetstar Asia.
The gate from jetstar was in a different terminal and a long walk .
We just made it on time but not get a ticket from this flight and online checkin was not possible.
But at the gate 35 min before the flight the transfer desk refused a check in.
Claiming it was 30 min before departure and the systeem did not allow a check in.
She send us back to Lufthansa a20 min walk again.
No problem for Lufthansa we did get a flight 1,5...

Really rude and disrespectful ground staff, she yelled and shouted at me in public for a mistake that's later found to be hers!!

On Sunday, 12 July 2015, my parents, my brother and I transited at Changi Airport, Singapore on our way to Surabaya, Indonesia from Kuala Lumpur, Malaysia. The boarding pass for our second flight (to Surabaya, Indonesia) was already given in Kuala Lumpur to us. Our flight to Surabaya was supposed to leave Singapore at 11:10am.

After getting off the plane from Kuala Lumpur, we rushed to our next flight’s gate, which was quite a bit far off. On the way there my mum felt really sick. She felt the needed to throw up so we had to find a restroom. She was holding both of my dad’s...

the worst counter service which I have ever experienced

I should check this site first before I screw my wife and my son's trip. the below is my case.

my wife and my son had booked flight from Osaka to Narita 11:55am-1:25pm on July 24th, in order to catch the Air Canada flight to Toronto at 5:00pm.
I Thought JetStar air was more convenience than Shingasen train, but I was wrong,
They arrived Kansai airport at 9:00 and after checked in luggage around 9:20am, they were waiting at the Gate,
about 10:20am they realized there was nobody else waiting for the gate,
then they figured out the flight has been canceled by...

Jetstar & Those Ridiculous "Hidden Fees"

I'll admit it.

Like many others before me, I have flown Jetstar, had a bad experience in more ways than one – and then go back to fly with them again.

Why do we do it!

The answer lies within the art of deceit, thus being deceived.

Remember when Jetstar got into a sh*tload of trouble for its "hidden fees" catastrophe in the past few years .... more than once? Well I'm here to tell you that they actually haven't changed anything.

Being a Kiwi living in Aus, I got sucked in by a great deal to Auckland from Melbourne during the travel period of a wedding I...

Lies, lies and more lies!!

I booked a business class return flight from Sydney to Honolulu. At the last minute our flight from Honolulu to Sydney was cancelled. We were advised by email (no phone call so only pure luck I checked my emails!) the reason for the cancellation 'operational issues'
I called the call centre immediately and was told we would be transferred to a Qantas flight on the following day which would be business class as we wouldn't be downgraded and the flight was leaving at 1.45pm. I was also told a new itinerary would be emailed within 24hrs. I was offered no help with accommodation and...

Left my phone in the seat pocket. I'm sure it's still there but I can't get anyone to check it.

I was on the JQ712 flight from Hobart-Melbourne a few days ago and accidentally left my phone in the seat pocket of the flight. I realised this as soon as I can got home and raced back to the airport but was told nothing had been handed in. I asked if someone could check first thing in the morning and gave my seat number etc and was told they would.
When I tried contacting Jetstar in the morning (6am after I left the airport at 1:30 am) I was told that I had to go to the airport and check with the baggage claims counter there.
I did that the following evening as I was flying...


It can't be that hard to supply a telephone number to speak to a real person.
I have my itinerary and Booking Reference in hand, But Jess can't find my booking or does not know what I am enquiring about. So much for JESS. They keep saying I have no upcoming flights on the website. WHAT NOW

The savings aren't worth it

Caught flight from Koh Samui to Singapore with a different airline. Samui flight was delayed by 20 minutes making transit transfer in Singapore to flight to Perth @ 17.55 tight but possible. I rebooked the flight to the 2 am flight because I was worried that we would not make it - the website stopped working 3 times - I didn't even know if it worked or not. Arrived Singapore airport and asked at Transit C if we could make the earlier flight as we have an 11 month old baby who was very tired and upset. They said, 'No, not possible' - no effort was made at all to assist or enquire. Arrived...


Paid via direct deposit to avoid $17 fee for paying via credit card per person each way! Now we find the booking THAT WAS ON HOLD has been cancelled WITHOUT any notification! No contact was made but they have $580. It's not been returned to our bank and we were on the phone for over an hour yesterday to someone NOT in this country - alll just to be told to FILL OUT A FEEDBACK FORM.! Our flights were booked for the 20th of July - just 10 days away and the feedback AUTO REPLY says we will be contacted in 15 days regarding our contact! Excuse us? What sort of company is this! NEVER giving...

We were Warned, now you have been too!

Singapore to perth delayed 11 hours due to weather, however qantas flight leaving at the same time still went.

We were told that they fly a different route, which is kind of hard to believe being direct singapore to perth!

No accommodation provided just a meal voucher to the worst food outlet at changi.

Staff rude and had no answers so we went and updated customers In the line because their staff were happy to hide behind the counter and let everyone come to them for answers.

Budget airline we understand. No food, no entertainment and poor quality seats but...


I travel regularly from Auckland to Australia but I've never had this experience before.
I booked return economy flights from Auckland to Melbourne. Jetstar contacted me 2 weeks later to advise both my flights had been re-scheduled. There were only 2 options for the flights to Melbourne. Option 1 - I had to take a day off work (at my expense) or Option 2 - I would arrive after the event that I was travelling for. Both options are ridiculous but Jetstar confirmed that was the best they could do. I requested 100% refund due to their re-scheduling. I now realise they have refunded...

TERIFYING EXPERIENCE!Not only cancel frequently,but also delay flight

Don't fucking fly with jetstar !!! They are nonsense. And they don't take any responsibilities of their mistake and they will simply push it to their customers.. Trust me I'll never ever take jetstar again .rather spend extra bucks for other airlines. PS: jetstar should read the complaints online man, don't be neglected those customers' well-intentioned. You really need to improve everythings.

"9 hour Delay" followed by Reschedule followed by CANCELLED nightmare

Just because you can buy cheap air tickets going to Tokyo, does not mean you should by any means. After all the stuff around I would of been more then happy to pay the 3x more with a decent airline like Cathay Pacific or Singapore.

We were informed via email the night before a 7am bus to the airport for a midday flight, that the flight had been delayed. The email did not share any type of how long the delay would be or when the delay would happen. You would assume a delay would be afew hours. However, after a phone call to Jetstar and the stuff around that they did not want to tell...

excess baggage....

I was flying from singapore to manila. My handbag and my overhead luggage is just merely 9kg. The counter staff ask me to pay 60 dollars and start bargaining with me for 50 dollars is ok. Anyway I told them I can trow my luggage away and just have to tuck it in all those clothes in my small bag. Finally I have decided to trow my luggage. As im very hungry bcoz I decided to fly after work the counter staff ask me where im going I told them I want to have a quick french fries at mcdonald. RIDICULOUS SHE WANTS TO IMPOUND MY BOARDING PASS BCOZ SHE THINKS I GONNA TAKE BACK MY TROWN LUGGAGE....

Gold Coast to Sydney 7 am flight cancelled ... again!

Gold Coast to Sydney 7 am flight cancelled ... again!
Two 7 am flights that I have been booked in three weeks have suffered from "engineering issues" and were cancelled at very short notice. Probably others too I suspect! $294 replacement ticket on Virgin, then another 45 minutes on phone to get my original fare refunded. Get a better mechanic or get out of the game Jetstar!

Double standards

I hate having to use this airline.

It annoys the hell out of me seeing people carrying on huge pieces of luggage and nothing is said,yet I have copped a fine for being 2kgs over in a little case.SOUR GRAPES,DAMN RIGHT.
Just pay the extra and use someone else .This is sent from jq744. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Don't fly Jetstar don't fly Jetstar don't fly jetstar

Complete disrespect to customers/ Horrendous service

Hi Jetstar,
You lost me as a customer. Thanks to the poor service and condescending manner of your service desk staff at Sydney airport. I missed my flight by 3 minutes due to unfortunate circumstances. They closed the gate despite I told them on the phone at 8.02pm that I had passed security screen and would be there in a few minutes. The departure time was 8.15pm and I was there at the gate at 8.06pm only to see the closed gate and no staff around.
The girl at your service desk offered me to pay $50 change fee or full price for a new ticket if I argue with her. I calmly asked...

A Positive Story!

I had reason to change my flights. I had booked to see a friend who was dying but had to cancel my trip at short notice but did not know what dates to change it to as I did not have a funeral date. As most of these complaints highlight, the Phillipines call centre just work off rote with no idea how to be creative or do anything outside of the "rules". They wanted me to pay change fees twice. I found a way to escalate this issue to Jetstar Melbourne and they have been most helpful in allowing me to change the flight without double penalties. There is a way you see and the outcome in this...

JETSTAR LIE ! Lost bag delayed flight obnoxious ground staff

I have made 107 flights THIS YEAR never a problem or issue - this my first (and last) Jestar fight of the year.

Checked in Adelaide hand luggage only. It was overweight, but with laptop out it was fine.
I had paid for luggage etc being a maxi ticket
Told the ground staff Adelaide that i don't trust jetstar to look after my belongings, as i also had valuable equipment in my hand luggage (approx $3000)

They scrawled on my boarding pass - refused to check in, check weight. I said i have fragile equipment, they could not care less.. told me we won't take any...

Still waiting!!!

We were suppose to fly out sat 9/5 we were advised by email that our flight scheduled for 8;30 was delayed to 12;45 we were going down there for wedding taking place at 1pm clearly we could not make this we immediately called Jetstar to see if we could get an alternative flight from euchre Sunshine Coast or Brusbsne we were advised there were no other flights as we could not make it to the event we cancelled our flight we later checked Brisbane and Sunshine Coast flights too see that there were several other flights still going and available despite earlier being told there were no flights...

Japanese Disabled Man Denied Boarding of Jetstar Flight, Spends Night in Airport

Not on English news yet so sharing here:

May 21, 2015 – Born with cerebral palsy and unable to walk, Kenichi Okubo of Hyogo, Japan, was denied boarding his flight by Jetstar and forced to spend the night in the airport. He and his lawyer say he is the victim of discrimination based on his disability and his human rights were violated.

Last summer, Okubo took Jetstar from Fukuoka to Bangkok on a business trip. Two weeks later, he went to the airport, passed through baggage check and security, but was denied boarding the plane at the gate.



Please beware of Jetstar's card fees. A few days ago I booked a flight from kuala lumpur to singapore
which was around $65 usd. Towards the end, while making the payments, their credit card charge
of $12 suddenly appeared. This is way too much for a service fee....

An absolute ripoff, please don't be fooled by their offers. That's almost 20% of my flight total...
On jetstar's website, they state "A Booking and Service Fee of $8.50AUD per passenger per domestic flight and $8.50-$12.50 per passenger per international flight applies for bookings completed with any...

The "nothing i can do, out of our control" company

On march 30th 2015, i was at AyersRock, Australia (close to Uluru mountain, in the center). I was waiting at the hôtel for the shuttle to bring me to the airport. It was noon. 30 minutes passed the shuttle time, we were told that the flight was canceled... No advice from JetStar... The reason was bad weather in Sydney. The flight was scheduled to be at 13:20 that day... On my side, i had to be in Sydney on march 31st to take my prepaid home trip in Canada... JetStar customer service is very poor. Employees are very respectfull, but their talking is parrot like:" There is nothing...