Jetstar Complaints

OMG, I am an idiot!

You would think that after swearing off Nostar in 2014 that I would have leant my lesson. I didn't! I'm at the Coolangatta airport waiting for a flight to Perth. 7:20pm departure, oops the plane delayed, 7:50, oops the plane delayed (technical issue, just love that one) 9:00pm. We have 90 minutes and yes, I expect another delay. I promise that this time, I have leant my lesson.

Website defaults booking - Be very careful!

I booked a return flight on the Jetstar website.

When I went to pay I noticed I had been charged an extra $9 each flight for a carry on bag that was included in the price. I then had to negotiate back through the pages to remove this 'add on' and in doing so my return flight somehow changed and I did not pick it up as I was focusing on the total amount to pay.

I called Jetstar immediate as I was trying to obtain the last flight for that amount. I could not make any change as I was not the person named on the ticket. I had to then call the person and they in turn had to...

Jetstar took my booking knowing the we could never verify the credit card and knowing they would not refund the cost - FRAUD

I recently purchased a flight from Manila to Singapore and then Singapore to Manila on my credit card for my fiance from Philippines. It was only after the booking was made the conditions stated the original credit card would need to be presented at the gate for verification purchases. Of course this is not possible and they knew this upon accepting my booking yet took my money. Now they are saying they wont refund my money. I will be reporting this to the police as it is fraud from Jetstar

No seat available

Get to airport go to book in sorry no seats available for you as the flight was over booked can send email to say flight has changed but can't send one to say there are no seats left what a joke got as on the flight seperate seats well done Jetstar will never fly with them again

Jetstar still charging $25 credit card fee!

Jetstar doesn't offer direct debt to pay and instead offers a range of credit cards and charges $25 per transaction!

The RBA gave credit card companies the option to put a stop to it back in 2013.
https://www.choice.com.au/money/credit-cards-and-loans/credit-cards/arti...
Malcolm Turnbull announced measures to stop credit card transaction fee gouging in Oct 2015
...

Flight Changes

Jetstar recently had a promotion whereby children fly and stay free to bali departing Brisbane (return), which I booked. Unfortunately the only week I booked to go to Bali was the same week of my sons year 6 Canberra trip.

I rang Jetstar to ask about changing the flights and after three 40min calls with Call centre staff and three different quotes, I was expected to pay a change fee (fair enough) of $800 plus the original cost $1184, plus fare increase of around another $800 totalling to around $2700.

I went on their website and found fares for the dates I wished to change...

Still waiting on my luggage!

I am furious, on the 20th of March I was booked to fly home to Darwin from Melbourne.
Prior to boarding, I decided to use the bathroom and when I had arrived back the plane had not left but I was not allowed to board. I asked the ladies at the next what should I do, the response I got was "I dont know, book another ticket?".
That was no way helpful!

I then went up to the check in desk just before it had closed at the front of the airport and asked the lady to please help me get home as I had work the next day, she advised me that there were no other flights until the...

Tom hensley

We ordered snacks they came by and threw in our laps didn't offer water or anything to drink our meals were very expensive 24 dollars for a meal the size of a Frozen Meal That You Buy No I Take That Back It Wasn't Evan That Big very bad service oriented company I would not recommend this airline to anyone this was overseas flight we had paid top dollar for a very low rated plane trip

Ripped off because of a screw up with Jetstar's website

The following is a copy of a letter that I sent to Jetstar Customer Care, and as many Jetstar executives as I could find email addresses for (Note: Up to when this happened I was flying with Jetstar 3 or 4 times (return every month, and my staff another 6 to 8 times per month).

Dear Eduardo,

After having sent you 3 or 4 emails, with zero response, I suppose I should at least be thankful that you have finally found the courtesy to send me a reply, albeit with the same bullshit answer (or perhaps it was just my threat to begin posting the manner in which Jetstar has treated one...

The worst deal ever..!!!

Hi,

5 of us were supposed to fly from Hi Chi Minh to Dong Hoi on 20th March at 2pm. After a 4 HR delay the flight was finally ready to leave at 6 PM. We waited at the airport for 4 hrs. At 6.30 PM another announcement says that the flight has finally been cancelled to "flight engineering problems". We made our way to the Jetsar check in counter all the way to another level of the airport where we had to convince them to get us to the nearest destination near Dong Hoi. We had made our reservation the next day to trek to the caves around Dong Hoi. What we were finally offered was to...

Thankyou for flying Jetstar.......

Many a time of flying with Jetstar I have heard the words, 'Thankyou for flying jetstar, we recognise you do have a choice'. Well after my latest experience with Jetstar, I have learnt that this can mean 2 things. Either they appreciate my business or I can exercise my choice to longer fly with them. I will be exercising my choice by no longer flying with them

Jetstar would have to be one of the most customer unfriendly companies I have come across in recent times. The management must be comprised of accountants who are more focussed on their bottom line profit than customer...

SMS boarding pass?

Flew BNE HBA BNE and could not get an SMS boarding pass for either sector.
Tried to ring after "Jess" was unable to send the sms and got a PHILLIPINES CALL CENTRE.( Language comprehension difficulties, using 10 words when 2 would do) Net result still no boarding passes after wasting 10 minutes on the phone. We'll be giving Virgin a go next time. Jetstar even charge extra if you want to sit beside your wife now! Not just cheap and nasty but tacky.

Date change, charged more than entire trip!!!

Hi guys,

Really disappointed, angry and gutted, will definitely be the last time we use Jetstar.

My husband tried to surprise me with our first trip away as a couple in June to celebrate my birthday and our honeymoon 18 months after the fact. So this was a really big deal to us. He booked flights from Napier to Auckland, New Zealand and back last night and after he paid for it all realized he'd booked the trip home on the wrong day. His mistake, no dispute there. He rang straight away to correct it. He was not told about any charges that would be made. It was only a minor...

lied to us

Waiting for delayed flight....again....to Hobart this morning. Ground crew said they would get us food and drink vouchers for lunch. They Didn't!!!! Cheap service. Because cheap flight??

Lied too

I have been on the phone to Jetstar this morning with a dispute that I had not paid for my baggage via PayPal ( they )Anton was quick to tell me they would ring pay pal to verify this , then came back to me stating that the Payment was pending !!! For starters I have since found out that they are unable to ring PayPal on my behalf , so this is not the case ! Also the payment HAD been cleared that same day ! Anton told me that I had to fix this up today via credit card I told him of my displeasure and told him I couldn't pay in which he told me I wouldn't be able to fly unless this was paid...

Another Jetstar shambles

I got to Christchurch Airport at 1855 on Sunday Feb 28 and was told flight had been cancelled. No apology given and was offered another flight at 1455 on Monday Feb 29. The Monday 1445 flight from Christchurch to Auckland turned back because of "bad weather" as the plane circled Auckland. Assumed that Auckland Airport was closed but later in the flight the pilot stated that basically they had to turn back to Wellington because unlike nearly every other plane in the queue they did not have enough fuel to wait a little longer. The plane refuelled in Wellington and returned to Auckland after...

Packaging ripped open by Jetstar

When I booked my flight, the advice on screen was that I was travelling from the international airport ""JQ759 Departs from and arrives at an International terminal". So I had to pack some wine for checking in instead of carrying it on, it's been fine before. Luckily my taxi driver experienced the same problem last month and prompted me to call and confirm it was in fact a Brisbane domestic departure.

The bottles were packed well with breakage protection inside the carton between the bottles and the carton was packed tightly in a padded bag with three fragile tags. When it arrived...

I feel your frustration, I was about to go bridezilla

I called Jetstar earlier today, enquiring about getting a name change on a flight, I am getting married on Sunday and we have a cousin flying down on Saturday but due to family court hearings he may not be able to fly down to celebrate our day. I was dreading this call because I had just read the fares and rules and knew that the flight was a starter fare the bare minimum and rules are different. When I had spoken to the lady on the phone 1) I couldn't really understand her accent and as much as I wanted to get angry at her I knew it wasn't her fault that policies are policies I shared my...

Fiji & Cyclone Winston - lack of action to get people home ('piss-poor' service / no social conscience)

Why is there NOTHING on the Jetstar facebook site about flights out of Fiji? Does Jetstar even know there was a cyclone?? (Just in case it's not clear, reports say it was the most powerful ever recorded in the Pacific!)

More importantly, what is Jetstar doing about catching up on the departures that were cancelled? As best I can see, Jetstar has lost a day more that air NZ, Virgin & Fiji airline and then, in response, they ONLY put on ONE extra flight!! (One wonders whether the reported travel of Aus military people to Fiji this evening will be via the one extra Jetstar...

THEY LOSE OUR BAG, NOW JETSTAR REFUSE TO ACCEPT OUR CLAIM.

Imagine landing in Hawaii for a Week holiday, but your bags don't. What would you do, and what would you have to spend to simply get buy until your holiday is over.

Jetstar are struggling to accept any liability since they say our bags finally arrived one day before we flew home.
So case closed !
Pricks !

NEVER EVER FLY JETSTAR.
THEY JUST DON'T GIVE A SHIT !!!!!

Human error can cost you - be warned

I always fly Jetstar if I can't get a Qantas flight, clearly though the brand loyalty is not reciprocated with this mob of thieves! Nor by Qantas.

What happened: booked flights to Sunshine Coast but I stuffed up the date and time (my fault definitely - and that small review panel of your flight details before you hit submit payment is so small I didn't even know it existed until I was kindly told about it by the customer service rep - anither strategy to earn more money from customers in their human error!) Anyway, after realising my mistake (on same day of the flights being...

Still waiting for refund after two months for flight cancelled due to bad weather.

At the beginning of December I was due to take a domestic flight in Vietnam with Jetstar. However after checking in at the airport I was told the flight was cancelled due to bad weather.

I went to the Jetstar desk and they gave me a number to call for a refund. I called the number and they said I would receive a refund back to my card in four weeks, except I didn't receive a refund.

So I then emailed them back in the UK, and was told to wait 15 days for a reply. However another month has gone by and I've still received no email about the refund despite emailing again.

...