Jetstar Complaints

Jetstar's Dirty Revenue Raising Tactic: Randomly Block Web Check-in To Catch You Off-Guard

I'm a regular flyer between from Sydney to Brisbane and always try and catch the 6am JQ810 flight. I have noticed that on three random occasions I was unable to use the web check-in service. Specifically the error message is:

"Due to specific seating requirements for your flight Jetstar's mobile and web check-in options are not available at this time. please use a Jetstar check in counter at the airport on the day of your flight departure to finalize your flight check-in process."

Firstly: I don't have ANY specific seating requirements. I just want any seat you give to me....

2 Delayed Flights and 2 hours for luggage

2 delayed flights to and from Bali. Very little notice given, under 24hours makes it near impossible for you to change and they do nothing so they always leave it until the last minute to tell you there is 'maintenance' delaying the flight.
The 1st was 8 hour delay meaning we lost a full day, could not get a transfer or any help from jetstar. Phone staff very rude, no doubt because all they deal with are complaints about their terrible service.
When we finally arrived in Bali we waited 2 hours for luggage.. no one with information for us as to why it was taking so long or if it...

Jetstar is the "budget" airline that actively steals your money!

I cannot believe how incredibly greedy this company is! Unacceptable. I will never give another cent to this crooked company.

Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of baggage, I managed to get away paying $150. Little did I know that Gold Coast airport, which is over 100km away from Brisbane airport, can be used interchangeably. So it wasn't until I arrived at Brisbane that I realized my mistake. Thankfully the kind staff at Jetstar did me the favour of allowing me...


It has taken me some time to digest the POOR RESPONSE that Jetstar have sent to my Mother after she sent a complaint in regards to the physical attack she received while travelling on flight JQ943 from Cairns to Melbourne and seated in seat 3C on 18th August 2016. The plane was delayed for some 2 hours and the women sitting directly behind my mother was loud and continually mouthing off with loud abusive language and continually kicking her seat. During the whole 2 hour period prior to take off as the flight was delayed due to an earth tremour in Townsville, the Jetstar staff did nothing...


My wife and I booked flights from Melbourne to Perth for a 4 day September weekend, to see our son's family and 2 grand children. The return flights were booked at 10.50am departure time from Perth on the Monday. When I went in check via "Manage my Booking" a few days before the flights, a re-scheduling notice came up stating the flight was now leaving Perth at 1.40am Monday. We had not had any notice of this change by E mail or SMS.

The 2 options for alternative flights were similarly awful flight times, one via Sydney and one via Adelaide with Monday night presumably waiting at...


Enquired about adding luggage to our booking and was quoted $50 each person each way.
This is simply price gouging. Never will I fly Jetstar again.

worst service ever

i am a teenager and i fly a lot to visit family. this one time i was flying with my cousin who is also a teenager. i get through the check-in after being told i was in an emergency exit row. and i get to the bag drop and lo and behold, "Sorry, but you need id". WTF! so it took me half an hour just to get a stupid birth certificate. seriously, i was flying as an adult and i was going to miss my flight. but thank god my cousin's mum came to the rescue...

Thanks for nothing jetstar.

Jetstar owes me $40 . One day I'll get it back from them. In the mean time I'll never fly Jetstar!

A couple of years ago I registered on the jetstar website. Then I tried to book a flight for my daughter. Then when I submitted the flight, i.e. select the flight write in all my daughters details, pay for it on credit card, the Jetstar webpage over typed the booking with my personal details. Crazy! So now I had a booking in my name not my daughters. The only thing left from the original booking was the "Miss" title for my daughter. The rest of the booking was now in my name! What! I phoned Jetstar to explain. Got some call center in the Philippines or somewhere. And I asked they amend...

Sydney Domestic Airport Service Desk were rude and anti-social

I had a booking form Sydney to Brisbane this morning at 9.50am. I got there 20 mins before the flight but the gate was closed. They refused to let me on. Other airlines help you and will bend over backwards to do this. The girl on the front desk was rude and abrupt and liked upsetting me. When I got really upset she laughed and laughed , she got more enjoyment the more I got upset. She had told me the next plane was one hour and it would cost me $50 then she changed her mond and said no it is 7pm tonight. She did this without even checking the computer. I threw the ticket at the desk and...

Staffs are racist and customer service is unbelievable sucks

I tried to pay check-in luggage before I did on-line check in. Don't know why that the system seems failed to charge me. And when I did check-in at desk, a blonde hair lady at 34 desk at Sydney domestic Terminal was sooooo rude. I guess she was being racist as I am an Asian. She asked me pay $50 for check-in luggage, and the way she spoke to me is very rude and with aggressive attitude. I only had a suit case and actually it is quite empty inside. So I said I would not pay for it, I prefer to fly with no luggage. And she laughed at me and told me that people couldn't leave things at...

Lose Luggage and won't compensate - don't fly Jetstar!

On July 3rd my family (2 adults and 4 children) took Jetstar (or should that be half star) flight from Sydney to Perth. Note a direct flight nothing too complicated. At the other end, at midnight, only 4 of our 5 bags came off the carousel. My bag was missing. We reported it straight away and were told it was probably just delayed. So here I am in Perth on holidays with only the clothes on my back being told that I can spend $40 on emergency expenses – it is 4 degrees! Over several days and countless hours on hold and on the phone to the poor sods in Manilla who clearly don’t give a...

Jetstar's 787 Nightmare-Liner

Just had the displeasure of taking a trip on the 787 to Bali last week and have to say it will definitely be the last mid/long haul flight I ever consider on these.

Economy cabin is effectively the same domestic slimline A320 seat crammed into 3-3-3 high density configuration.

Was seated in row 10 which as a bulkhead has decent knee and leg room but this did little to offset the discomfort of the reduced width and elbow room - being seated effectively IN the window.

Little or no padding to the seat means you should consider taking pillows for your...


AVOID at all costs for long intnatl flights! No cancellations 2mn after purchase, no free h20 (on a 7hr flight?!), forced to pay to chk carry on (seriously 7kg total?!) And the flight itself was expensive. First and last time if I can help it

Online checkin not working

We started to try checking in at 7.30 PM but encountered and error message once we got to the boarding pass stage. I wasted over an hour on the phone to finally be told 'there was a problem'. Is it really so hard to know when a system is not working properly. I can't comprehend why you are told to 'contact the airline' if the call centre can't do anything anyway. It is now the morning of the flight, the error is still there as it is showing checked in but it is not possible to print a boarding pass.

Comments on Facebook are just ignored. 1/10 for service, and I guess it is an...

Mr Huang

We flew from Sydney of Australia to Honolulu yesterday 8/1/2016 , airliner is Jetstar, Flight number JQ3.

we (3 people) were treated unfairly by airline luggage checkin.
We had 3 luggages checked in at the counter. weight is average 10kg/ bag
We were charged AU$160, total $480 ( equal to US$364 ). We were told the gate was closed soon and did not have time to reject. We were not advised to carry-on by hand to avoid this charge( we should carry on by hand). We were not told to charge $160/per bag when we purchased airline ticket.

How can we complain ? we bought...


Yesterday i flew from brisbane to cairns. As we were landing, a live cockroach started roaming around my aisle. Diagusting. I called the aviation department and they told me they dont take this what the hell do they do? I must clarify, they told me complaints like this one had been filed before but since its not easy to prove, nothing can be done. I do have pictures, but they didnt care. I have also tried no avail. One cockroach probably* means that plane has a nest somewhere. Disgusting and unsanitary practices protected by a governemnt aviation department....

Ash cloud recovery gone wrong

Here is a recent expeirience how how they work. Although this latest ash cloud incident is not Jetstar's fault their recovery plan is bullshit.
I was on a JQ flight out of Darwin that was scheduled to leave just before midnight on Monday getting into Bali at 1.30am. Tuesday. (Note Jetstar do not have a service Tuesday or Wednesday with the next "scheduled flight 11.30 Thursday arriving Friday.
We were in the Check in line at 9.30 when the flight was cancelled. I promptly advised our accom in Bali of the situation so as to cancel the transfer and found a room in Darwin for...

I want my money back.

Flight 1: 17/7 JQ1 scheduled to fly Melbourne to Honolulu. The Day before I get a text saying my flight is delayed 16hrs, so no departure until 18/7. No offer of any compensation. Onboard the cabin manager makes a PA saying they would give us free meals BUT only because they have excess and 'we all need to keep in mind it's not company policy to give us anything free' despite the excessive delay.

Flight 2: flight home to Melbourne JQ2 scheduled to depart Hawaii 24/7 delayed 32hrs and counting. Yes I am still in Hawaii waiting to go home.

Looking at Flight Aware the last 8...

Stood my ground and fought with them for 4 hours!

About 9 months ago Jetstar Hawaii was on sale so I booked tickets for our family for a holiday departing Sydney at 4:15pm on Sunday 24/7 arriving in Honolulu the same Sunday 24/7 at 6am.

A few months later I recieved a notice via email saying that there have been changes with our's now a connecting flight departing Sydney at 12:45pm on 24/7 to Melbourne, and departing Melbourne at 4:20pm on the same day therefore arriving in Honolulu at 6:15am Sunday 24/7. I didn't mind it because it was arriving in Honolulu the same time.

I went ahead and book our...


Flew to Phuket on 26/3/16. Boarded the plane at the right time. Then the captain advises that there is a problem with the wing and engineers have to investigate. ( maybe if the planes spent more than a couple of hours on the ground and had sufficient maintenance, this would not happen) After sitting in a plane that was going nowhere for over two hours we finally took off. We got moving and I thought I would watch a movie and have a drink. Tried to get my screen working and it said I hadn't paid for this service which I definitely had. Called the flight attendant over who presumed I was...

Guess what?.....Don't fly Jetstar :-(

Dear Jetstar,


Yesterday (9th July 2016) I was due to travel on JQ196 from Auckland to Sydney, and then had a connecting flight JQ725 from Sydney to Hobart. Upon arriving at Auckland JQ196 (due to depart 1250) was listed as delayed until 15:45. I eventually got through to your customer services in NZ (no customer service desk in terminal) and spoke to a gentleman called Chester who guaranteed that the 15:45 flight would leave Auckland on time, I would be met by Jetstar ground staff in Sydney, and I would make my connecting flight to Hobart.

The flight was...

LIES LIES LIES FLight was on time but Jetstar's response to my complaint was "read the fine print about flight delays"

THe common theme in a lot of complaints is "you should have read the fine print", which is their corporate right, regardless of how it sits with customers. JEtstar's true corporate attitude to customers is reflected by the lies and deceit they demonstrated with my complaint.
IT was a Monday and for some reason I checked my flight details for a Jetstar Pacific flight on the Thursday from Danang to Saigon. It had mysteriously moved from 1055am to 2000pm. THere hadn't been any communication from Jetstar. JEstar vietnam was a dead loss as far as getting any sense. CAlled Jetstar...

Leg room scam

I have for the second time fallen for the leg room scam.It appears that jetstar let a number of people to book the same extra legroom seat and then re- allocate the seat just before the flight. So in effect many many people enter a lottery for the seat and Jetstar have use of your money for a considerable time with no intention of delivering the purchased seat.I believe this is dishonest , how many service providers can take your money fro something they KNOW they cannot deliver.I could make a living selling something that doesn't exist if I only had to refund the money after investing...

Flight Delays

Flew to Cairns on 7th June 2016 on Flight JQ948 which departed at 8.10pm (scheduled to leave at 6.20pm) Having arrived too late to collect our hire car we were forced to hire a car overnight. The flight home JQ949 was due to leave at 6.45pm on 14th June and eventually took off at 8.30pm. My request for Jetstar to reimburse me for additional cost of overnight car hire was refused. After reading some of the horror stories on this website I realise that we got off relatively lightly. The only reason I flew with Jetstar was that they flew direct to Cairns whereas the other airlines stopped...