The voice recognition system when I call from Sydney is incredibly inept.
It disturbs me that they care so little about their customers that a customer can be stuck in a voice recognition loop for 5 minutes. There is no option to type in some answers. This is unacceptable. One of the worst investments I've come across. Most companies who invested in VR systems have discontinued their use (Optus being a good example) as they are so inaccurate and such a frustration to customers.