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Jetstar Complaints

  • JETSTAR RIPPED US OFF AND COST US THOUSANDS!!!!

    Lou Lou

    So.. On 22rd feb my partner and i had planned to fly domestic to Auckland from Christchurch, Our flight was at 2.45pm, from home we tried to check in through the app and the website (as we only had carry on bags). The response from both the Jetstar App and their website, was 'Error please try again.' We tried and same thing over and over.. So we left and headed to the airport.. After the crazy traffic with taxis and dropoffs etc we arrived at 1.55pm and proceeded straight to the kiosk to check in. Kiosk also responded with us 'Error please try again.' So again, we gave it another go..

  • Cancelled Flight

    Paul Gardner

    So get into Singapore on time,24/02/2015 11.30 pm look up at the departure board jetstar Singapore- Perth cancelled mmmmm head to the counter, people not happy, lots of nothing happening,not like me I go straight to the front of the line and calmly ask the staff, do you have a plan? She replays a plane ? I reply I know you don't have a plane a PLAN ? Sorry no plan, you might get a flight today mayb tomorrow we will put you up In a hotel, I said fine as long as we are kept informed.

  • Jetstar have a formalised response letter for all complaints and they accidentally sent it to me

    Wendy Green

    Another cancelled flight, and they just 'don't care'
    My partner decided it would be a lovely surprise for me if he took me away for the weekend! He's not very techno, so he decided to make his bookings with an Travel Agent, to play it safe!
    He surprises me on the Friday and says we are off to Melbourne on the 2.45pm flight! Yippee! all good.

  • Most unpleasant Travel

    Jon Twk

    Me and my wife plus my 2 infants was suppose to travel on 24 Feb 2015 on flight 3K 513. We arrive and check in 2 hours early and got our boarding pass and proceed to the boarding gate waiting to board the flight. We waited there and then i received a call from Jetstar staff asking me where i am? I told her Gate C 16. And ask me why was i doing there when the gate was at D 48. Then how come my boarding pass was stated C16. So we miss the flight and Jetstar was cool enough to move me and my family to the next available flight.

  • Incident / Mishandling to proceed check-in & missed flight (3K582)

    Nyunt Lin Aung

    On 23-Feb-15, I was posted for Jetstar Asia Flight no. 3K582 from Yangon International airport to Singapore Changi Airport at 11:45 am.
    ============================================================================
    Incident/ mishandling to customers as below.

  • NOT A HAPPY CUSTOMER

    Dale Blake

    Well I thought I would tell you a tragic Jetstar story. My daughter and son-in-law are going to Hawaii on July 16 till July 25 and they invited my wife and I to tag along with them on this special deal that Jetstar were offering. I have just had a relapse with my leukemia and I start my treatment end of March and they thought it would be good idea for me to have a holiday during my treatment. I said yes go ahead and book it. My son-in-law went online and booked our flights and told me to pay for them through direct debit from my bank so you don't incur a fee.

  • Never fly Jetstar from Sydney to Melbourne!

    Muhammad Omarjee

    Never fly Jetstar from Sydney to Melbourne.

    In their infinite wisdom, Jetstar ran the flight from the INTERNATIONAL terminal for a DOMESTIC flight. If you don't know the seriousness of this, allow me to summaries the highlights:

    1) No web check in, even if all you have is carry on luggage. You must front up to the airport extra early so you can claim your boarding pass after you present ID.
    2) Queue up with all the other international passengers leaving Australia. Congrats bitch, even though this is a domestic flight you'll be going through FREAKING PASSPORT CONTROL!

  • The worst case of customer service denying a disabled passenger wheelchair and rude customer staff telling " Leave airport - we need to close counter "

    Nihar Shah

    The most pathetic and disgusting customer service experience at Melbourne International Airport last night. The customer services team and the ground operational staff is a disgrace. Never again travel with Jetstar. Inspite of speaking with " David " from their customer service center after requesting a wheelchair for a disabled passenger, there was none provided. Inspite of the staff watching a disabled passenger struggling to walk, they did not offer any assistance. On reaching the gate the person at the counter did not let us enter the gate as he would have to do the paperwork again.

  • The worst case of customer service denying a disabled passenger wheelchair and rude customer staff telling " Leave airport - we need to close counter "

    Nihar Shah

    The most pathetic and disgusting customer service experience at Melbourne International Airport last night. The customer services team and the ground operational staff is a disgrace. Never again travel with Jetstar. Inspite of speaking with " David " from their customer service center after requesting a wheelchair for a disabled passenger, there was none provided. Inspite of the staff watching a disabled passenger struggling to walk, they did not offer any assistance. On reaching the gate the person at the counter did not let us enter the gate as he would have to do the paperwork again.

  • Surprise! Charged for bag going home but not when I left

    Dawn Johnson

    I actually booked my flight from Okinawa Japan to Tokyo and left Okinawa with no problem taking my small suitcase as a carryon. When I arrived at narita to go back to Okinawa the checkin terminal would not give me a boarding pass and told me to see an agent. The representative started talking about checking a bag, I told her it wasn't necessary I have the same bag I came from Okinawa and did not have to check it 2 days prior. She told me I had to weigh both my purse and carryon and they had to be less than 7kg together! No airline weighs a purse except these people.

  • I will never fly Jetstar again

    Ken Anderberg

    It all went downhill once I checked it in Singapore. This airline charges for your first checked bag - for both legs of a round trip. My fare was only $150 but my fare for one suitcase was $100. When I showed my displeasure, I was asked if I wanted to pay the fee. "What choice do I have?" I snapped back. But I was assured the fee of $50 would be for both ways and was told to keep the receipt to show when I checked in for my return flight. They either lied or didn't know their own airline's procedures.

  • Jetstar web site is a fraud

    Jia Wei

    I tried to book a ticket through jetstar web site with my credit card on 13 Dec 2014.
    At the end of my booking, i was prompted by the system that it decline my credit card details and void the booking.
    So i redo the booking again with another credit card (issue by another bank). and again at the end of my booking, i got rejected with the reasoning.
    I give up after that.
    I got a shock when i recevied my credit card statements. Jetstar charges both of my rejected bookings.

  • Follow up to my story

    AnnMaree Zamp

    Case ID CAS-1207915-THQV50Jetstar.com

    Dear Ms. Hrdlicka, Chief Executive Officer of JetStar,

    You and I both know every airline has a person who supposedly has a Master of Public Relations degree or better. Hopefully they are responsible for implementing strategic plans in keeping up with some high service standard at airport facilities and amenities, throughout the terminal.

  • Poor customer experience. Jetstar unreliable and do not care about customers.

    Vien Huu Tran

    August 2014 we booked our fares (Aus-Singapore-Aus)
    We waited and Jetstar was happy to take our money quickly and provide confirmation of booked flights.

    We then started searching for accommodation to plan our 10 year anniversary trip.

    Since our booking Jetstar has made a few flight changes and expected us to accept the. Which we did as the changes were in relation to same day time changes.

  • Snow storm stranded and treated despicably.

    Nicole Capel

    Jan 17 we had an approx. 5 pm flight with Jetstar to Osaka from Sapporo. There was a violent snow storm occurring. The plane was delayed for two hours. We were told to go away and return at 7p.m. We did this to be told to remain in the waiting area until further notice as they were checking on conditions and whether the plane was to be further delayed. Two hours later we were further instructed to wait. There was no food available and a drink dispenser. One hour later at 10 pm they announced the plane had been canceled and that we had to collect our bags. By 11.00 we had our luggage.

  • Do they reply to emails?

    Lia Roof

    I have emailed the first address in the list of addresses but they are yet to reply, I'm wondering if there are any other avenues to getting a refund or which email is best to use? Thanks in advance.

  • Still waiting

    Lorraine Oakley

    How hard is it to ring a customer a call reguarding a wheelchair which a customer needs at a airport. We have been waiting for Jetstar to ring since December 2014 for a flight in March 2015. I made the booking for my sister and forgot to put down for a wheelchair assistance. It might be only the little things that make a difference, Jetstar for a company that so many people are discouraged by.

  • First and Last time we fly Jetstar.

    AnnMaree Zamp

    Dear Jayne Hrdlicka, Jetstar Group CEO,

  • Jetstar discriminates against Sydney travellers

    Michael Jakob

    I have been through this a number of times with Jetstar but simply get back fob off emails. I once even got a free flight....which I refused to accept out of principle.

    Jetstar often sells flights out of Melbourne considerably cheaper than the same flight out of Sydney. Sometimes it omits offers for Sydney customers altogether.

  • Discriminated at the airport by check in staff

    Alicia Tan

    I was bound for Japan-Fukuoka flight back to Singapore earlier today. Was really excited and after boycotting Jetstar for two years, I decided to give them another chance and I really got a great deal on the tickets BUT Boy am I in for a rude shock.

    1) Jetstar Staff in Japan Discriminate Malaysians

  • P.O.L.I tooki my money, no record of a booking

    Mike James

    Paid for flight by P.O.L.I, did not receive an email confirmation of flight. 1 hr 6 min on phone. Asked repetitive stupid questions. Told to seek refund. No, you find my money. Repetitively asked for booking number (did not receive) bla bla bla. I sent Jetstar a copy of the payment from my account, this is the reply
    Case ID CAS-1214874-V2Q5X1 
    Dear Mr Payne,
    Thank you for contacting Jetstar. I appreciate your effort in sending the documentation we requested.
    However, I’m afraid that we haven’t yet received it as we can’t find any attachments in the email you sent us.

  • JQ522

    Mobby Singh

    I took this flight from melb to sydney on 25 January at 7:40 pm. One of the staff came yo me and asked to show my borading pass. There were another person who was given same seat number. When i checked my boarding pass, there waswrong name on it. The crew started verifying with ground staff which in turn confirmed that i never bought any ticket frim them at first place. Luckily i had my receipt of payment which i showed to them. They finally came back and changedmy seat to 16 c, without checking that there was already a person sitting.

  • Cancelled flight in April 2015

    Paul Laneaux

    I booked a flight back in Decmeber on the morning flight, departing 29thApril. This is the best flight time as you arrive in Bali around lunchtime. In January, Jetstar cancelled this flight and sent me an email, my option was to go on a later flight. I found out that there is an early flight two days earlier, so I called Jetstar and got put through to an call centre outside Australia. I explained that I was originally on an early flight and the flight was cancelled by Jetstar, according to the call centre staff it was cancelled due to safety issues.

  • JETSTAR FLIGHT CANCELLED

    Genevieve Bartlett

    Fri, 16/1/15

    We arrived at the airport in Bali at 3:30pm to catch the 6:10pm flight to Darwin. At 5:45pm there were mumblings from the passengers that the flight had been cancelled. At 6.15pm an announcement was made that the flight had been cancelled and that all passengers were to make their way back to the check-in counter. This meant:

  • FLIGHT DELAYED

    Genevieve Bartlett

    Travel date: 10/1/15 - Brisbane to Bali