Jetstar Complaints

Mr Michael Passe

I booked Auckland to Bangkok via Melbourne on 9th January 2017. The Melbourne to Bangkok flight was cancelled. Promised refund which never materialised. It cost me more than AS $1500+ to book new seats with Thai airlines. They keep sending me we don't have bank details to process your refund please contact customer services emails. Even after I contacted them and gave them the details for the 3rd time I still get the emails. No address to contact to even issue court proceedings. DON'T BOOK JETSTAR!!!!

Flight cancelled, staff morons

Safe to say I'm never flying with Jetstar again!

After a three hour delay on my flight from Tokyo (Narita) to Melbourne today, the flight was eventually cancelled due to issues with the aircraft itself - to be honest I wasn't comfortable getting on a plane that was experiencing faults anyway. We were not informed until after the flight was cancelled what the problem was, and I had to periodically investigate online how long the delay would be, as we were not informed at all. None of the staff knew what was happening, and just told us to sit tight until further notice.


Baggage debacle

We paid for our flight 3 months before and arrived for our return flight 3 hours before departure. We checked in our bags and waited to board plane. Plane was full because of problems Tiger had with Indonesian government. When we arrive in Adelaide we are told casualy that 75 bags didn't make it. They didn't tell anyone who's bags it was so we waited at carousel until it stopped to realise we are one of the ones affected. Then queue up for another 30 minutes to fill in the forms. Not one word of an apology.
I ring them next day to check on progress to be told they are here and will...

Never again Jetstar, never again.

Direct flight (Tokyo - Melb) cancelled.
Rebooked on later flight with connection at Cairns.
Show up at Narita airport (Tokyo) - find out connecting flight (cairns to Melbourne) is cancelled + we were automatically booked on flights: Cairns - Brisbane - Sydney - Melbourne. Again - nil compensation offered for lack of direct flight or the major delay.
This turns out to be a moot point - Tokyo - cairns flight Cancelled at last minute (again - Jetstar didn't tell us it was cancelled, we all kind of found out when they started unloading our baggage when we were watching the...


yesterday I was charged $50 excess baggage fee because my wife didn't make the trip (was ill) and the 15kg baggage was allocated to my wife and 7kg hand luggage to my name (ONLY because you cant share luggage)
On the trip from Melb to Syd , I told Jetstar and they allowed me to take the 15kg no charge AND I assume they changed the luggage to my name . On the way , was running a bit late and lady tells me I dont have any allowance for 15kg luggage and I have to pay $50, explained situation, still had to run to service desk , pay $50 , run...

Never fly with Crapstar

I thought I would just list a few things I hate about Jetstar. They get worse as they go on.

1. Cancelled flight
2. Did not rebook seats for us
3. 4 phone calls as reception kept dropping out trying to get seats on the next flight
5. staff member unable to call us back if we lost reception therefore having to go through the same process many times
6. Arriving to be told we couldn't load our luggage for another hour so lugged it around for that time
7. Coming home was a nightmare
bags were weighed at check in and we were told all hand luggage...

Pay more, with a reliable service.

Lucky i read the complaints while sitting and waiting endlessly for anyone at Jetstar to answer the phone. I had made up my mind to book a direct flight to Sulawesi, and was checking too see how much a kilo the baggage cost was, as the flight was cheap. By the time i had read through the complaints, and still had no answer on the phone, my instinct was to give Jetstar a big miss, and pay more with another provider.

Jetstar ripping people off on their Credit card chargers vs debit card.

Jetstar charged me credit cards rates at 1.06 % when I’m using a debit card which should have been at 0.48%. They say they system is automatic and looks at the first 6 digits of the card. .they took me they can’t do anything about it.. if you want the flight you have to pay the higher rate..
So how many thousands are they making by ripping the pubic off

Lasting Memorys

Reading other complaints mine pails into insignificance. The only thing that annoys me is this is a repeatable issue. JQ982, Gold Coast to Perth, depart 19:20/20:00. During summer on the far north coast of NSW and the Gold Coast humid days are followed by intense thunder storms, it borders on tropical downpours. The tarmac quickly becomes a lake and there are limited covered stairs for entry from the ground into the plane. As the modern traveler carries most of their luggage on their back, getting from the ground into the plane can take some time as passengers inside the plane search for...


I booked my nephew to fly Brisbane to Melbourne, which I called an booked directly with the airline. It was more expensive however, I was happy to pay the extra for him to be escorted from door to door, as this is his first time flying alone.

At checkin today, we were advised he had been booked on an international flight, even though the itinerary said BNE to MEL on JQ58 at terminal T2. He was rebooked (at no additional cost) on a later flight JQ536 pick up at terminal T4, but did not send an updated text or email considering I'd been receiving numerous emails and texts to ensure we...

No check-in luggage for 6+ days because of unethical and corrupted Denpasar airport counter staff

Tips for everyone:
1. Never pack valuables in your check-in luggage, because you might not see them again. Make your luggage stand out with something like a colour strip.
2. Be very careful with airport check-in staff in Asia, especially places like Bali Denpasar airport. They could do dodgy and unethical things to your check-in luggage. I had a conflict wit the check-in staff because he was trying to fool us and get us to pay for more check-in luggage, so he can put money into his own pocket. Then my luggage was sitting at Denpasar airport for 6+ days without loading to any...

bangkok to Melbourne - staff appaulling

We travelled on a 9:25pm flight from Bangkok to Melbourne, flight was delayed, that didn't create any issues as these things happen. Once on the plane the attendants were scarce the entire time apart from when they served tea and coffee in the morning and threw our preordered food in our tray table which was pathetic. No one was asked if they would like to order anything off the menu. When I asked if I cld use the 3 spare seats behind me to lay down as I was suffering pain they said no and gave me a blanket. When I looked at the seats later a jetstar staff member was fast asleep across...

A nightmare at Melbourne & Bangkok airport... 19/12/2016

Multiple delays ending up in over 10h of waiting time unable to exit extremely bad Melbourne airport to catch some fresh air. Missed the connection in Bangkok. The chaos started early upon my arrival at the airport, unable to check in on the kiosk the Jetstar employee at the counter was crazy rude, didn't even know if they are affiliated with Turkish Airlines (my connecting flight from Bangkok). When they resolved that doubt they told me my bag was going all the way to Zagreb and it was also confirmed by the employee at the gate when I realized I'm missing the connection flight. They were...

Not Qantas! Should not be an allowed code share partner

do not accept an itinerary which includes a leg with a Jetstar airlines (I was assured this was ok as it is a "Qantas code share") it is not Qantas!! and does not honor Qantas baggage allowances. After a long complicateD drama en route from HNL to CNS I had to buy a business class ticket on the spot in Narita just to get prepaid baggage allowances to Oz - all my field gear. Even the "business class" on their horribly configured 787 was terrible. It is the worst airline ever. Call support horrific. They use a miserable cargo gate with no amenities in Narita . The ground crew was rude...

10 hours of delay

My partner is flying on 19/12/16 from Melbourne and the flight schedule was to depart at 2:45pm and arrive at 7:50pm. Then it was announced delayed to depart at 4:30pm and arrive at 9:45pm.

Then they announced again that it would depart at 6:30pm, arrive at 11:45pm.

Then again, depart at 7:15pm and arrive at 12:30am 20/12/16.

Then now depart at 12:5am 20/12/16 and arrive Bangkok at 6:05am on 20/12/16.

So this is completely bullshit. Never fly Shitstar ever again!!!


was meant to fly from launceston to melbourne on thurs 8/12 .. flight scheduled to leave at 6.25pm.. well after two flight delays we finally arrived in melb at midnight... this sucks soo much arriving at midnight.. no skybus...finally arrived at my destination in melbourne at 2am friday....lost a whole thursday evening in melbourne... any compensations or vouchers....noooooo totally sucks.

New seats the last straw

Jetstar is beyond a joke ive been flying with them every week for the last 8 months and would have to say 70% have been significantly delayed, the new planes however are the absolute last straw the seats are pathetic, rock hard, tiny F.U. Jetstar

Avoid Jetstar at all costs

My son, his partner and 2 little grandsons had their Jetstar flight from Sydney cancelled late last night due to weather, fair enough, safety always comes first. They weren't offered overnight accommodation, fair enough it says that on their policy. They were given a list of near by accommodation to call- all booked out, nothing available.They were then kicked out of the terminal and directed to spend the night at the McDonalds across the road, which they had to do , my grandsons sleeping on seats in a booth.
The earliest flight home offered today was 1220, but that would take them...

Delayed yet again..

Last time I flew Jetstar from launceston, experienced a 3 hour delay ...check in staff commented they were running one plane short all day . Now waiting for my sister flight 740 from Launceston due 7.30 pm....delayed until 1230 am...5 hour delay!! I've been warned no more Jetstar

Thanks Jetstar!

Never again! Set out for Gold Coast on a flight 1 hour and 50 mins after scheduled departure time. Told we would land after 59 mins flying time. Told to prepare for landing at the Gold Coast airport and 3 minutes before landing - told we would be landing in Brisbane as storm activity on the Gold Coast prevented us from landing. By the way, there was no storm at the Gold Coast and the plane which departed Sydney 10 mins after us, arrived at the Gold Coast airport at the time we were due.

On arrival in Brisbane, there were no trains running, taxi to Gold Coast was quoted as $300...


I haven't even got on my Jetstar flight yet and already running into huge hassles with this airline. Their lack of transparency is likely due to their poor customer service - they don't want to hear any complaints from customers! BTW, a lot of the contact numbers provided for them here don't work. Their registered business name is Jetstar Airways Pty Ltd, ABN 33 069 720 243, ACN 069 720 243 and the head office is actually registered with ASIC as being at Mascot (Sydney Airport) NOT Melbourne.
This trip will be my first and last with this airline and I'll make sure I tell all my...


Flight from Perth to Melbourne delayed 50 minutes, then when this time elapsed a further delay of another 12 hours.
Then when this elapsed, another delay of 1.5 hours.
This time Mr attitude advised that delay is due to poor weather in Melbourne.
Straight out lie, Melbourne airport weather site advised of beautiful weather with very slight winds.
Not cheap now.
Looking for alternatives from now on, especially for domestic flights.
The old Tiger airlines did the same last time I came to Perth.
Is this a Perth thing?

Mad about CC verification

Actually, I'm undergoing a bad moment for credit card verification with Jetstar.
I will go to Thailand this December, looking for a cheaper flight, I had chosen to book Jetstar because it had my option when I was booking at that moment. At first, I was damn happy because it was cheap. Anyways, it's not a direct flight going to Thailand because it will have a stop over in Singapore, where it will take only six hours, and with this it was okay until I found out it will give me a total headache. For booking this flight, I asked my sister to use her credit card, if I have known it...