Jetstar Complaints

What a joke of a airline!!! Are they ever on time?!?

My partner and are got a sms 2 mins prior to arring to the airport in Bellina advising the flight will be 4 hrs late! Not only was this not cotrect as the time time changed to over 5 hours late!!! We finally land in sydney and you guessed it, we still sitting in the plane as they were not even able to sort out a parkinging bay! It's currently 10:40pm and after thos experience i will nesure i pay more to not have to go theough thos nonsense ever again! jetstar is becoming later and later.

Cancelled Flight

My husband and I recently flew to Hawaii. On the morning we were due to leave for Melbourne (12/9/15) I checked my email before we left for the airport only to find an email (sent at 11.40pm the night before) to say our flight home had been cancelled. There was no mention of another flight home. We rang the Australian office and she tried to say that we couldn't get another flight for 2 days. I explained that my husband was on heart medication and didn't have enough with us. She said that she had booked us on a flight the next day going via Sydney. She said we would receive a...

Jetstar cust serv !!!!!!????

The past 14 days ive booked 10 seats each time I have not been able to obtain boarding passes on line or sms so spent a lot ot time in Qs just now I rec travel tips sms but again no boarding pass for tomorrows flt they show no interest in helping... try working in the motor trade ans see what its like to be continually scrutinized on cust service ... GO VIRGIN

Thanks Jetstar for teaching me about customer service

As a gold Qantas frequent flyer I always try to support Australian airlines. Jetstar are cheaper so I'm willing to wear the subjectively unreasonable 'opt out add ons' that increase the booking time, and the per seat fee for booking the flight myself.

But I reckon there are a few fundamental requirements for an airline. For example:

1. After receiving my payment either book the flights or advise me that the flights cannot be booked
2. If the flights cannot be booked, offer a refund or an alternative flight
3. After agreeing to provide a refund, either do so...

Bundle Plus a rort - dont opt for it! (In fact just dont fly Jetstar)

when you go to make the date changes, which you pay the money for that privilege, it puts you on another heightened fare schedule, and does not offer the same lower fare as a 'normal' customer. Therefore you have to pay the difference. I am not asking for a refund on fare difference, but why should I pay more if same flight offered is same or cheaper!

Sydney to Brisbane Fiasco

Okay so we've all heard the stories..... I've flown with #Jetstar quite a bit without issue but when they drop the ball they drop it big time.

Booking a flight to Sydney for a weekend started ominously. The payment failed due to an "unknown issue" with the Jetstar payment system. Of course getting the money back from #jetstar takes weeks apparently ?.#wtfjetstar.
So we had to fork out more $$$ to book it again. Why can they not reverse the payment immediately ?.

Anyway, the flight down was ok and we spent the weekend in #Sydney which was nice.

We were...

Japan return for free, be very careful with the return date!

I booked a "Japan Free Return" flight departing Melbourne May 7 2016, however the online system caused me to book the return flight in the next month, I believe this was a trick.

The online system deliberately presented June 2016 dates for the return flight knowing that it would lead to mistakes so they could avoid providing the free return flight when people like me wanted to change it.

Also the online system does not show flight details on the payment page, obviously to hide any mistakes, so they can charge for changes or avoid having to provide a free return flight....

Jetstar charged me twice, refuses to help and they get to keep my money for 3 weeks.

I made a booking on Friday with plans to travel to Melbourne the week after, they charged my card which was fine but then they charged me again on Saturday!

I called their overseas 'customer service' and apparently they can't see the overcharged amount implying that I'm lying. Even if I'm right and they found out they overcharged me, it'll take 15 business days for me to get my money back...... to late to use that money for my holiday!

I call my bank and they say they can't do a reversal because the charges were on different days (well played Jetstar) they asked me to tell...

They really r horrid

Paid for two tickets my daughter decided not to fly simple wouldn't give refund didn't think they would so I have two seats ohh well. But when I tried to take daughters allotted 7kg of carry on luggage told no way. Tried to get explanation why cause hey paid for the ticket but would not give answer I cld understand so I kept asking I did not yell or swear. Then supervisor comes over & says I have upset her staff really cause I insisted on a reasonable explanation ??? Continued to request a decent explanation as to why since had bought ticket could not use for luggage. Well she got...

Do not flight Jetstar in Vietnam... ripping off customers ! super-upset about the attitude of Customer service

Jetstar sucks big time, I bought a round-trip ticket for Hanoi - Hongkong and tried to change the trip to other days 10 minutes later. There are quite a few hidden fees which are ridiculously high. I found flights to switch to at the same price with the old ones but the customer service gilrs said there are no such prices in their system... I wil need to pay extra money anyway. feel super upset, it's not about the money (extra is 800K VND, not a big deal), the CS girls could not even clearly explain what the fees are ... but the attitudes and the way Jetstar is doing biz in Vietnam. it's...

Unable to use travel voucher

If Jetstar's incompetence recently with my international flight being cancelled three days in a row wasn't bad enough, the measly $40 travel voucher to be used within 6 months on a future flight was ineligible when I came to use it for payment on upgrading an existing flight. Not surprisingly, the voucher can’t be used for a refund on already paid money either.

Unauthorised Transaction on credit card

We had made a booking online, when I was at the payment page I had a travel voucher to use, so I entered the voucher number which gave no error to say it would not acceptable, then because the flight total was $16.00 over the voucher value I entered by credit card details to pay for the balance. 2 days later I checked my credit card to find that JS had charged my credit card for the full amount of the flights, and didn't take up the voucher. Once again JS ERROR is not fixed. and I still have not received a refund. for their UNAUTHORISED TRANSACTION. OVERCHARGED. Still not refunded...

Daniel Poll

Took a flight from Melb to Hobart return on the same day as I was attending a football match on Sat. August 15, 2015. Flight back to Melb was supposed to be at 9.10pm. Boarded, told there is a mechanical issue. 9.39pm, told it was fixed and it would be 10-15 mins for the paperwork to be completed then we take off. No problem, we thought as these things can happen and safety paramount.

10.05pm, paperwork done but crew have worked too may hours so everyone had to get off, stand in line at check in and get boarding passes for the re-scheduled flight at 10am the next day. They also...

worst customer service not humane

I was notified 8pm the night before 6.20am flight from adelaide to melbourne on aug 9th 2015 via sms that my flight was cancelled , which was linked to my international flight same day to phuket. After 1hr wait on hold with jetstar i was told they could not get me on any flight that day even with other carrier and i had to make alternative arrangement to get to melbourne to board my 2.45pm flight from melbourne to phuket. In frustration and panic that my first carefully planned overseas holiday off 6 month wait was looking at not happening, massive expense, time off work, i desperately...

$1700.00 to change flight

My daughter booked a flight through Jetstar and as I cannot fly on those dates due to work commitments I asked to change flights and yes Jetstar can do this at a cost of $1700.00 which I simply cannot afford my daughter who booked is only fifteen and she got excited about the cheap 109.00 fares to bali is there someone at Jetstar who I can contact . i thought you had twenty four hours to change flights?

Keep you in the dark

Finally I could watch the sunrise from my window seat and then the window blacked out for 4 hours. I was unable to to lighten it as the controller beside me was disabled until 10am. Is this some new form of crowd control akin to battery hens where day and night is totally controlled? Think I have a right to look out of my window seat if I so choose.

Worst flight / service on a flight to date...

Allow me to share what I've just emailed Jetstar: This was the worst international flight and service I and many others no doubt have experienced. Many on board said they would never fly with Jetstar again. Not only was it unexpectedly cancelled (not once, but twice) resulting in flying some three (3) days after my original flight should have, no real explanation or apology was given. This entire situation was made worse by 1) having to walk from the terminal to the plane at Narita in a storm resulting in being drenched by the time everyone had actually boarded - no umbrellas available...

Jetstar Credit Card

There is nowhere online to change your address. So I sent them a letter to update my address.
The letter had my name, date of birth, email address, phone number, old address and new address. It was signed. I sent that over 3 weeks ago - and today I get 2 missed calls from them. Turns out that they still had to call me (from Manila) and I then had to identify myself with Full name, date of birth, email address, mothers maiden name - and then I said - ENOUGH! They wanted to know my phone number or credit limit on the card as well. All I wanted to do was get my address changed -...

Assist cabin crew TRAP

After agreeing to 'assist cabin crew if required' by ticking the box on the screen at the boarding pass kiosk, I was again asked the same question just before boarding.
I replied 'No worries, Cobber' and began to walk down the loading ramp, however, I was shortly ORDERED to 'Come back here' by some officious little creep named 'BANKS'.
Banks then snappily repeated ' Do you agree to assist cabin crew if required to do so?'
I told him I'd already agreed to do this and had also ticked the box at the kiosk.
Well this seemingly wasn't good enough and so he barked;...

Run for your baggage

Dear Jetstar,
Your pilots have always got me to my destination quickly and safely. Your cabin crew have always treated me professionally and courteously. Your Sydney staff have always given me great service with a smile – even helped me above and beyond. Your Adelaide ground staff on the other hand …
What is with your Adelaide ground staff?
Minutes before I was due to board my flight from Adelaide to Sydney, a cabin baggage nazi singled me out for my cabin baggage (a small wheeled bag and a laptop bag) to be weighed. My baggage was found to be overweight. I was told...

Volcanic Ash is just an excuss to profit

how come all other airlines are still landing and departing Denpsar except Australian AIrlines? why if the wind blows the opposite way from Australia do they use the excuse the winds are blowing in the wrong way, its all hog wash,

the south east monsoon is blowing south east, away from Australia towards Asia yet all other airlines are stil Landing and taking of why?

i just asked for a refund but was told i can only get a coupon to the value of the flight that must be used in six months and must be on the same type of fair, whatever that means?

now if i was a greedy...