Mel - Newcastle, we arrive an I see my almost new samsonite hardshell is now held closed with JETdisaSTAR tape. Looks like they smashed the closing latches off in Melbourne (two latches, including the combination lock - gone, missing, only little pieces left ). Before they are are even willing to help, they want me to jump through the hoops, I must get two repair quotes, I'm in Newcastle for goodness sake, how the hell would I know where to go. I did try, no luck. I asked JETdisaSTAR and their call center in Manila ( yes, it's out sourced as well) tells me to call a shop in Brisbane.