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Jetstar Complaints

  • JETSCAM

    Jackie Duong

    So basically two friends and I decided to go on a trip to Queensland. Circumstances changed, and two weren't able to go, so I found another person willing to go with me on the trip, thinking it would be a simple $50 name change fee. But noooooo.

  • Hopeless

    Brenton Hales

    I flew from Melbourne to Adelaide. Pretty straightforward. Arrived in Adelaide NO luggage. Spoke to the Jetstar ground crew and he couldnt have been more non caring if thats possible. Anyway after several phone calls and emails Jetstar responded with "your bag has arrived and we'll deliver it tomorrow" Didnt arrive. Next day " your bag will be delivered today" and it did. Completely wrecked. My $600 Leather bag was ruined with a broken strap scratched all over and the tag holder broken.

  • THE PEACFULNESS OF BALI.......CUT SHORT BY JETSTAR!

    Gary May

    Following on from my first post (if you haven't read, I was due to spend Xmas & NYE visiting my Mum for my first trip to Oz, but had to cancel my plans due to starting a new job) so part of my trip was to visit the peacful island of Bali and get in touch with my spiritual side......but thanks to Jetscar I now need to book a buddhist retreat after pulling my hair out!

  • HOW IS JET-SCAR STILL IN BUSINESS???? PLEASE STOP USING THEM SO THEY GO BUST

    Gary May

    I was booked on a trip to Oz for the first time to visit my Mum and we were due to spend Xmas in Perth and then fly to Cairns for New Year. Unfortunately due to me starting a new job I had to cancel my plans and miss my trip. Luckily my flights from England to Australia were booked through Emirates - who are a reliable reputable company and they have given me full refunds for these.

  • ANDREW HILL

    Andrew Hill

    Fly Jetstar with the cheapest price and no customer service . My reaction to that is DON'T UNDER ANY CONDITIONS FLY JETSTAR. This is our horror story so you can make up your mind for yourself.

  • Cancelled flight

    Joe Rodriguez

    Jet Star, what a nightmare. I thought I would share my experience with you all in case you’re thinking of booking a flight with them. I received an email informing me my flight had been cancelled, no big deal I thought, if you fly a lot it’s bound to happen, what happened next though I was not prepared for.

  • Increase Fares While on 2h Hold

    Jason Tabrett

    I read a story on here during the week about a man querying his flight fares and after a long hold they changed the fares online so he would have to book over the phone where the price had been fixed in with a large booking fee. I've never had problems with Jetstar itself just the call centre and experienced it myself just now.

  • The Great Card Fee RIP OFF, choose an honest option instead (any other option)

    David Lee_2

    How can Jetstar justify charging $8.50 per person per sector on a booking for a debit/credit card processing fee..
    from their site:
    "A Booking and Service Fee of $8.50 per passenger, per domestic flight applies"

    I know that POLI and Direct Deposit and god forbid a Jetstar Mastercard has no fees but :
    Banks do not charge retailers for using a Debit Card and typically charge 1% of the amount for a Credit Card transaction.

    $39 flight x 2 legs = $78 Credit Card fee $17, total $95 to pay. Disgusting when the bank will charge them less than a $1 or nothing at all for this transaction.

  • It has been a nightmare, I am surprise they still in business!

    Morne Grundlingh

    It has been a nightmare, I am surprise they still in business!

  • Lied about upgrading.

    Rosie Sparkles

    We travelled with Jetstar over the weekend . After a good flight from phuket we needed to catch a connecting flight from Singapore (Changi airport) to Melbourne with a 6 hour stop over.
    At Changi airport after 5 hours we found out we were delayed another 6 hours. So our flight would leave at 0130. Having been up since 5AM we were a bit upset, however the delay was due to the weather so nothing to be done about it.The staff gave us a refreshment voucher worth $8 and sent us on our way to wait.

  • Inept Staff..

    Frank Ster

    Flying from Perth to Singapore the flight was delayed 2 hours.
    After an hour and the passengers getting a bit toey we get told that the plane cannot take off using the allocated runway because it is too heavy (The long runaway was out of service?) and that they will offload the passengers who are not transiting baggage. I informed the Jetstar "lady" that I would be going across the bridge into Johor Bahru Malaysia so I needed my luggage.
    Got to Singapore and of course no luggage. I was told that they would forward it to my address in Johor.
    Gave them my details and contact number there.

  • Useless waste of air.

    Paul Gerrard

    Jetstar have endlessly chosen to change my daughters schoolies flights. Then cancelled. And turned six girls age 17/18 on the street with no suggestion help or assistance. Come back tomorrow. They have no money. They can't afford a hotel and can't stay at the airport.
    Better off walking. Jetstar and just one step ahead of Malaysian.
    No responsibility. No care. No customers. Mo money for maintenance.

    Chose another airline. Or a train. This joke is run by a failed Irish that who has crippled our country. Jetstar is crap.

  • The unbelievable Jetstar

    Inna Hudaya

    I fly from Bandung to Singapore by Air Asia QZ 361 on Nov 9 2014 and connecting flight to Phuket by Jetstar 3K 537 (PNR D8VC2M). Once i arrived at Changi Airport i went to Jetstar transfer desk and ask if i should get my luggage from Air Asia and re-checkin. The Jetstar lady said that they will take care the luggage and i can go straight to the gate. And when i arrived in Phuket airport, my luggage never arrived. Poor staff at Phuket Lost and Found.

  • safety or revenue

    Adrian Mealor

    Hi all, was at melb airport the other day when the lady in front of me had more than the 4kg cabin baggage allowance.. in order to annoy the jetstar baggage person I asked if I could include my small bag to the ladies then divide the total weight by 2..

    I then asked the lovely jetstar bitch if the whole reason for this crack down was safety. Why do u charge for the exces then allow it to be carried on board. Surely if 4kg was for safety reasons all in excess of 4 kgs would be placed in the baggage hold where it is safe..

    she couldnt answer me..

  • 4 Minutes Late for Checkin

    Charles Buchanan

    I had a flight booked for me departing at 8:05am.
    I left home at 6:45am, but got stuck in Motorway Traffic and then on Johns road, by the time I got into the Airport and attempted to check in it was 7:39.

    The machine printed out a Ticket that stated "This is not a boarding pass, take it to the service desk"
    So I take it to the check in counter and they tell me that its too late and that I will have pay extra and get the next flight over 2 hours later.

  • TECHNICAL FAULTS - ONLINE FAULTS FOLLOWED BY CUSTOMER COMPLAINTS!

    Nadine Brown

    BUYER BEWARE .... after spending a week trying to book flights to Bali online (session continually timed out), finally booked but the problems didn't end there .... due to a technical fault (n yes Jetstar admitted it was their fault) - when my email came through I was booked a week EARLIER, had been charged for 1 seat selection (why would I select only 1 when 2 travelling) which I had not booked I phoned to get Jetstar to correct their fault ...

  • Stunned at the lack of interest or care.

    Mark Ainscough

    Jetstar you have failed on five major accounts:
    1) Failed to notify us the the flight was cancelled.
    2) Failed to have any representation at Denpasar International.
    3) Failed to respond in a reasonable length of time.
    4) Failed to respond within the promised fifteen days.
    5) Failed to offer reasonable compensation following my phone call, second letter of explanation and third written complaint.

    We had paid for two seats on Jetstar Flight VF242, Denpasar to Singapore and adjoining flights 3K535 from Singapore to Phuket. Our Booking Reference is DF1PFX.

  • Stunned at the lack of interest or care.

    Mark Ainscough

    Jetstar you have failed on five major accounts:
    1) Failed to notify us the the flight was cancelled.
    2) Failed to have any representation at Denpasar International.
    3) Failed to respond in a reasonable length of time.
    4) Failed to respond within the promised fifteen days.
    5) Failed to offer reasonable compensation following my phone call, second letter of explanation and third written complaint.

    We had paid for two seats on Jetstar Flight VF242, Denpasar to Singapore and adjoining flights 3K535 from Singapore to Phuket. Our Booking Reference is DF1PFX.

  • How hard is it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Kent Fisher

    For fucks sake,how hard can it be to get your shit together Jetfuck.
    For the umteenth time we have been left sitting in the Launnie airport for a regular commute to melb.
    Everyone else in Australia is being forced into compliance ,WHY THE FUCK CANT YOU USELESS PRICKS!!!!!!!!!!!!!!!
    How about some serious competition in this country.
    We get a new airline and then they calude and fuck me up goes the price again!!!!!!!
    Hey,AIR NEW ZEALAND,how about putting a run on from Tassie to Melb,you would clean it up.
    The planes are ALWAYS full ,how about some reliability of service.

  • cancelled at last minute left us stranded in foreign country

    Brian Tennant

    thanks a lot jetstar
    posted this on their fb site but i am sure they dont give a rats ase,

  • class action about fees

    Adrian Mealor

    Hi everyone, booked 2 flights between melb and launceston , each flight cost 49 dollars plus jetstars expensive charges .. I had to change the flights and went online and found 2 new flight , also 49 dollars each. Went to change them to find the alteration fees were 100 dollars..

    Now I remember when we all complained about banks and there excessive fees, how about some lawyers work out how we can launch a class action concerning jetstar's excessive fees

    in the meantime dont fly..

  • Lots Bags - 1 week ago, no contact

    Cam Lock

    Jetstar lost my bags, promised to cover costs during interim period. Only problem is I can only email them for compensation, their trick is, they just don't reply, been waiting a week now.

    Contact center tell me there's no update, i have to demand they ask baggage services, who don't update their system... i sometimes find out little bits of info from them, re: last scanned destination.. but they always say 'we'll call you'... which they don't.

  • Rip off and terrible customer service

    Gary Lok

    I call the customer service line to inquire about changes to my flight to which I'm greeted by Justine. I ask about changing the flight times and rerouting my ticket. She tries to work on the reroute and tells me that I would need to upgrade my flights for NZD$522 so I respond that it's only NZD$400+ to book new flights, why is it more expensive? I then proceed to inform her that Jetstar has already overcharged me 4x (NZD$1740) whilst only sending me 1 confirmation so how does this happen?

  • Flight canceled at least 3 days

    Sissy Ar

    My boyfriend and I booked a Jetstar flight from Bangkok to Singapore which was due to fly out on 7 November at 9.15am. We booked and paid for this flight on 20 October. I have paid via credit card for fare on this flight . 1,899 baht per seat. But on 4 November (3days before this flight). I received email and SMS cancel this flight and let me get back to the "customer service" to change the flight. She has recommended that we switch to the next flight on 1.30pm at a lower price on flights that we booked earlier as 400 baht per seat.

  • pissed off travellers

    Dave Ces Gamble

    Myself and 6 other fellow travellers were due to fly out of Sydney to Phuket on the 13th October 2014, I receive a text early that morning to say our flight was delayed 24hrs, no explanation was given. My kids we devastated, as this was their fist trip overseas and had been waiting 6 months for this day to arrive. We had to contact our hotel and advise them of the situation, what a nightmare.