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Jetstar Complaints

  • Flights Cancelled 75% of the Time!

    Douglas Peepers

    Travelled to Bali 4 times in 2yrs now in Jetstar Business Class. The first time we flew so far is the ONLY time our flights have not been cancelled. The following 3 times in a row Jetstar have cancelled the flights and left everyone scrambling for additional accommodation, OR you just lose your prepaid accommodation for the nights that Jetstar don't get you there!

    AVOID them at all costs!!

  • EXCESS BAGGAGE CHARGE FOR BY MISTAKE AND NO REFUND WHEN REQUESTED

    Matthew Byron

    My wife and I were treated by the baggage check-in operator at the Townsville Airport on Monday 2nd March 2015 for our cabin baggage being supposedly overweight.

    Before leaving home we weighed our one bag to be checked in at 17kg.

    When my wife and I went to check in our baggage at the airport the bag weighed in at 21Kg - When was the scale last calibrated!

    The young gentleman (who's name I did not get) who was serving us then requested to weigh all our carry on luggage, including my wife's small hand bag.

  • Security Risk Your Kidding Me

    Brenton Hales

    On Saturday the 7th of March I flew from Adelaide to Sydney along with my wife my son and my 5 month pregnant daughter in law to get our connecting flight to Thailand. On arrival into Sydney we went to pick up our luggage from the Jetstar carousel and out came my daughter in laws bag smashed beyond repair. I then went and spoke to the Jetstar baggage complaints area and was told in no uncertain terms to show me the bag and also Im getting my manager as well. For what reason I dont know.

  • luggage fee

    Elvis Richardson

    I caught a Jetstar flight last Thursday from Melb to Hobart - gate 27 flight info kept changing confusing many passengers - then it was announced the flight to Hobart would be boarding - and as people approached the entrance passengers carry on bags were weighed including handbags. If over 7kg total they were ushered over to another counter to pay a $50 fine and offending bag was added to checked baggage. This only applied to the first quarter of the passengers - including myself - as then the weighing machine was removed as the staff member went to attend to something else.

  • Class action lawsuit fundraiser

    Joomla Webhoster

    Hi guys,

    after I expedience a nightmare trip and find this website. I can see I am not alone and its about time to stop this. Consumers have rights and there a kicked by Jetstar over and over again.

    Therefor I propose a class action lawsuit and like to see with this post if there are more guys out there to would support this action. It there is a great response I will start a class action lawsuit fundraiser so force Jetstar the change there behavior.

  • JETSTAR TOLD US OUR FLIGHT WAS CANCELLED THEN WE FOUND OUT IT WASN'T

    Teighan Toth

    Ok so I have been a loyal customer of Jetstar's for the past couple of years despite people bagging them out, they were so much cheaper than Qantas and Virgin and also they are the only carrier to fly direct from Townsville to Melbourne. Well this trip turned out to be the most expensive trip ever!

  • JETSTAR RIPPED US OFF AND COST US THOUSANDS!!!!

    Lou Lou

    So.. On 22rd feb my partner and i had planned to fly domestic to Auckland from Christchurch, Our flight was at 2.45pm, from home we tried to check in through the app and the website (as we only had carry on bags). The response from both the Jetstar App and their website, was 'Error please try again.' We tried and same thing over and over.. So we left and headed to the airport.. After the crazy traffic with taxis and dropoffs etc we arrived at 1.55pm and proceeded straight to the kiosk to check in. Kiosk also responded with us 'Error please try again.' So again, we gave it another go..

  • Cancelled Flight

    Paul Gardner

    So get into Singapore on time,24/02/2015 11.30 pm look up at the departure board jetstar Singapore- Perth cancelled mmmmm head to the counter, people not happy, lots of nothing happening,not like me I go straight to the front of the line and calmly ask the staff, do you have a plan? She replays a plane ? I reply I know you don't have a plane a PLAN ? Sorry no plan, you might get a flight today mayb tomorrow we will put you up In a hotel, I said fine as long as we are kept informed.

  • Jetstar have a formalised response letter for all complaints and they accidentally sent it to me

    Wendy Green

    Another cancelled flight, and they just 'don't care'
    My partner decided it would be a lovely surprise for me if he took me away for the weekend! He's not very techno, so he decided to make his bookings with an Travel Agent, to play it safe!
    He surprises me on the Friday and says we are off to Melbourne on the 2.45pm flight! Yippee! all good.

  • Most unpleasant Travel

    Jon Twk

    Me and my wife plus my 2 infants was suppose to travel on 24 Feb 2015 on flight 3K 513. We arrive and check in 2 hours early and got our boarding pass and proceed to the boarding gate waiting to board the flight. We waited there and then i received a call from Jetstar staff asking me where i am? I told her Gate C 16. And ask me why was i doing there when the gate was at D 48. Then how come my boarding pass was stated C16. So we miss the flight and Jetstar was cool enough to move me and my family to the next available flight.

  • Incident / Mishandling to proceed check-in & missed flight (3K582)

    Nyunt Lin Aung

    On 23-Feb-15, I was posted for Jetstar Asia Flight no. 3K582 from Yangon International airport to Singapore Changi Airport at 11:45 am.
    ============================================================================
    Incident/ mishandling to customers as below.

  • NOT A HAPPY CUSTOMER

    Dale Blake

    Well I thought I would tell you a tragic Jetstar story. My daughter and son-in-law are going to Hawaii on July 16 till July 25 and they invited my wife and I to tag along with them on this special deal that Jetstar were offering. I have just had a relapse with my leukemia and I start my treatment end of March and they thought it would be good idea for me to have a holiday during my treatment. I said yes go ahead and book it. My son-in-law went online and booked our flights and told me to pay for them through direct debit from my bank so you don't incur a fee.

  • Never fly Jetstar from Sydney to Melbourne!

    Muhammad Omarjee

    Never fly Jetstar from Sydney to Melbourne.

    Jetstar ran my domestic flight from the INTERNATIONAL terminal. This meant I went through all the passport control, security and customs baggage control that you normally go through on an international flight.

    I had to go through all these control points both at my point of departure (Sydney) and my point of arrival (Melbourne).

  • The worst case of customer service denying a disabled passenger wheelchair and rude customer staff telling " Leave airport - we need to close counter "

    Nihar Shah

    The most pathetic and disgusting customer service experience at Melbourne International Airport last night. The customer services team and the ground operational staff is a disgrace. Never again travel with Jetstar. Inspite of speaking with " David " from their customer service center after requesting a wheelchair for a disabled passenger, there was none provided. Inspite of the staff watching a disabled passenger struggling to walk, they did not offer any assistance. On reaching the gate the person at the counter did not let us enter the gate as he would have to do the paperwork again.

  • The worst case of customer service denying a disabled passenger wheelchair and rude customer staff telling " Leave airport - we need to close counter "

    Nihar Shah

    The most pathetic and disgusting customer service experience at Melbourne International Airport last night. The customer services team and the ground operational staff is a disgrace. Never again travel with Jetstar. Inspite of speaking with " David " from their customer service center after requesting a wheelchair for a disabled passenger, there was none provided. Inspite of the staff watching a disabled passenger struggling to walk, they did not offer any assistance. On reaching the gate the person at the counter did not let us enter the gate as he would have to do the paperwork again.

  • Surprise! Charged for bag going home but not when I left

    Dawn Johnson

    I actually booked my flight from Okinawa Japan to Tokyo and left Okinawa with no problem taking my small suitcase as a carryon. When I arrived at narita to go back to Okinawa the checkin terminal would not give me a boarding pass and told me to see an agent. The representative started talking about checking a bag, I told her it wasn't necessary I have the same bag I came from Okinawa and did not have to check it 2 days prior. She told me I had to weigh both my purse and carryon and they had to be less than 7kg together! No airline weighs a purse except these people.

  • I will never fly Jetstar again

    Ken Anderberg

    It all went downhill once I checked it in Singapore. This airline charges for your first checked bag - for both legs of a round trip. My fare was only $150 but my fare for one suitcase was $100. When I showed my displeasure, I was asked if I wanted to pay the fee. "What choice do I have?" I snapped back. But I was assured the fee of $50 would be for both ways and was told to keep the receipt to show when I checked in for my return flight. They either lied or didn't know their own airline's procedures.

  • Jetstar web site is a fraud

    Jia Wei

    I tried to book a ticket through jetstar web site with my credit card on 13 Dec 2014.
    At the end of my booking, i was prompted by the system that it decline my credit card details and void the booking.
    So i redo the booking again with another credit card (issue by another bank). and again at the end of my booking, i got rejected with the reasoning.
    I give up after that.
    I got a shock when i recevied my credit card statements. Jetstar charges both of my rejected bookings.

  • Follow up to my story

    AnnMaree Zamp

    Case ID CAS-1207915-THQV50Jetstar.com

    Dear Ms. Hrdlicka, Chief Executive Officer of JetStar,

    You and I both know every airline has a person who supposedly has a Master of Public Relations degree or better. Hopefully they are responsible for implementing strategic plans in keeping up with some high service standard at airport facilities and amenities, throughout the terminal.

  • Poor customer experience. Jetstar unreliable and do not care about customers.

    Vien Huu Tran

    August 2014 we booked our fares (Aus-Singapore-Aus)
    We waited and Jetstar was happy to take our money quickly and provide confirmation of booked flights.

    We then started searching for accommodation to plan our 10 year anniversary trip.

    Since our booking Jetstar has made a few flight changes and expected us to accept the. Which we did as the changes were in relation to same day time changes.

  • Snow storm stranded and treated despicably.

    Nicole Capel

    Jan 17 we had an approx. 5 pm flight with Jetstar to Osaka from Sapporo. There was a violent snow storm occurring. The plane was delayed for two hours. We were told to go away and return at 7p.m. We did this to be told to remain in the waiting area until further notice as they were checking on conditions and whether the plane was to be further delayed. Two hours later we were further instructed to wait. There was no food available and a drink dispenser. One hour later at 10 pm they announced the plane had been canceled and that we had to collect our bags. By 11.00 we had our luggage.

  • Do they reply to emails?

    Lia Roof

    I have emailed the first address in the list of addresses but they are yet to reply, I'm wondering if there are any other avenues to getting a refund or which email is best to use? Thanks in advance.

  • Still waiting

    Lorraine Oakley

    How hard is it to ring a customer a call reguarding a wheelchair which a customer needs at a airport. We have been waiting for Jetstar to ring since December 2014 for a flight in March 2015. I made the booking for my sister and forgot to put down for a wheelchair assistance. It might be only the little things that make a difference, Jetstar for a company that so many people are discouraged by.

  • First and Last time we fly Jetstar.

    AnnMaree Zamp

    Dear Jayne Hrdlicka, Jetstar Group CEO,

  • Jetstar discriminates against Sydney travellers

    Michael Jakob

    I have been through this a number of times with Jetstar but simply get back fob off emails. I once even got a free flight....which I refused to accept out of principle.

    Jetstar often sells flights out of Melbourne considerably cheaper than the same flight out of Sydney. Sometimes it omits offers for Sydney customers altogether.