Jetstar Complaints


I travel regularly from Auckland to Australia but I've never had this experience before.
I booked return economy flights from Auckland to Melbourne. Jetstar contacted me 2 weeks later to advise both my flights had been re-scheduled. There were only 2 options for the flights to Melbourne. Option 1 - I had to take a day off work (at my expense) or Option 2 - I would arrive after the event that I was travelling for. Both options are ridiculous but Jetstar confirmed that was the best they could do. I requested 100% refund due to their re-scheduling. I now realise they have refunded...

TERIFYING EXPERIENCE!Not only cancel frequently,but also delay flight

Don't fucking fly with jetstar !!! They are nonsense. And they don't take any responsibilities of their mistake and they will simply push it to their customers.. Trust me I'll never ever take jetstar again .rather spend extra bucks for other airlines. PS: jetstar should read the complaints online man, don't be neglected those customers' well-intentioned. You really need to improve everythings.

"9 hour Delay" followed by Reschedule followed by CANCELLED nightmare

Just because you can buy cheap air tickets going to Tokyo, does not mean you should by any means. After all the stuff around I would of been more then happy to pay the 3x more with a decent airline like Cathay Pacific or Singapore.

We were informed via email the night before a 7am bus to the airport for a midday flight, that the flight had been delayed. The email did not share any type of how long the delay would be or when the delay would happen. You would assume a delay would be afew hours. However, after a phone call to Jetstar and the stuff around that they did not want to tell...

excess baggage....

I was flying from singapore to manila. My handbag and my overhead luggage is just merely 9kg. The counter staff ask me to pay 60 dollars and start bargaining with me for 50 dollars is ok. Anyway I told them I can trow my luggage away and just have to tuck it in all those clothes in my small bag. Finally I have decided to trow my luggage. As im very hungry bcoz I decided to fly after work the counter staff ask me where im going I told them I want to have a quick french fries at mcdonald. RIDICULOUS SHE WANTS TO IMPOUND MY BOARDING PASS BCOZ SHE THINKS I GONNA TAKE BACK MY TROWN LUGGAGE....

Gold Coast to Sydney 7 am flight cancelled ... again!

Gold Coast to Sydney 7 am flight cancelled ... again!
Two 7 am flights that I have been booked in three weeks have suffered from "engineering issues" and were cancelled at very short notice. Probably others too I suspect! $294 replacement ticket on Virgin, then another 45 minutes on phone to get my original fare refunded. Get a better mechanic or get out of the game Jetstar!

Double standards

I hate having to use this airline.

It annoys the hell out of me seeing people carrying on huge pieces of luggage and nothing is said,yet I have copped a fine for being 2kgs over in a little case.SOUR GRAPES,DAMN RIGHT.
Just pay the extra and use someone else .This is sent from jq744. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Don't fly Jetstar don't fly Jetstar don't fly jetstar

Complete disrespect to customers/ Horrendous service

Hi Jetstar,
You lost me as a customer. Thanks to the poor service and condescending manner of your service desk staff at Sydney airport. I missed my flight by 3 minutes due to unfortunate circumstances. They closed the gate despite I told them on the phone at 8.02pm that I had passed security screen and would be there in a few minutes. The departure time was 8.15pm and I was there at the gate at 8.06pm only to see the closed gate and no staff around.
The girl at your service desk offered me to pay $50 change fee or full price for a new ticket if I argue with her. I calmly asked...

A Positive Story!

I had reason to change my flights. I had booked to see a friend who was dying but had to cancel my trip at short notice but did not know what dates to change it to as I did not have a funeral date. As most of these complaints highlight, the Phillipines call centre just work off rote with no idea how to be creative or do anything outside of the "rules". They wanted me to pay change fees twice. I found a way to escalate this issue to Jetstar Melbourne and they have been most helpful in allowing me to change the flight without double penalties. There is a way you see and the outcome in this...

JETSTAR LIE ! Lost bag delayed flight obnoxious ground staff

I have made 107 flights THIS YEAR never a problem or issue - this my first (and last) Jestar fight of the year.

Checked in Adelaide hand luggage only. It was overweight, but with laptop out it was fine.
I had paid for luggage etc being a maxi ticket
Told the ground staff Adelaide that i don't trust jetstar to look after my belongings, as i also had valuable equipment in my hand luggage (approx $3000)

They scrawled on my boarding pass - refused to check in, check weight. I said i have fragile equipment, they could not care less.. told me we won't take any...

Still waiting!!!

We were suppose to fly out sat 9/5 we were advised by email that our flight scheduled for 8;30 was delayed to 12;45 we were going down there for wedding taking place at 1pm clearly we could not make this we immediately called Jetstar to see if we could get an alternative flight from euchre Sunshine Coast or Brusbsne we were advised there were no other flights as we could not make it to the event we cancelled our flight we later checked Brisbane and Sunshine Coast flights too see that there were several other flights still going and available despite earlier being told there were no flights...

Japanese Disabled Man Denied Boarding of Jetstar Flight, Spends Night in Airport

Not on English news yet so sharing here:

May 21, 2015 – Born with cerebral palsy and unable to walk, Kenichi Okubo of Hyogo, Japan, was denied boarding his flight by Jetstar and forced to spend the night in the airport. He and his lawyer say he is the victim of discrimination based on his disability and his human rights were violated.

Last summer, Okubo took Jetstar from Fukuoka to Bangkok on a business trip. Two weeks later, he went to the airport, passed through baggage check and security, but was denied boarding the plane at the gate.



Please beware of Jetstar's card fees. A few days ago I booked a flight from kuala lumpur to singapore
which was around $65 usd. Towards the end, while making the payments, their credit card charge
of $12 suddenly appeared. This is way too much for a service fee....

An absolute ripoff, please don't be fooled by their offers. That's almost 20% of my flight total...
On jetstar's website, they state "A Booking and Service Fee of $8.50AUD per passenger per domestic flight and $8.50-$12.50 per passenger per international flight applies for bookings completed with any...

The "nothing i can do, out of our control" company

On march 30th 2015, i was at AyersRock, Australia (close to Uluru mountain, in the center). I was waiting at the hôtel for the shuttle to bring me to the airport. It was noon. 30 minutes passed the shuttle time, we were told that the flight was canceled... No advice from JetStar... The reason was bad weather in Sydney. The flight was scheduled to be at 13:20 that day... On my side, i had to be in Sydney on march 31st to take my prepaid home trip in Canada... JetStar customer service is very poor. Employees are very respectfull, but their talking is parrot like:" There is nothing...

A new low.

Our 92 year old friend flew by herself on Jetstar for the first time. She travels happily alone, but at 92 years of age this was her first domestic airlines flight within Australia. Her hand luggage was 2 kilos over the limit and they hit her with a $50 on the spot surcharge. No discretion, no explanation, no options for her to leave stuff behind. 92 years of age and even then Jetstar staff couldn't see she needed a little extra help. She only weighs about 40 kilos herself, so what was an extra 2 kg compared with the weight of most other passengers! She came off the plane swearing never to...

It's a trap!!!

This airline is one of the worst airlines flying at the moment. They canceled my flight from Brisbane to Sydney on May 4th for some engineering issue 2 days earlier. I had to make some time to ring their help desk. As usual the solution was to fly from Gold Coast. When I asked them how do I get to Gold Coast at 615am from Brisbane, they were clueless and stated that it is my problem. The next option is to fly 1 hour later from Brisbane. Once again it was not as issue for Jetstar. It is only 1 hour of your time. I told them both option does not work for me. They said they can...

Baggage problem

Posting this for my daughter...
As useless as a lamppost on the side of the street & nowhere near as bright! Just like insurance companies.. They are only as good as your claim. Well jetstar might be cheap, but they are not
worth it. I am all for saving money but as soon as things go wrong you don't want to be dealing with them. And this isn't the first time they have shown their absolute LACK of caring. On my jetstar flight from Mackay to Brisbane for some unknown reason they would not allow any 'check in' luggage. But it's ok, we will get it to you tomorrow they said. The...

lost baggage!

Jetstar is disgusting me!
They lost my baggage in Singapore the 27th of April on a flight direct to Bangkok. Bangkok airport is being so nice and i'm really appreciating the way they're working but I can't say the same about Jetstar. I'm still waiting for an answer from them. They still don't know where my baggage is!!!
The hostel where I was in Bangkok called the airport everyday. I couldn't because I've got an Australian number and an Italian but I was in Thailand.. now I'm back to Italy so it's quite complicated to contact them!
In that baggage I've got all of my...

Delayed bags for every passenger

I flew Jetstar JQ 419 on Tuesday 21st april 2015, in the middle of that severe storm. Due to high winds they were unable to open the cargo doors and retrieve our bags that day. This I understand, and everyone was willing to accommodate this inconvenience. However it has now been 72 hours and my bags have not yet been delivered, and Jetstar cannot tell me where they are or when they will arrive. As it is now Friday 5pm, I guess it will now be next week sometime. I am missing my glasses, my car keys, my computer, important medication and my daughters pram. Not to mention my bag was full of...

Magical disappearing price trick

Buyer beware when buying tickets on Jetstar Airlines website. Imagine filling your car with fuel and when you went to pay for it the price had over doubled in time you were at the pump. You would not stand for it. But that's exactly what Jester Airlines does.

Yesterday I selected a flight to Brisbane from Melbourne for $69. A good deal so I started the process to buy went through all the options that adds 5 minutes to the process. All the time the side panel showed the price at $69 despite all the airline's attempts to increase the price of tickets with extras.

Finally I...

Family Christmas/NY nightmare

I was due for a family Christmas/new year’s trip to Lombok December 2014. I will take credit for some of the miscommunication, but all in all I was extremely displeased with the feedback and “service” provided to me.

I’m 22 and have a Dutch passport, unfortunately this was a 2/3 days off the 6 month validity. I’m not much of a traveller due financial commitments and my family and I weren’t fully sure about the processes/policies. We called Jet star 3 times before our trip and was advised by THREE different jet star workers (explaining the whole situation of our passport months...

Absolute disgust and disgrace

RE: Complaint of Jetstar’s Service, Operations and sheer obvious disrespect for the customer and a lack of respect for Passenger Privacy

To Whom It May Concern,

I would like to complain to Jetstar about Jetstar as a whole. This is not going to pretty or gentle, but it will be direct and honest.

Firstly, we (my wife, son (9 years old) and I) booked flights to Melbourne from Hobart on Thursday April 16th 2015. Although the online booking process for my wife and I was smooth – as it went through Flight Centre – the booking of my...

Extortionate excess baggage fee!

Angry doesn't even cut how I feel about Jetstar.

I purposely bought a small cabin carry on case (Size: 52cm x 32cm x 26.5cm) to fit in with airlines guidelines and so that I don't take a bag oversized bags onto a plane! So tell me why other customers don't comply to your sizing requirements and take two large bags into the cabin BUT I had to pay an extortionate rate of $50 to put this case in the hull of the plane??

I can ill afford this amount!

I went to great lengths to ensure I was carrying the correct bag size and a very small purse. I was also told that I could...

3 mins late

I have travelled with Jetstar several times over last year and I am always punctual and usually check in online. Over this time they have been over 30 minutes late more than half of the time but I have never complained as I understand they are a budget airline and sometimes it is out of their control. Although, there is only so many times you be delayed before you start to question whether the company will ever have an on time fight so why should I waste my time at the airport? Yesterday, through unfortunate events I was 3 mins to checking in, even though I didn't have any baggage and...

JetStar - A Great Service???

If you like hiking out to the plane on the hot tarmac, even if disabled - By all means fly JetStar.
If you like gate agents who could care less if you drop dead in front of them - By all means fly JetStar.
If you like having to retrieve your luggage from baggage claim just to recheck it in for a continuing flight - By all means fly JetStar.
If you like paying exorbitant excess baggage fees - By all means fly JetStar.

We (4 of us) traveled to Australia from the US to see the sights of Australia. The four of us was packed for a six week holiday. We were shocked to...