Latest Complaints

Lack of maintenance

Good Morning,

We were advised 29th May 2016 that flight JQ352 would be departing 10.05am as agreed with booking. We were then notified at 8.22am 31st May 2016 that out flight would now be arriving 11.30am

This delay was due to an internal issue with no capable engineers being......Read Complaint

Very Bad Customer Service

Jetstar Staff treat customers like cattle, no kindness, very bossy, no listening to customers, no chance to explain anything, very rude, will not fly Jet Star again, they make customers feel bad, guilty, in the wrong, even when you haven't done anything, very disappointing that an Australian......Read Complaint

Never again

I turn up at the airport for my 11am flight . Told it had been cancelled ( at 10.30 am ) . Earliest available flight 5 hours later . Hand on heart . Nothing available earlier . Groan ! Over coffee in airport lounge I decide to look at the Jetstar site and low and behold there are seats......Read Complaint

Popular Complaints Today

Lack of maintenance

Good Morning,

We were advised 29th May 2016 that flight JQ352 would be departing 10.05am as agreed with booking. We were then notified at 8.22am 31st May 2016 that out flight would now be arriving 11.30am

This delay was due to an internal issue with no capable engineers being......Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following......Read Complaint

Never again

I turn up at the airport for my 11am flight . Told it had been cancelled ( at 10.30 am ) . Earliest available flight 5 hours later . Hand on heart . Nothing available earlier . Groan ! Over coffee in airport lounge I decide to look at the Jetstar site and low and behold there are seats......Read Complaint

Worst Destinations

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
New Zealand-Auckland
Indonesia-Denpasar (Bali)

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Don't hold your breath waiting for a response.Read more

Latest Jetstar Travel Alert

Last Updated: Tue 31 May 2016
Flight Cancellation Information (May 31) Last Updated: 30/05/2016 08:17 PM Due to the aircraft maintenance; the flight detailed below has been cancelled. ■ Flight Cancelled Date Flight Route Departure Arrival May 31 GK200 KIX-NRT 0730 0855 Passengers whose travel plans have been impacted by this cancellation will receive an email advising of alternative options. Thank you for choosing to fly with Jetstar Japan and we sincerely apologise for any inconvenience caused. (Last updated: May 30, 2016...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

Nut allergy

I was totally floured when they started selling peanuts onthe flight. No airline sells peanuts any more with the number of allergies to nuts that is in this world today. I was lucky that the gentleman beside me gave his back an ate chips instead. This is the 21 century get with it!!...Read Complaint