Latest Complaints

Jetstar refused to provide me a receipt after I paid to JetStar on jetstar.com.au using a Jetstar flight booking number for purchased seats on Jetstar.

Here is the ACCC rule first, Mr and Mrs Jetstar:

Quote "Businesses must always give you a receipt or proof of purchase for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of......Read Complaint

Jetstar Ruined our Easter holidays by cancelling JQ11 OOL to NRT

We meticulously planned a holiday with our extended family to Tokyo over the Easter break. As we don't live at the Gold Coast we had booked an over night stay at a B & B. We were all on cloud 9 excitedly chatting about all the things we had planned and booked in Tokyo as we sat down to......Read Complaint

MAJOR FAIL Jetstar wants to ruin Easter holidays by cancelling JQ11 OOL to NRT

I got a text message last nght from Jestar saying that our flight from Gold Coast to Tokyo the next day (today) on April 14 was cancelled - I thought this was a joke. We had booked this flight about September last year and pre-paid accommodation and a 5-day hiking tour that starts on April 16......Read Complaint

Popular Complaints Today

Jetstar Ruined our Easter holidays by cancelling JQ11 OOL to NRT

We meticulously planned a holiday with our extended family to Tokyo over the Easter break. As we don't live at the Gold Coast we had booked an over night stay at a B & B. We were all on cloud 9 excitedly chatting about all the things we had planned and booked in Tokyo as we sat down to......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
Singapore-Singapore
New Zealand-Auckland

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Hi Luke.. Don't cancell your travel insurance. If you have travel insurance they will cover the cost of all hotels booked due to not being able to use it because of the flight cancelation. we flew to new zealand and had travel insurance and the flight was delayed for 15hours which meant we couldn't...Read more

Latest Jetstar Travel Alert

Last Updated: Tue 11 Apr 2017
システムメンテナンスのお知らせ 更新日時: 2017年04月10日 21:59 JST 平素よりジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 ジェットスターでは以下の通り、システムメンテナンスを予定しております。 2017 年 4 月 10 日(月)午後 10 時~ 2017 年 4 月 11 日(火)午前 2 時 システムメンテナンス中は、以下サービスをご利用いただけなくなりますので、予めご了承のほど宜しくお願いいたします。 オンラインでの新規予約および予約便の変更 オンラインでの発着案内 また、システムメンテナンス中の注意事項を以下のとおりご案内いたします。 併せてご参照ください。 ■システムメンテナンス中のご注意事項 ● オンラインでの新規予約・変更をご希望のお客様 オンラインでの新規予約・変更をご希望のお客様は、メンテナンス終了後の2017年4月11日(火)午前2時以降にjetstar.comをご利用ください。 ● 緊急でのフライト利用をご希望のお客様 緊急にフライトを利用する必要のあるお客様は、空港にお越しいただき、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint