Latest Complaints

Mr Simon M Smith Part 2 and 3

on disembarkation from this flight I asked the head cabin crew person for a specific email address so tht I could voice my complaint. It is customer.care@jetstar.com

Part 2: Jetstar's response

Dear Si mon,

Thank you for......Read Complaint

Flight canceled, here's your refund(?) , goodbye.

I was supposed to fly with Jetstar on a direct (3hr) flight from Bali to Perth at 9.00 in the morning on February 5. Upon arrival at 4 AM (I like to be early) I noticed my flight was not on the board.
After calling Jetstar I was informed that my flight had been canceled. They offered me......Read Complaint

Mr Simon M Smith

BOOKING REFERENCE

To whom it may concern,

My name is Simon Smith and at the present moment I am stuck at Sunshine Coast Airport waiting to catch JQ 797 TO Melbourne. The flight was scheduled to depart at 1645 AEST. As I noticed on your mobile app, the flight said "on time." As a......Read Complaint

Popular Complaints Today

Mr Simon M Smith Part 2 and 3

on disembarkation from this flight I asked the head cabin crew person for a specific email address so tht I could voice my complaint. It is customer.care@jetstar.com

Part 2: Jetstar's response

Dear Si mon,

Thank you for......Read Complaint

Send an email to Ray Hadley

Ray Hadley who is on Radio 2GB hates Jetstar. He has had countless complaints about them. He isn't backward in coming forward when it comes to saying how much he dislikes them. He too has had bad experiences and vowed never to fly Jetsucks again.
www.......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Singapore-Singapore
Indonesia-Denpasar (Bali)
New Zealand-Auckland

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Unfortunately, we do occasionally have delays or cancellations because of operational requirements and our strict safety standards. While we understand the inconvenience this may cause at times, there is no compromise on safety. We apologise if you weren’t accurately updated on what was happening...Read more

Latest Jetstar Travel Alert

Last Updated: Tue 21 Feb 2017
Flight Cancellation and Diversion Information (Feb 21) Last Updated: 21/02/2017 06:13 PM Due to bad weather at Narita Airport, the flights detailed below have been cancelled or diverted. ■ Flight Cancelled Date Flight Route Departure Arrival Feb 21 GK114 CTS-NRT 1935 2120 Feb 21 GK112 CTS-NRT 1820 2005 Feb 21 GK185 NGO-CTS 1715 1900 Feb 21 GK184 CTS-NGO 1430 1630 ■ Flight Diverted Date Flight Route Departure Arrival Diversion Port Feb 21 GK113 NRT-CTS 1315 1500 NRT Feb 21 GK106 CTS-NRT 1310...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint