An attendant and I got into a disagreement because I wanted to sit while the plane was boarding because there was a line and I have an injured knee. I sucked it up and stood in line. He began pacing back and forth and literally steps before entering the doors of the plane, the same attendant,......Read Complaint
My 2 year old and I were booked in for a flight to Gold Coast from Sydney at 6.10am. We made our way from western suburbs about 3am, as we had to be there 2 hours before. As we were driving, my daughter, out of nowhere, starts vomitting in the car, I had to stop and change her clothes wipe the......Read Complaint
I am flying to Rarotonga from Scotland for my best friend’s wedding. I booked a flight from Wellington to Raro on the 14th, the day before the hen party. I then was notified via email that my flight DAY had changed to the 18th - the day of the wedding! I rang the help service who gave me a......Read Complaint
Popular Complaints Today
Beware the long walk in Melbourne - we had no warning from Jetstar and missed our flight and lost our tickets
We booked return tickets from Melbourne (Tullamarine) to Launceston for a week long family holiday (with two primary school kids). We were told that the baggage check in closed 30 minutes prior to departure so we made sure we arrived an hour beforehand.
Unfortunately the first automated......Read Complaint
I flew Jetstar a couple of days ago with only carry on luggage. While I was sitting at the gate (of course the flight was delayed) the Jetstar staff announced that everyone had to have their cabin luggage weighed and tagged before boarding the flight. You are allowed a weight of 7kg for your......Read Complaint
First of all, my name is Shaneil Ramon Devaser, and on November 13th, 2011, I flew Jetstar from Melbourne to Kuala Lumpur via Singapore. It was most probably my worst flight experience ever. Here's the story that I feel should be shared with all who have ever felt the same about airline baggage services....Read Complaint
Latest Jetstar Travel Alert
Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.
Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.
Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.
Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.
Most popular Jetstar complaints ever
After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint
My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint
I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????
(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint
My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint
I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint
how bloody annoying
I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...
im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.
i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?
are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint
It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint
This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint