Latest Complaints

At last, communications problems resolved

Have you had communication problems with Jetstar or Jetstar Asia? Communicating with them just via their WebChat service only to find ill-informed call centre staff unable to answer simple questions pertinent to the company’s operations? Have they maybe failed to live up to their Customer......Read Complaint

Hanging on the hel(p) line

Searched on the app for the flight I wanted (an app whose interface seems to change weekly) double checked my times and dates... just before I go to payment I received a phone call... ok back to the app: times out.. but offers a helpful link to repeat my search
Great, booked, paid for......Read Complaint

Staff damaged my item (Singapore)

An attendant and I got into a disagreement because I wanted to sit while the plane was boarding because there was a line and I have an injured knee. I sucked it up and stood in line. He began pacing back and forth and literally steps before entering the doors of the plane, the same attendant,......Read Complaint

Popular Complaints Today

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint

Changing a name on the ticket

To all potential customers who are not 100% sure if they or somebody else will use the flight be careful. My daughter who is a uni student bought $89 tickets for herself and a friend to go to Sydney as a special treat to see the Harry Potter expo. She bought the tickets in advance to save money. Unfortunately her friend was unable to go due to new job commitments and so myself, her Mum decided to go with her.
Change to destination ticket $50 admin
Change to home ticket $50 admin...Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
New Zealand-Auckland
Singapore-Singapore

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Filed a Minor Claims case with the WA Magistrates Court... Two weeks later had Jetstar contact me apologising for the experience and offering a full reimbursement of all costs occurred as a result of their error.Read more

Latest Jetstar Travel Alert

Last Updated: Thu 19 Jul 2018
「平成30年7月豪雨」の被災者に対する特別対応について 更新日時: 2018年07月18日 07:27 JST 2018年7月、西日本で発生した「平成30年7月豪雨」におきまして、お亡くなりになられた方々の御冥福をお祈りするとともに、御遺族の皆さまにお悔やみを申し上げます。また、被災された方々に心よりお見舞いを申し上げます。 今回の被害状況を踏まえ、特に被害の大きかった愛媛県を発着する路線において、以下の通り特別の取り扱いをいたします。 【対象便】 7月31日までに出発する成田=松山線 【対応】 ご旅行を取りやめる場合: 購入額相当のフライトバウチャーを発行します。 ご旅行の変更: ご搭乗予定日から10日以内に出発する同路線のフライトに無料で振替 ※キャンセル、変更は、ジェットスターのウェブサイト上の「 予約の確認/変更 」でお手続きいただけます。 ジェットスター一同、一日も早い復興をお祈り申し上げます。Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint