Latest Complaints


Haven't flown with my children for awhile so we went for a quick trip up to Gold Coast from Melbourne I was happy to have my family with me in flying and I approach the Jetstar check-in and I asked the lady for help I wasn't familiar with the procedure in scanning the barcode that I had on my......Read Complaint

Bad customer service by ground staff phuket

Really had bad experience with ground staff lady "so called manager in charge" twice (at check-in counter and again by the same lady when passing through the boarding gate) yesterday 16 April 2018 evening at Phuket airport. Don't even feel like spending any more time to write what the bad......Read Complaint

Website dedicated to cheating clients

The Jet star website is disgusting. It is clearly designed to charge you as much money as possible , and create confusion. The lowest price is advertised, but all the "options" are automatically selected. All options have to be deselected. When a process does not work, the page reloads with all......Read Complaint

Popular Complaints Today

Jetstar refused to provide me a receipt after I paid to JetStar on using a Jetstar flight booking number for purchased seats on Jetstar.

Here is the ACCC rule first, Mr and Mrs Jetstar:

Quote "Businesses must always give you a receipt or proof of purchase for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of......Read Complaint

Threatening behaviour by Jetstar ground and on-board staff

This was my first and LAST travel by Jetstar. Being taller, and more broad-shouldered than average person, (genetics, not obesity). Not to inconvenience other passengers, I paid for an aisle seat from Perth to Sydney (Qantas), Sydney to the Sunshine Coast and return from the Sunshine Coast via......Read Complaint

RACISM? Disrespectful Chinese signage at boarding gate 52 in Melbourne airport T4

I flied with Jetstar on 7 Nov from MEL to LST. I found a Chinese (only Chinese, no English and other languages) signage at gate 52 in T4 Melbourne airport. The signal means "do not use mobile phone between gate and aircraft". Jetstar logo is under this signage. I took a photo as evidence. I......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
New Zealand-Auckland

Worst Origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest Comment

Jetstar are thieves. Their entire website is dedicated to nikel and dime you Every time you progress and click on "don't want" a product, the page refreshes and your choices are mysteriously changed back to "pay more". They try and have a chat with Manila to solve it, and all they just run circles...Read more

Latest Jetstar Travel Alert

Last Updated: Thu 22 Mar 2018
欠航・遅延便のお知らせ( 3 月 24 日分) 更新日時: 2018年03月22日 09:57 JST 平素よりジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 3月24日、機材繰りにより下記運航便が欠航・遅延となりましたことをお知らせいたします。ご利用のお客様には多大なご迷惑をおかけいたしますこと、深くお詫び申し上げます。 ■欠航便 日付 便名 路線 出発時刻 到着時刻 3月24日 GK507 成田-福岡 1000 1225 3月24日 GK506 福岡-成田 1305 1455 ■遅延便 日付 便名 路線 定刻 変更後ダイヤ 遅延 3月24日 GK419 成田-高松 1625発 1805着 1710発 1850着 45分 3月24日 GK418 高松-成田 1840発 1805着 1925発 2045着 45分 なお、ご予約済みのお客様には順次Eメールにて連絡を開始しております。 欠航となるフライトのご予約をお持ちのお客様は、 ホームページ 上で旅程の変更ができます。 今後の運航状況はさらに変更となる場合がありますので、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint


I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint