Latest Complaints

Human error can cost you - be warned

I always fly Jetstar if I can't get a Qantas flight, clearly though the brand loyalty is not reciprocated with this mob of thieves! Nor by Qantas.

What happened: booked flights to Sunshine Coast but I stuffed up the date and time (my fault definitely - and that small review panel of your......Read Complaint

Still waiting for refund after two months for flight cancelled due to bad weather.

At the beginning of December I was due to take a domestic flight in Vietnam with Jetstar. However after checking in at the airport I was told the flight was cancelled due to bad weather.

I went to the Jetstar desk and they gave me a number to call for a refund. I called the number and......Read Complaint

Ripped off by Jetstar

Booked a flight for my sister in law to come to Australia and then a change in her circumstances mean that her visa was cancelled. Despite over 6 weeks notice Jetstar is unwilling to give any refund on the purchase (we would have settled for a partial credit or voucher to use off a future flight......Read Complaint

Popular Complaints Today

Human error can cost you - be warned

I always fly Jetstar if I can't get a Qantas flight, clearly though the brand loyalty is not reciprocated with this mob of thieves! Nor by Qantas.

What happened: booked flights to Sunshine Coast but I stuffed up the date and time (my fault definitely - and that small review panel of your......Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Worst Destinations

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
New Zealand-Auckland
Indonesia-Denpasar (Bali)

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

The only way this sort of unacceptable service and the ability to charge obscene fees is to use customer power. Businesses fold all the time because consumers don't want their goods or services. I used to be loyal to Jetstar. And they lost me after the way they treated me and the wsy they used...Read more

Latest Jetstar Travel Alert

Last Updated: Sat 13 Feb 2016
欠航便のお知らせ(2月12日) 更新日時: 2016年02月12日 17:58 JST 平素よりジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 本日12日、機材整備に伴う機材繰りのため下記運航便が欠航となりましたことをお知らせいたします。ご利用のお客様には多大なご迷惑をおかけいたしますこと、深くお詫び申し上げます。 ■欠航便 日付 便名 路線 出発時刻 到着時刻 2月12日 GK406 松山-成田 2005 2135 2月12日 GK405 成田-松山 1745 1935 なお、ご予約済みのお客様には順次Eメールにて連絡を開始しております。 (2月12日 16:50 更新)Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Nut allergy

I was totally floured when they started selling peanuts onthe flight. No airline sells peanuts any more with the number of allergies to nuts that is in this world today. I was lucky that the gentleman beside me gave his back an ate chips instead. This is the 21 century get with it!!...Read Complaint