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Latest comment

Hi Jackie, Yes, I also had this advice from my bank about putting a trace on the transfer. My immediate concern was that my online booking was not showing on the Jetstar website. I made another call on Tuesday night and spoke to a very helpful operator who asked me several security questions and...

Most popular Jetstar complaints ever

  • Refunds for Japan!!!!

    how bloody annoying I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds... im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund. i was as vocal as i could be...doesn't make sense to give other people refunds (...
  • Jetstar left me stranded on an Island

    This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on...
  • Jetstar treating Japan's earthquake and tsunami as a minor inconvenience

    Jetstar doesnt consider yesterdays earthquake and tsunami in Japan to be serious. Customers flying to Tokyo only have the option to reschedule their flight within the next two week period. It will take Japan more than two weeks to recover and it is very likely there will be many after shocks during the next month. Jetstar does not value the lives of its...
  • The Unofficial Jetstar Refund Policy

    After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines: - Offer of a full refund is not a commitment that Jetstar will refund your fare. - After receiving the offer a full refund, you...
  • ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

    I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????
  • Email Addresses

    I hate the current system Jetstar have to make a complaint and have sent and recieved emails from the following: Customer.Relations@JetstarAsia.com Simon.westaway@jetstar.com - Marketing/PR david.may@jetstar.com - Marketing/PR Email these guys and get the word out there. Jetstar need to move with the times!!
  • Pathetic jetstar management and contingency plans

    I had been planning a trip to go and visit my girlfriends home town near Hiroshima for about a year. I thought I would fly the cheapest airline and Jetstar was the obvious choice, I even splurged a bit and paid for starclass to japan but economy back (starclass was not really worth it unless you have over 20kg of baggage). The flight to Japan went smoothly...
  • Never try to change your booking..

    My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it...

Latest News

  • How to contact Jetstar - phone numbers, email addresses etc.

    Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
    I will also add more contacts as I learn of them.

    Jetstar "customer care" - 1300 360 933

    Jetstar...

  • Jetstar staff forced to clean around dead body

    A Jetstar flight attendant has told a Senate inquiry that a crew member was ordered to clean around a dead body and managers have shown no concern over staff falling asleep on long-haul flights.

    The grounding of the Qantas fleet dominated the day's evidence before the Senate, but a last-minute witness, Sydney-based Jetstar flight attendant Michael Kelly, took the hearing in a different direction.

    Mr Kelly testified he and several of his colleagues had been...