It looks like you might reconsider flying Jetstar next time
Connect to add your complaint

Latest Jetstar complaints

Most popular Jetstar complaints today

Worst destinations

Australia-Melbourne - Tullamarine
New Zealand-Auckland
Indonesia-Denpasar (Bali)

Worst origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest comment

This was Jetstars final response ABSOLUTE ARSEHOLES> Mr Hales’ booking (reference: XC8EWZ) was created via the Jetstar website on 6 December 2014. Bookings made via the Jetstar website cannot be confirmed without prior acceptance of terms and conditions known as the Jetstar Fare Rules and...

Most popular Jetstar complaints ever

  • Never try to change your booking..

    My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable ....
  • The Unofficial Jetstar Refund Policy

    After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines: - Offer of a full refund is not a commitment that Jetstar will refund your fare. - After receiving the offer a full refund, you may call customer service to ‘request’ a refund. - There are no defined guidelines that determine a refund request’s success. - Jetstar’s decision is final and will be made known 15 business days after you make your refund request. - No...

    I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call???? (Added by the site developer) Seeing as this page is getting so much traffic, I thought I should edit this complaint. Jetstar contact information can be found at: How to contact Jetstar - phone numbers, email addresses etc
  • Refunds for Japan!!!!

    how bloody annoying I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds... im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund. i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me? are the operators simply telling these people that a refund will be given just to get them off the phone? If you have received a refund from jetstar...
  • $270 excess baggage - disgusting

    My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again.
  • Jetstar left me stranded on an Island

    This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:- .It is very difficult for me to address this to Customer Care because after the horrendous treatment I have been dealt by Jetstar I do not think the two words belong in the same sentence. However, I...
  • Don't pay Jetstar by bank transfer!

    I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar...
  • Nut allergy

    I was totally floured when they started selling peanuts onthe flight. No airline sells peanuts any more with the number of allergies to nuts that is in this world today. I was lucky that the gentleman beside me gave his back an ate chips instead. This is the 21 century get with it!!

Latest News

  • How to contact Jetstar - phone numbers, email addresses etc.

    Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
    I will also add more contacts as I learn of them.

    Head Office - (03) 8628 3400
    Jetstar "customer care" - 1300 360 933

    Jetstar contact phone numbers as listed on the Jetstar site:

    • Australia - 131 538 (+61 3 9347 0091)
    • New Zealand - 0800 800 995 (+61 3 9347 0091)
    • Cambodia - 855 23 220-909 or 855 63 964-388
    • China - 4001 201...
  • Alan Jarman Jetstar F.U.Tube segment on The Checkout

    Alan Jarman and his complaint about Jetstar's credit card surcharges.
    Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
    None of this will come as a surprise to regular visitors to DontFlyJetstar.

    You can also see a follow up on The Checkout at:

    You can take a look at Alan's oriiginal video at:...

  • Petition: Jetstar: drop the $8.50 credit card surcharge on our airfares in line with the new Reserve Bank ruling!

    The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
    excerpt from the page:
    "These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

    On Monday, new reforms aiming to stop excessive credit card fees by major retailers come into effect -- the Reserve Bank rules now say only the "reasonable cost of card acceptance" should be charged by retailers. But the reforms frankly don't go far enough, and it looks like Jetstar are among the businesses looking for ways around complying. "

    View and sign the petition at:...