Latest Complaints

Change of Name

The following complaint letter was sent to reception@jetstar.com on Mon - by Thurs with no response - I re-sent the email. I also contacted the virtual help Jetstar line advising I had a complaint and had sent the email to......Read Complaint

Price Gouging

Paid Flight Centre in full on credit card for package holiday. 30 minutes later Flight Centre advised that the price had gone up $400....Read Complaint

Jetstar make mistake and REFUSE to engage

I flew from Sydney to Melbourne for a conference last week. I selected a carry-on only fare because I was going to a conference and only needed a change of clothes. Took no computer because the presentation was online. At Sydney they weighed the carry-one and handbag; they (apparently) weighed......Read Complaint

Popular Complaints Today

Change of Name

The following complaint letter was sent to reception@jetstar.com on Mon - by Thurs with no response - I re-sent the email. I also contacted the virtual help Jetstar line advising I had a complaint and had sent the email to......Read Complaint

To those flying without the owner of the Credit card kindly take note!

you: at 10:55:42
I'd like to ask for a copy of Jetstar's Credit Card authorisation form (if any) as the owner of the card paid for my fare but isn't travelling with us.
Joey: at 10:56:14
Are you going to use this one for credit card verification?
you: at 10:56:43
Yes.
Joey: at 10:57:13
For credit card verification, the owner of the card must be at the airport personally to verify the card/
you: at 10:57:44
the owner of the card will be in overseas.
you: at 10:58:11
isn't a photocopy of the credit card and an authorization letter would be enough?
Joey: at 10:58:51...Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
New Zealand-Auckland
Singapore-Singapore

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Hitoshi, It should be fine. Most airlines do not need to see your ticket as it is on their system. Usually passport or ID is enoughRead more

Latest Jetstar Travel Alert

Last Updated: Wed 22 Nov 2017
Bali flights operating as scheduled Last Updated: 22/11/2017 09:45 AM We are continuing to closely monitor volcanic activity at Mount Agung in Bali, Indonesia after a minor eruption on Tuesday 21 November. All Jetstar flights to and from Bali are currently operating as scheduled. Should any volcanic ash make its way into in Bali airspace this could result in flight disruptions. We will provide regular updates on our Bali flights status here.Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint