Latest Complaints

OMG, I am an idiot!

You would think that after swearing off Nostar in 2014 that I would have leant my lesson. I didn't! I'm at the Coolangatta airport waiting for a flight to Perth. 7:20pm departure, oops the plane delayed, 7:50, oops the plane delayed (technical issue, just love that one) 9:00pm. We have 90......Read Complaint

Cancelled flight from Chch to akld again.

Crap communication and bullshit excuses.waited 3 hrs to get action .at least we had accom given to us....Read Complaint

Singapore to Auckland & Auckland to Singapore flights from the end of October 2016 have been cancelled

Singapore to Auckland & Auckland to Singapore flights from the end of October 2016 have been cancelled....Read Complaint

Popular Complaints Today

Jetstar -.-

This is my first time booking online with Jetstar..I've yet to travel with them. Hey booking online at first was easy..
yeah.. type in our datas and all.. then comes the payment.They gave me a booking reference. ok I'm fine with it.
I opt for the OFFLINE payment method, of which I PAID thru the SAM machine ON THE SAME DAY.
I check thru their website to see if my payment status.
I called the call center of which i waited for 15MINUTES.
Talked to this lady, NEARLY SCREAMED AT HER....Read Complaint

Still waiting for refund after two months for flight cancelled due to bad weather.

At the beginning of December I was due to take a domestic flight in Vietnam with Jetstar. However after checking in at the airport I was told the flight was cancelled due to bad weather.

I went to the Jetstar desk and they gave me a number to call for a refund. I called the number and......Read Complaint

Jetstar's response to my request to explain why their airport scales are inaccurate

A while ago there was a complaint on this page from a Jetstar Passenger who claimed that her suitcase weight differently on 3 separate Jetstar airport scales at Phuket Airport. This doesn't come as a surprise as we are dealing with Jetstar here but obviously is of a major concern. Jetstar may be......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
New Zealand-Auckland
Indonesia-Denpasar (Bali)

Worst Origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest Comment

Update: departing at 9:15pm. Enough said.Read more

Latest Jetstar Travel Alert

Last Updated: Fri 29 Apr 2016
平成 28 年熊本地震の影響による運航便情報および航空券の取り扱いについて(4月26日更新) 更新日時: 2016年04月27日 13:46 JST 平成28年熊本地震により被災された皆さまに社員一同心よりお見舞いを申し上げます。 「平成28年熊本地震」の影響により、4月16日(土)以降の熊本空港発着便を全て欠航しておりましたが、19日(火)より成田=熊本線の運航を一部再開し、20日(水)からは以下全便において通常通り運航を再開しております。 ■成田=熊本線 運航スケジュール ●成田-熊本線 便名 路線 出発時刻 到着時刻 備考 GK611 成田-熊本 0855 1050 曜日運航あり ※ GK615 成田-熊本 1630 1830 ※詳しくは 時刻表 のページをご覧ください。 ●熊本-成田線 便名 路線 出発時刻 到着時刻 備考 GK612 熊本-成田 1120 1310 曜日運航あり ※ GK618 熊本-成田 1900 2050 ※詳しくは 時刻表 のページをご覧ください。 また、ジェットスター・ジャパンが運航するその他の九州発着便も通常通り運航しています(24日12時現在)。...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint


I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

Nut allergy

I was totally floured when they started selling peanuts onthe flight. No airline sells peanuts any more with the number of allergies to nuts that is in this world today. I was lucky that the gentleman beside me gave his back an ate chips instead. This is the 21 century get with it!!...Read Complaint