Latest Complaints

jetstar wont allow my sons life saving medication to travel as carry on outside the 7kg allowance.

i would like jetstar to change their medication policy to allow my sons medication to be taken as carry on without it be classed as baggage. Both my son's requires life saving medication that is administered twice a week via intervenious injection. We have a trip booked to Thailand in July and......Read Complaint

Bali Overstayers thanks to Jetstar - NOW REMEDIED BY MOST HELPFUL JETSTAR STAFF

Further to our complaint re Jetstar causing us to become "Overstayers" in Bali, I can happily report that Aisha - Jetstar Customer Care Analyst  has been very efficient and helpful in refunding us the $492 we were charged to change our flight unnecessarily, and in addition has refunded us the $......Read Complaint

Bali Overstayers thanks to Jetstar

My wife and I recently booked a return flight from Cairns to Bali departing 27th Jan and returning 28th Feb. We were aware that 30 days is the "Free Visa " period, but also aware that we could instead obtain and pay for, a VOA ( Visa on arrival ). A VOA enables us to extend our stay beyond the......Read Complaint

Popular Complaints Today

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint

Booking 'mistake'

I booked a flight online and then immediately realized that the wrong date had gone through. Within seconds I was on the phone to Jetstar to rectify the mistake. I'm swearing black and blue that I entered the correct date and when I navigate back to the page the correct date is still there.......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Singapore-Singapore
Indonesia-Denpasar (Bali)
New Zealand-Auckland

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Has anyone ever been reimbursed (as promised by Jetstar!!) for flight delays/ cancellation where they say to submit expenses (cabs back and forth to the airport)?? I have sent request forms numerous times. Hear nothing. Can't wait for Australia and NZ to catch up to Europe!!!! Can claim 300 euros...Read more

Latest Jetstar Travel Alert

Last Updated: Thu 16 Mar 2017
大型手荷物料金設定のお知らせ 更新日時: 2017年03月16日 20:31 JST 平素よりジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 弊社では3月9日、国土交通省に大型手荷物料金の届出、および設定認可申請を行いましたのでお知らせします。 ■大型手荷物料金の導入 これまで大型の手荷物は、重量制の受託手荷物料金の枠内でお取扱をしてきましたが、大型手荷物をお預けの場合、別途、追加料金を徴収することになりました。 一辺の長さが1mを超えるお手荷物をお預けの場合、従来の重量制の受託手荷物料金に加え、大型手荷物料金が必要となります。 大型手荷物料金は手荷物一つにつき2,000円(国内・国際とも)となり、お一人様最大二つまでお預けになることができます。 その他の一般の手荷物に関しては、重量制の枠内で、個数に制限なくお預けいただけます。 大型手荷物料金は3月15日以降の予約で、3月22日以降の搭乗に適用となります。(国際線においては、国土交通省の認可によります) なお、3月14日までにご予約いただいているお客様は、従来通り、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint