Latest Complaints

Staff damaged my item (Singapore)

An attendant and I got into a disagreement because I wanted to sit while the plane was boarding because there was a line and I have an injured knee. I sucked it up and stood in line. He began pacing back and forth and literally steps before entering the doors of the plane, the same attendant,......Read Complaint

2 year old gets sick day of flight and no consideratiom or compassion from Jetstar

My 2 year old and I were booked in for a flight to Gold Coast from Sydney at 6.10am. We made our way from western suburbs about 3am, as we had to be there 2 hours before. As we were driving, my daughter, out of nowhere, starts vomitting in the car, I had to stop and change her clothes wipe the......Read Complaint

Cancelled flight, no compensation!

I am flying to Rarotonga from Scotland for my best friend’s wedding. I booked a flight from Wellington to Raro on the 14th, the day before the hen party. I then was notified via email that my flight DAY had changed to the 18th - the day of the wedding! I rang the help service who gave me a......Read Complaint

Popular Complaints Today

Beware the long walk in Melbourne - we had no warning from Jetstar and missed our flight and lost our tickets

We booked return tickets from Melbourne (Tullamarine) to Launceston for a week long family holiday (with two primary school kids). We were told that the baggage check in closed 30 minutes prior to departure so we made sure we arrived an hour beforehand.

Unfortunately the first automated......Read Complaint

Ridiculous Baggage Charges

I flew Jetstar a couple of days ago with only carry on luggage. While I was sitting at the gate (of course the flight was delayed) the Jetstar staff announced that everyone had to have their cabin luggage weighed and tagged before boarding the flight. You are allowed a weight of 7kg for your......Read Complaint

Against Jetstar : My Broken Guitar

First of all, my name is Shaneil Ramon Devaser, and on November 13th, 2011, I flew Jetstar from Melbourne to Kuala Lumpur via Singapore. It was most probably my worst flight experience ever. Here's the story that I feel should be shared with all who have ever felt the same about airline baggage services....Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
New Zealand-Auckland

Worst Origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest Comment

On the way to bali our jetstar flight from melbourne to sydney was delayed by 2 hours. We only just made it to the boarding gate . The jetstar staff member scolded us and said we should have booked an earlier flight. Currently sitting in singapore, flight delayed by 6 hours. I was told i could get...Read more

Latest Jetstar Travel Alert

Last Updated: Sat 23 Jun 2018
料金設定のお知らせ 更新日時: 2018年04月27日 00:17 JST ジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 当社ではこのたび、国内線において幼児料金の設定を行いますので、お知らせいたします。 出発日に2歳未満で座席を使用しない幼児には以下の料金がかかります。 金額:1,500円 ※幼児1名、1予約区間ごとに必要 適用開始:2018年5月7日(月)以降に予約かつ搭乗分より適用。※搭乗日が5月7日でも、5月6日までに購入した分は、料金はかかりません。 なお、1名の大人が同伴できる幼児は最大2名で、二人目の幼児は座席の購入が必要です。 国際線においては、現行通りとなります。 お客様におかれましては、ご理解のほどよろしくお願いいたします。Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint


I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint