Latest Complaints

I want my money back.

Flight 1: 17/7 JQ1 scheduled to fly Melbourne to Honolulu. The Day before I get a text saying my flight is delayed 16hrs, so no departure until 18/7. No offer of any compensation. Onboard the cabin manager makes a PA saying they would give us free meals BUT only because they have excess and '......Read Complaint

Stood my ground and fought with them for 4 hours!

About 9 months ago Jetstar Hawaii was on sale so I booked tickets for our family for a holiday departing Sydney at 4:15pm on Sunday 24/7 arriving in Honolulu the same Sunday 24/7 at 6am.

A few months later I recieved a notice via email saying that there have been changes with our......Read Complaint

Brett

Flew to Phuket on 26/3/16. Boarded the plane at the right time. Then the captain advises that there is a problem with the wing and engineers have to investigate. ( maybe if the planes spent more than a couple of hours on the ground and had sufficient maintenance, this would not happen) After......Read Complaint

Popular Complaints Today

Stood my ground and fought with them for 4 hours!

About 9 months ago Jetstar Hawaii was on sale so I booked tickets for our family for a holiday departing Sydney at 4:15pm on Sunday 24/7 arriving in Honolulu the same Sunday 24/7 at 6am.

A few months later I recieved a notice via email saying that there have been changes with our......Read Complaint

I want my money back.

Flight 1: 17/7 JQ1 scheduled to fly Melbourne to Honolulu. The Day before I get a text saying my flight is delayed 16hrs, so no departure until 18/7. No offer of any compensation. Onboard the cabin manager makes a PA saying they would give us free meals BUT only because they have excess and '......Read Complaint

COVER UP ON JQ3 - NO RESPONSIBLE SERVICE OF ALCOHOL HERE !!

My family (husband and two teenagers) and I recently went to Honolulu. We booked Economy but were able to upgrade to business for $300.00 each person each way - an extra $2400.00. Everything was lovely until the dinner service and the alcohol started flowing - especially to the passenger seated......Read Complaint

Worst Destinations

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
New Zealand-Auckland
Indonesia-Denpasar (Bali)

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

I took the flight twice and was late both times. Third time I thought, I can't be unlucky 3 times in a row. After arriving home, I got onto flight radar to see if it was always late. 4 months late because I didn't know this site existed. Thought I'd share my story with other disgruntled Jetstar...Read more

Latest Jetstar Travel Alert

Last Updated: Mon 25 Jul 2016
機内持込手荷物の確認を強化しています 更新日時: 2016年05月12日 17:24 JST 平素よりジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 ジェットスターでは機内持込手荷物の重量を 7kg までとさせていただいております。また、サイズにも厳格な制限がございますので、ご注意ください。規定を超えるお荷物はあらかじめお預けいただきますよう、お願い申し上げます。また、お持ち込いただけるお荷物はお手回り品を含め2点までとなっております。 制限エリア内で購入されたお土産、免税品なども、機内持込手荷物の制限に含まれますので、ご注意ください。 日本国内線では、機内持込手荷物には、確認済みのタグを貼付させていただいております。タグがないお手荷物は機内に持ち込みができません。また、搭乗ゲートでもお手荷物の確認を行っております。ゲートでのお預けの場合、カウンターでお預けいただく場合の料金(2,600円)よりも割高の超過料金(3,000円)をお支払いいただいておりますので、ご注意ください。そのため、事前にお手荷物の重量をご確認いただき、規定を超える場合は、...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

Most popular Jetstar complaints ever

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint