Latest Complaints

Cancelled flight, no compensation!

I am flying to Rarotonga from Scotland for my best friend’s wedding. I booked a flight from Wellington to Raro on the 14th, the day before the hen party. I then was notified via email that my flight DAY had changed to the 18th - the day of the wedding! I rang the help service who gave me a......Read Complaint


Done with jet star...Read Complaint

Charged for over baggage twice.... Check your bank statement - they are on commission for this extra revenue.

I flew from Melbourne to Hobart last month, and as it was only a 3 day trip with different events I worked hard to get my cabin baggage under 7 kilos. That done... I was still singled out by the weigh in girls and was the only person asked to not only weigh my little case, but my handbag as well......Read Complaint

Popular Complaints Today

Jetstar refused to provide me a receipt after I paid to JetStar on using a Jetstar flight booking number for purchased seats on Jetstar.

Here is the ACCC rule first, Mr and Mrs Jetstar:

Quote "Businesses must always give you a receipt or proof of purchase for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of......Read Complaint

Forced to pay Insurance

I was also forced to pay for insurance and told the customer service representative that I was not happy to do this. He just said well you should have not proceeded with the booking, but called customer service to proceed with it instead!..I stated that their website does not say that this is......Read Complaint

Huge wait at Jetstar check-in

I flew Jestar from Narita airport Tokyo to Cairns Australia in late January 2011. I was travelling with a sick child so we arrived early at the airport at the airport to check-in, after a 7 and a half hour bus ride to get there. Nevertheless, we then had to stand for almost 2 and a half hours......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
New Zealand-Auckland

Worst Origins

Australia-Melbourne - Tullamarine
New Zealand-Auckland

Latest Comment

Don't Fly JetstarRead more

Latest Jetstar Travel Alert

Last Updated: Mon 18 Jun 2018
料金設定のお知らせ 更新日時: 2018年04月27日 00:17 JST ジェットスター・ジャパンをご利用いただきまして、誠にありがとうございます。 当社ではこのたび、国内線において幼児料金の設定を行いますので、お知らせいたします。 出発日に2歳未満で座席を使用しない幼児には以下の料金がかかります。 金額:1,500円 ※幼児1名、1予約区間ごとに必要 適用開始:2018年5月7日(月)以降に予約かつ搭乗分より適用。※搭乗日が5月7日でも、5月6日までに購入した分は、料金はかかりません。 なお、1名の大人が同伴できる幼児は最大2名で、二人目の幼児は座席の購入が必要です。 国際線においては、現行通りとなります。 お客様におかれましては、ご理解のほどよろしくお願いいたします。Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint


I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint