Latest Complaints

Flight Cancellation & Awful Employees

Emailed 4 hours before takeoff informing us that our flight had been cancelled due to 'crew issues'. So we were forced to take a flight hours later, missing pre booked arrangements. At the airport check in we were told that 'jetstar makes a commitment to get it's customers to their chosen......Read Complaint

Oh Boy, Jetstar staff are so Unfriendly and Mean.

I encountered two separate Jetstar staff at Sydney over the weekend, first some female called Mel (short for Melanie or Melissa?) No idea as she has zilch personality and like an ice queen robot. With her fake blonde hair and fake blonde hair piece which is a cross between a dead rat or......Read Complaint

Disgusting, unprofessional and scandalous-NEVER again!

I took my 82 year old Mum up to Sydney last Weds to see her grandchildren and we flew back on Sunday 29/8/18.
Our experience with Jetstar was a nightmare- the flight to Sydney was cancelled and rescheduled once, the return flight was cancelled and rescheduled another FOUR times! Luckily I......Read Complaint

Popular Complaints Today

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Flight Cancellation & Awful Employees

Emailed 4 hours before takeoff informing us that our flight had been cancelled due to 'crew issues'. So we were forced to take a flight hours later, missing pre booked arrangements. At the airport check in we were told that 'jetstar makes a commitment to get it's customers to their chosen......Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint

Worst Destinations

Australia-Melbourne - Tullamarine
Australia-Sydney
Indonesia-Denpasar (Bali)
New Zealand-Auckland
Singapore-Singapore

Worst Origins

Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
Australia-Brisbane
New Zealand-Auckland

Latest Comment

Dear Ray.(re Dan) As a 68 year old Father of a 28 year old son and a 25 year old daughter my thoughts and prayers are with you.Ray please don't be too hard on yourself.If Dan needed you before Saturday he needs your love and support more now.Please look after yourself and support Dan. Regards Tony...Read more

Latest Jetstar Travel Alert

Last Updated: Mon 20 Aug 2018
旅客サービス施設使用料(PSFC)について 更新日時: 2018年08月20日 00:21 JST 関西国際空港および新千歳空港では、このたび国内線をご利用されるお客様を対象に「旅客サービス施設使用料(PSFC)」を設定することとなりました。PSFCは、お客様がご利用になる施設を整備するための費用等に充当されるもので、航空機をご利用になるお客様にご負担いただいており、航空券をご購入の際、航空運賃とは別途加算されます。 旅客サービス施設使用料 2018年10月28日以降の国内線出発・到着に適用 ■関西国際空港(第1ターミナル) 大人(12歳以上) 430円 |子供(2歳~11歳) 220円 ■新千歳空港(国内線ターミナル) 大人(12歳以上) 270円 |子供(2歳~11歳) 140円 *座席を利用しない幼児(2歳未満)は無料ですが、座席を利用する場合は子供料金が適用となります。 *すでに航空券を購入済みのお客様には、PSFCの追加徴収はいたしません。購入済みであっても今後フライトの変更をされた場合は適用となります。 *国際線ではすでに旅客サービス施設使用料(旅客取扱施設使用料)...Read more

Latest News

Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.

Jetstar is now hitting parents carrying babies with another charge.
The charge is $30 to have a baby sit on their lap, and $50 on Trans-Tasman or international flights.

Jetstar has been ordered by the Federal Court to pay fines totaling $545,000 for misleading it's online customers with it's 'price dripping' tactic when purchasing online.

Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.

Most popular Jetstar complaints ever

The Unofficial Jetstar Refund Policy

After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint

Never try to change your booking..

My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint

ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????

(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint

$270 excess baggage - disgusting

My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint

Don't pay Jetstar by bank transfer!

I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint

Refunds for Japan!!!!

how bloody annoying

I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...

im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.

i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?

are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?

It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint

Jetstar left me stranded on an Island

This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint