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Australia-Sydney
Australia-Melbourne - Tullamarine
Singapore-Singapore
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Latest comment

Hi Amir, Managed to find the post and commented on JetStar's untrue reply about their having their staffs contacted me directly. Have also done as what their staff said, and I sent in my Case ID. I have no idea why I have to elect myself for a response from them. Who will send in a complaint and...
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Most popular Jetstar complaints ever

  • Never try to change your booking..

    My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable ....
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  • The Unofficial Jetstar Refund Policy

    After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines: - Offer of a full refund is not a commitment that Jetstar will refund your fare. - After receiving the offer a full refund, you may call customer service to ‘request’ a refund. - There are no defined guidelines that determine a refund request’s success. - Jetstar’s decision is final and will be made known 15 business days after you make your refund request. - No...
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  • ANYONE KNOW JETSTARS HEAD OFFICE PH NUMBER?????

    I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call???? (Added by the site developer) Seeing as this page is getting so much traffic, I thought I should edit this complaint. Jetstar contact information can be found at: How to contact Jetstar - phone numbers, email addresses etc
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  • Refunds for Japan!!!!

    how bloody annoying I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds... im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund. i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me? are the operators simply telling these people that a refund will be given just to get them off the phone? If you have received a refund from jetstar...
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  • Jetstar left me stranded on an Island

    This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:- .It is very difficult for me to address this to Customer Care because after the horrendous treatment I have been dealt by Jetstar I do not think the two words belong in the same sentence. However, I...
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  • $270 excess baggage - disgusting

    My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again.
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  • Jetstar treating Japan's earthquake and tsunami as a minor inconvenience

    Jetstar doesnt consider yesterdays earthquake and tsunami in Japan to be serious. Customers flying to Tokyo only have the option to reschedule their flight within the next two week period. It will take Japan more than two weeks to recover and it is very likely there will be many after shocks during the next month. Jetstar does not value the lives of its customers. There should be a more flexible options for customers flying to Japn, as was offered for flights to Brisbane during the floods and Christchurch during their earthquake. The Australian Government and ACCC should force all airlines...
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  • Pathetic jetstar management and contingency plans

    I had been planning a trip to go and visit my girlfriends home town near Hiroshima for about a year. I thought I would fly the cheapest airline and Jetstar was the obvious choice, I even splurged a bit and paid for starclass to japan but economy back (starclass was not really worth it unless you have over 20kg of baggage). The flight to Japan went smoothly but problems occurred on the flight back. The flight from Osaka back to Australia was originally scheduled to depart at 8:05pm but about a 2 days before the departure date I received an email from jetstar saying that the flight time had...
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Latest News

  • How to contact Jetstar - phone numbers, email addresses etc.

    Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
    I will also add more contacts as I learn of them.

    Head Office - (03) 8628 3400
    Jetstar "customer care" - 1300 360 933

    Jetstar contact phone numbers as listed on the Jetstar site:

    • Australia - 131 538 (+61 3 9347 0091)
    • New Zealand - 0800 800 995 (+61 3 9347 0091)
    • Cambodia - 855 23 220-909 or 855 63 964-388
    • China - 4001 201...
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  • Petition: Jetstar: drop the $8.50 credit card surcharge on our airfares in line with the new Reserve Bank ruling!

    The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
    excerpt from the page:
    "These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.

    On Monday, new reforms aiming to stop excessive credit card fees by major retailers come into effect -- the Reserve Bank rules now say only the "reasonable cost of card acceptance" should be charged by retailers. But the reforms frankly don't go far enough, and it looks like Jetstar are among the businesses looking for ways around complying. "

    View and sign the petition at:...

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  • Airlines may be forced to pay compensation for flight delays

    "AIRLINES in Australia could be forced to pay out thousands of dollars to passengers who are delayed for three hours or more, following a landmark court ruling in Europe.

    Compensation lawyers have warned the decision may pave the way for passengers here to claim for disrupted travel plans. The news comes after the European Court of Justice found travellers were entitled to monetary compensation, unless the delay was caused by "extraordinary circumstances".

    Senior compensation lawyer Bernard McHardy from Sydney-based legal firm McLaughlin & Riordan said the court ruling may put pressure on travel agents.

    Have you had a flight delay? What do you think of this plan? Tell us below

    "People are encouraged by their travel agent to get insurance for losses in...

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