I'm a regular flyer between from Sydney to Brisbane and always try and catch the 6am JQ810 flight. I have noticed that on three random occasions I was unable to use the web check-in service. Specifically the error message is:
"Due to specific seating requirements for your flight Jetstar's......Read Complaint
If you are a muslim or middle eastern Do not fly Jetstar because staff are very rude and can be extermally racist. Please note that there is no triggers for this behaviour from staff just only ur appearance is enough....Read Complaint
2 delayed flights to and from Bali. Very little notice given, under 24hours makes it near impossible for you to change and they do nothing so they always leave it until the last minute to tell you there is 'maintenance' delaying the flight.
The 1st was 8 hour delay meaning we lost a full......Read Complaint
Popular Complaints Today
My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date.......Read Complaint
I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following......Read Complaint
I cannot believe how incredibly greedy this company is! Unacceptable. I will never give another cent to this crooked company.
Bought a flight last minute from Brisbane to Cairns. Advertised price was $120. After navigating the incredibly sneaky website, and paying the fee for 20kg of......Read Complaint
Latest Jetstar Travel Alert
Knowing first hand of how hard it can be to contact Jetstar and also seeing how many people get to this site when searching for a way to contact Jetstar, I thought it might be a good idea to have a list of contact phone numbers and email addresses people could try. These contacts may or may not get your through to Jetstar, but they may be worth a try.
I will also add more contacts as I learn of them.
Head Office - (03) 8628 3400
Jetstar "customer care" - 1300 360 933
Alan Jarman and his complaint about Jetstar's credit card surcharges.
Wait till you hear about the charges when he tried to use a $50 Jetstar voucher.
None of this will come as a surprise to regular visitors to DontFlyJetstar.
The smart people probably don't care about Jetstar's credit card surcharge as they don't fly Jetstar, but I'll post a link to it anyway.
excerpt from the page:
"These "booking and service fees" are ridiculous. Jetstar are the worst. They add on $8.50 per passenger per flight to pay by credit card -- hitting us with a huge surcharge for using the only real payment option they give us.
Most popular Jetstar complaints ever
My partner and I booked a flight from Sydney to Melbourne over the phone.something I will never do again..however we finally got sorted only to find that my partners name was spelt wrong . This was fixed quiclkly . Then a circumstance occured that meant we had to change our flight date. According to the Fare Rules included in the flight comfirmation it clearly states that changes can be made . Now all we wanted to do was change the date by one month.. same flight No ,same destination and same time. We found like so many others it seems that a $50 EACH non-refundable charge is applicable . There is absolutely NO mention of the amount of this charge and I guess like others we assuned that it may be like the $6 booking fee maybe a bit more.. but $50 is outrageous. I have been fobbed off......Read Complaint
After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. Here is the Unofficial Jetstar Refund Policy Guidelines:
- Offer of a full refund is not a commitment that Jetstar will refund your fare.
- After receiving the offer a full refund, you may call customer service to ‘request’ a refund.
- There are no defined guidelines that determine a refund request’s success.
- Jetstar’s decision is final and will be made known 15 business days after you make your refund request....Read Complaint
I have made a complaint via email to Jetstar and havent got any respose for weeks. Does anyone know head office phone number that i can call????
(Added by the site developer)
Seeing as this page is getting so much traffic, I thought I should edit this complaint.
Jetstar contact information can be found at:
How to contact Jetstar - phone numbers, email addresses etc...Read Complaint
My grandmother was forced to pay $270 for excess baggage when she was informed at time of purchase that the ammount of baggage she had wouldn't be a problem. Will never be flying Jetstar again....Read Complaint
how bloody annoying
I know of 3 people - one travelling to japan in april the others on may 10th and may 20th...ALL called jetstar and were given refunds...
im travelling on the 14th and after speaking to maybe 5 operators and one supervisor...they would not grant me a refund.
i was as vocal as i could be...doesn't make sense to give other people refunds (esp those travelling after the April 18th deadline as noted on their website) and not me?
are the operators simply telling these people that a refund will be given just to get them off the phone?...Read Complaint
I booked four tickets for my family on 16th January via Jetstar website. Fortunately, I saved a copy of the booking page and the booking number. I took Jetstar's advice from their web site and paid by bank transfer as I have an account in Australia. My bank completed the transfer the following day. I still don't have confirmed tickets and my booking has disappeared from their website. When I log in to my Jetstar account, there is also no record of my booking. When I phoned Jetstar it took twenty minutes before anyone answered (costly, even on Skype as I live outside Australia) The Jetstar representative took my booking number and said I should wait 7 days for my booking to be processed! I have booked scores of airline tickets over the years and have never had to wait 14 days to receive......Read Complaint
This is my Jetstar horror story and the letter I sent to them, they replied to the office of fair trading stating they were in their rights of section 10.01, and believed their staff over myself and 2 family members and a family friend.I might add they refused to veiw the ctv footage or compensate me the 427 for my virgin ticket also I lost my fare back on the jetstar flight. Letter as follows:-...Read Complaint
It’s obvious Jetstar don’t want Fat travellers so why don’t they just say so?
I am an International and domestic air traveller and I have been doing it for a long time.
I was a Qantas frequent flyer when you needed to travel extensively each year to qualify.
Over the years I have flown on scores of different airlines so I am a seasoned traveller and I still go to North China 3 times a year....Read Complaint