At 6.16am this morning just as we were leaving for our flight an SMS arrived to say our flight was cancelled. With a link to departing options, I clicked on the only direct option, although after trying to allocate seats it's apparent the flight is at 6.45pm the following day. I called the airline and after being put on hold for over 37mins I was advised to go to online chat. After 4 online chats and being aware there are seats on a qantas flight leaving at 5.10pm I was told they can not compensate for our time loss or accomodation. Nor can they place us on the other flight. We are devasted to loose 2 days of much needed rest after nursing a critically ill family member for the past 15 weeks.
International
Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)