Mr Simon M Smith PART4 = UNEXPECTED OUTCOME

Dear Simon,

Thank you for responding to our email. I'm sorry to hear that you were disappointed with our response.

We're very much aware of the impact a disruption can have on our customers. When we alter flight times or delay flights, we try our best to minimize the impact on you as much as possible. Please accept my apology for the inconvenience it caused you.

I do apologise if our previous response failed to answer all your questions. I can confirm that your main concern here is on how we can improve our operations to minimize this kind of disruption.

We use all feedback provided to drive improvements in future operations, so we appreciate your suggestions.

Please be assured that I will be including your feedback in my report to our leadership team.

As a gesture of goodwill, to thank you for taking the time to contact us, I’d like to offer you and Robyn a complimentary Jetstar Travel Voucher to the value of AUD $50 each to use on a future Jetstar service. The vouchers will be emailed to you within 48 hours. Please take note of the terms and conditions printed on the vouchers.
Bookings must be made through Jetstar.com or Jetstar Telephone Reservations on 131 538 within 6 months of the date of this letter, for travel on any available Jetstar flights at the time you redeem these vouchers.

The vouchers aren’t transferable and must only be used by the recipient. Each voucher can only be redeemed in one booking, any remaining amount will be lost and no credit will be given.

Thank you for taking the time to tell us about your journey. I hope that despite this experience we’re able to welcome you on-board a Jetstar flight in the future.

Yours sincerely,
Robert - Jetstar Customer Care Analyst 

Domestic
Australia-Sunshine Coast
Australia-Melbourne - Tullamarine