Worst service ever

Feel free to read this conversation between myself and a Jetstar complaint's rep after cancelling my flight with no offer to put me on the next flight. Absolutely useless service from the worst airline I have ever used..

End Chat
Priscilla: *Please do not share your credit card information, security code or CVV in this chat window.*
Hi, my name is Priscilla. How can I help you today?
Me: Hi Jetstar. I want to make a formal complaint against your business for the way you handled my flight which I have referenced in this conversation.
Priscilla: I can tell that you're frustrated about what has happened. Let me see what we can do to resolve your concerns today. Am I chatting with Megan White?
Me: Yes
Priscilla: Thank you. May I have the booking reference number please?
Me: i just typed it into the details required to enter this chat.
Me: JQ357
Priscilla: Thank you for that. But the one you provided is the flight number.
Priscilla: May I have the travel dates, origin and destination on your ticket please?
Me: WF1N8G
Me: AKL - NPE, Thu 16 Feb departing at 1820
Priscilla: Thank you for that information. For security purposes, may I have the phone number on the booking please?
Me: 021994979
Me: or 0273653655 i have two
Priscilla: Thank you. Let me go ahead and check our booking to assist you with your concern.
Me: My concern is the way Jetstar handled the cancellation of my flight. It was delayed by 15 minutes and then cancelled. Jetstar did not offer to put us on the next available flight, even though I specifically asked the Jetstar team, or put me up in a hotel until I could take another flight. Instead I was offered a refund or a 10 hour bus ride overnight to Napier
Me: How is this acceptable?
Me: I pay for a flight months in advance to make my sister's wedding and it gets cancelled without any realistic or fair fix?
Me: I would like to know my rights under the Consumer Guarantees Act of New Zealand on this issue
Me: I would also like to receive any other information that can assist my complain as I proceed through the Complaints Tribunal. Specifically the flight manifest and engineering report, as I believe Jetstar to have cancelled this flight based off profit margins rather than the actual safety of the flight.
Priscilla: I can feel your disappointed about what has happened and I know it doesn’t excuse the lack of service, or make up for the frustration you experienced . The situation with the aircraft or conditions can change suddenly or unexpectedly, and there’s always a huge amount of sorting out to be done behind the scenes.
Me: I am not in the mood to sympathise with Jetstar's service. The fact that I missed my sister's wedding based off yet another poor service from Jetstar, coupled with the fact that my partner had to miss his flight on Air New Zealand in order to remain in Auckland with me, wasting a further $400, annoys me even further
Me: So back to my question regarding the Consumer Guarantees Act, and the flight manifest and engineering reports?
Priscilla: Just to clarify are you referring to our customer guarantee on the website?
Priscilla: We try to get everyone where they’re going as soon as possible, but sometimes cancellations can occur on the day for various reasons. We take care to outline this in our Conditions of Carriage.
Me: And what are your responsibilities to the customer when you cancel a flight?
Me: Making your customers wait 30 minutes before telling them they are entitled to a 10 hour bus ride is sub standard service in my and probably 99% of the populations opinion.
Priscilla: Unfortunately, we do occasionally have delays or cancellations because of operational requirements, our strict safety standards and situations outside of our control such as airport congestion or weather conditions.
Priscilla: .While I understand the inconvenience this may cause at times, there is no compromise on safety. Operating requirements vary by aircraft type and we will always follow the appropriate safety measures for our aircraft, which may sometimes mean we cancel or re-route services whilst other airlines continue to fly.
Priscilla: As I have previously mentioned the situation with the aircraft or conditions can change suddenly or unexpectedly, and there’s always a huge amount of sorting out to be done behind the scenes.
Priscilla: I apologise if you weren’t accurately updated on what was happening with your flight.As a gesture of goodwill, I’d like to give you NZD $50 Jetstar Complimentary Travel Voucher which you can use for future Jetstar service. The voucher will be emailed to you within 48 hours. Please take note of the terms and conditions of the voucher.
Me: So you have not answered the four questions I have asked you. So I will ask you again, with numbers, in the hopes that you will notice them and respond: 1. What are my rights under the Consumer Guarantees Act of New Zealand with regards to the cancellation of my flight. 2. Can you provide me with the flight manifest so I know how many people were booked on the flight. 3. Can you provide me the engineering report so I can ascertain whether or not there was a mechanical fault, or in fact the flight was fit to fly. 4. What are your responsibilities to your customer when you cancel a flight at short notice
Me: And one more: What is your formal complaints process - this chat is not really getting me anywhere and I want to take this to a higher level.
Priscilla: I do apologise if I wasn't able to answer your questions. With regards with the Consumer Guarantees Act of New Zealand we don't have that but we do have the customer guarantee about flight cancellations which I have already mentioned and outlined on my previous response. And with your question number 2,3 and 4. That is an internal information that we are unable to divulge to the passengers.
Me: Do you fall under the Official Information Act?
Me: Hello?
Priscilla: I'm sorry but I don't that information regarding your concern. As I have mentioned that what you are requesting is an internal information. And I can provide you the link for you to fully understand our Customer Guarantee.
Me: So i know wish to take this complaint above you. Who can I contact to make my complain in writing to your superiors?
Me: So I now wish*
Priscilla: You may visit our website with this link for Our customer guarantee http://www.jetstar.com/nz/en/customer-guarantee.
The agent is typing

Domestic
New Zealand-Auckland